Compassionate Leader & Mental Health Specialist

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Gloria O'Bannon

Illinois, US +1-708-***-****

*********@*****.***

Compassionate and qualified psychological therapist with extensive experience in successfully managing execution of residential program and ensuring excellent service standards in member treatments. Adept at direct patient care with aptitude for identifying multifaceted challenges of people with special needs and effectively offering necessary care for them. Strong, adaptable leader with demonstrated ability to coach and mentor capable teams and enlisting various skills development training initiatives to upskill employees. In depth knowledge of various psychological, legal, and industry practices leveraged for ensuring compliance with all set standards and policies. Experiences also includes providing positive support to associates at an Amazon fulfillment Center performing a variety of tasks in an industrial setting, from operating machinery to observing processes and recording output information, along with training new associates.

I am seeking a position as a manager in the Amazon Channahon fulfillment center. I am a confident result driven ambitious first-time manager who in recent years developed the mindset, qualities and knowledge to be a higher performing leader.

Areas of Expertise

Residential Setting Treatment

Mental Health Management

Intellectual Disability Knowledge

Team Leadership & Development

Crisis Intervention Employment

Client Relationship Management

Active Listening

Direct Patient Care

Quality Assurance & Control

Professional Experience

Amazon Fulfillment Center, Channahon, IL December 2020 – Present Associate

In my previous roles I served as a Senior Paralegal managing a team supporting attorneys in an Intellectual Property environment responsible for meeting the client’s Trademark needs. I was able to persuade and motivate my team to follow a specific course of action working to support client engagement while focusing on the long- term vision. As a leader of the team, I was not afraid to make tough decisions regarding the client needs. The team developed the ability to demonstrate a track record in conducting, reviewing, and analyzing the client trademark needs providing searches in a U.S. and International database.

• Learning Ambassador - training new employees for more than two (2) years.

• Processing order requirements for categorizing product sorting and delivery.

• maintaining problem solving requirements to support Outbound facility needs.

• Processing shipment items via inbound and outbound docket system.

• Managing and receiving inbound shipments, processing production orders, reviewing and deciphering outgoing shipments, ensuring proper procedures are addressed while maintaining proper safety requirements. Verifying and processing product details to meet the specific data instructions on job orders, examining the goods for any damage, faults, or anomalies. 2

Lutheran Social Services of Illinois, Chicago, IL January 2020-Present Therapist

Providing clinical mental health counseling and case management services to patients. Conducting patient assessments, coordinating services, and providing individual therapy to help patients make positive behavior changes. Functioning as an independent healthcare provider working collaboratively within a multidisciplinary health team, providing diagnostic assessment and treatment to adults, children, adolescents, and their families. Indian Oaks Academy, Manteno, IL January 2019 - Present Therapist

Utilize IM+CANS to create suitable treatment approaches and furnish individual treatment plans for patients and participate in therapeutic and counseling interventions within treatment parameters. Facilitate group and individual therapy sessions on a weekly basis with diverse population of youths and children diagnosed with several disorders, including PTSD, ADHD, sexual problematic behavior, adjustment disorders, anxiety, depression, and borderline personality disorder. In conjunction with creating treatment models to assist youth and teens incarcerated in The Department of Juvenile Justice system. Establish analysis of familial environment by executing functional analysis of families to pinpoint strengths and weaknesses. Keep required clinical documentation up to date and examine treatment progress while collating assessment material for reporting. Assist young people and families from the community at risk of reintegration or placement at unstable locations through evidence-based therapy. Detect and conquer barriers to engagement by encouraging primary caregiver participation in active change orientated treatment.

Accomplished optimum mental health by affording therapeutic engagement to resident and family.

Aided in residents in therapy interposition, concept methods, and its implementation.

Sustained caseload of circa six clients at any given point.

Guaranteed highest care standards by assisting court officials, Aftercare Specialist, and other organizational stakeholders with indemnifying established treatment parameters in conjunction with cross-functional teams.

