Versatile Tech-Driven Customer Service Leader

Cris Rowley Customer Service/Technical Professional

****.******@****.*** 586-***-**** Clinton Township, MI 48036

Entrepreneurial, innovative and organized professional with extensive leadership and customer service experience that spans multiple areas including roles in management, sales, IT, and technology industries. Driven to succeed and adept at working with employees and customers in many different situations. Demonstrated skill for training and professionally developing adult learners seeking professional certifications. Successful business owner for over 20 years creating and project managing custom-designed new constructions and renovations for homeowners and businesses. Seeking to continue General Management or transition back into a technical IT/engineering, or field service engineering role that would benefit from a diverse background, skillset, and knowledgebase.

Areas of Expertise and Skills include:

Time Management

Problem Solving

Certified Network Engineer

Technical Trouble Shooting

COMPTIA Net+, Sec+

Customer Service

Entrepreneurship

Driven to Succeed

Training & Professional Development

Electro-Mechanical Skills

Project Management

Electronic Schematics Reading

Team Building & Leadership

Facilitating results

Operations Management

Professional Experience

SUNGLO Disaster Restoration Services Novi, MI 2023 to 2025

Project Management/Site Supervisor

Responsible for Managing all phases of disaster restoration after the estimate approval process.

Key Contributions:

Managing restoration projects including creating and negotiating budgets with subcontractors. Maintaining high levels of customer communication and satisfaction. Keeping jobs on track and on time while adhering to the budget. Responsible for initiating all change orders and insurance supplements

General Dynamics Land Systems Sterling Heights, MI 2020 to Present

Floor Supervisor / Vehicle Prototype Shop

Sharing responsibility for managing day to day activities of mechanics, Machinists, Fabricators, and all related functions in a Union Shop.

Key Contributions:

Took on sole responsibility for second shift during the building of the Mobile Protected Firepower (MPF) prototype vehicle; working 7-day 12 hour shifts for over 5 months till vehicle build was complete. The second shift team was credited for exceeding expectations on a day-to-day basis due to a strong work ethic and solid direction. Assisted in troubleshooting issues with the MPF vehicles during the build process.

Conducted and assisted in advanced diagnostic troubleshooting and solution development projects for Light Armored Vehicles (LAVs). Contributed to the team by creating fact finding and problem resolution reports for international conferences dealing with supplier quality issues resulting in acceptable quality control improvements by the vendor.

Researched and developed a solution to address battery charging challenges on all types of Abrams M1 vehicles (tanks) by utilizing blueprints and Computer based models

Responsible for managing the time keeping and attendance records for 70+ mechanic / drivers

Filled in for other managers, learning how they perform their duties and executing those duties in their absences.

ZARCO, INC. Clinton Township, MI

A general contracting company designing and completing customized construction projects for homes and businesses.

Owner / Operator

Fully accountable for all operations of a highly successful independent contracting company including design, project management, and completion of individual and business new constructions and renovations. Coordinate all subcontractors per job requirements and ensure budgets/finances adhered to during each phase. Contract out as a network specialist for small businesses as a sideline effort.

Key Contributions:

Recognized for consistently meeting or exceeding ambitious customer expectations for the design and execution of major home remodeling projects.

Regularly create innovative custom designs for complex projects with a strong track record of achieving all intricacies within exacting timelines to the extreme satisfaction of customers.

Successfully completed a master bathroom renovation for a client and due to the quality, led to work on the rest of the house in preparation for sale.The same client and new husband contracted the company to design and complete a large structural change to their new home, which took 7 months and then led to a 3rd major custom project.

Independently contracted out as a small business network administrator and troubleshooter with extensive knowledge of current operating systems, Microsoft & other leading applications, hardware, and malware programs.

Design, build, install, and configure servers, storage, and workstations as needed for network operations.

EVERBLUE / BUILDING SCIENCE ACADEMY Multiple Locations, MI

The #1 accredited training program for everything from project management to corporate sustainability training to IT support training.

Lead Trainer / Proctor - Building Sciences

Contracted out to deliver high-level training sessions to prepare individuals for certification testing in the field of Building Sciences.

Key Contributions:

Travelled to designated remote locations to establish classroom settings to conduct one-on-one training for individual adult learners for anywhere from one to six weeks.

Proctored the post-instruction online testing and field exams.

Consistently maintained high testing score pass rates from clientele and received high satisfaction scores on classroom student feedback forms that prompted numerous letters of commendation from the management team.

LEAR CORPORATION Flint, MI

A Fortune 500 company and a leading global manufacturer and distributor of automotive seating and electrical distribution systems.

Research & Development Technician - Advanced Electronics Laboratories & Concept Development (1997 to 2001)

Senior Systems IT Engineer (1990 to 1999)

Conducted detailed research of products for an advanced tier 1 automotive supplier to fulfill the needs of electronics concept engineers and followed through on procuring those that met requirements/specifications to incorporate them into test/build circuits including SMD microchip assembly. Served as a key liaison between electronics engineers and prototype build teams. Proactively envisioned and created innovative vehicle infotainment applications.

Key Contributions:

Adeptly designed and built prototypes in the laboratory and concept development center in preparation for customer demonstrations and show cars.

Assumed technical lead point for the design, acquisition and implementation of a high-end 3D full size simulated vehicle demonstration theater.

Directed and assisted with a major campus system changeover/rollout across US and Mexico operations.

Spearheaded the installation and configuration of a vital network connecting multiple European locations to the newly established European IT headquarters.

Prior experience as IT Network Engineer for Computer Data, Inc, and Sequoia Diversified, Inc, Sales Engineer for North American Philips, and Retail Associate for a high-end audio store in Winter Park, FL. Tool and Die experience doing machine work, die maintenance, and production. Automotive fabrication, build, and repair

Education

Graduated Lakeview High School, St. Clair Shores,

MICoursework towards a degree in Electronics Engineering Technology

MACOMB COMMUNITY COLLEGE Warren, MI

Comptia Network+ certified, Certified Network Engineer – NOVELL

Cisco certs for Linux, Cybersecurity

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