Effected continuous communication and participation within structured residential therapeutic program. Topco Associates, LLC June 2019 – December 2020

Paralegal

Managed and directed all aspects of company’s domestic/international trademark prosecution portfolio and enforcement function. Proficient with all facets of the trademark prosecution processes. Drafted assignment documents for recordation and meeting country specific requirements, such as notarization and legalization of documents; drafting legal correspondence; assisting on due diligence reviews. Ability to demonstrate track record in conducting, reviewing, and analyzing Saegis trademark searches in U.S. and International databases, reviewing, analyzing, and reporting on comprehensive trademark searches from outside trademark search vendors such as CT Corsearch. Prepared and assisted in the prosecution of trademark applications, communicating with the PTO and foreign associates, while managing company’s trademark portfolio. In addition, high proficiency with use of the PTO's online filing systems, including TEAS, the Assignment Branch and the TTAB (Trademark Trial and Appeal Board). Possess excellent oral and written communication skills, meticulous with details, diligently managed multiple priorities tracking extensive details. Proficient in establishing and maintaining good working relationships with personnel and managing confidential information sensitively and discreetly. Possess 15+ years of Intellectual Property experience, work autonomously with supporting attorney. 3

Cornerstone Services, Inc., Joliet, IL June 2018 - November 2018 Direct Support Professional

Aided children and adults with autistic tendencies and intellectual disabilities in residential environment directly. Assisted with community integration, grooming and dressing, and money management. Indorsed independence through various interventions including, but not limited to, recreational activities, household chores, and physical fitness activities by providing support with activities of daily living (ADL). Oversaw recording and employment of individual behavioral tracking, objectives, goals, and interventions in line with behavioral plans for residential clients and Individual Service Plans. Consulted with parents, guardians, and program director constantly, reporting accidents and medical/behavioral concerns immediately.

Safeguarded that all individuals were treated with dignity and respect and that window to exercise their rights was retained by joining forces with client support teams.

Contributed to continuous professional development, by enrolling in essential training activities as required.

Afforded regular visual interaction with physically challenged youths, continuously exhibiting concern, acceptance, and respect.

Blue Cross Blue Shield Association, Chicago, IL November 2016 - February 2018 Senior Paralegal

Directed all aspects of domestic/international trademark prosecution portfolio and enforcement function. Liaised with company licensees and BP Plans on enforcement matters and collated and filing enforcement-related documents in the U.S. Patent and Trademark Office. Delivered timeous filings in foreign trademark office by studying potential breaches, arranging draft sentiments and communication, compiling and filed documents in U.S. Patent and Trademark Office, and liaising with foreign associates while examining trademark watch reports. Set up and attained Non-confidential and Confidential Agreements and License contracts with outside representatives in conjunction with attorneys. Collaborated with suppliers in incorporating software for department use and acquired and applied knowledge of various software packages. Supervised database for trademark prosecution docket and conducted investigations for common law marks.

Aided enforcement activities by effecting trademark scans for third-party marks and projected marks advanced by Licensed Plans and the Association.

Guaranteed data was timeously and accurately entered in docketing database as supervisor of docket clerk.

Collaborated with suppliers in successfully incorporating software for department use and acquired and applied knowledge of various software packages.

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Technical Proficiencies

Microsoft Word, Excel, PowerPoint, and Outlook, CPI Docketing, Abacus, iManage, Corsearch, WPM 65-70, and Concordance

Education & Credentials

Awarded TeleMental Health Training Certificate, 2021 TeleMental Health Certification Institute

Master of Arts in Human Resource Management, 2015

National Louis University, Chicago, IL

Master of Science in Psychology, 2012

National Louis University, Chicago, IL

Bachelor of Arts in Human Services, 2010

National Louis University, Chicago, IL

Licenses & Certifications

Personality Assessment, National-Louis University, June 2015 Psychology of Organization, National-Louis University, June 2015

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