Executive Administrative & Operations Leader

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Amy Gilmore

*** ******** **** ***** ********, IL 61020 Phone: 847-***-**** Email: ***.*********@*****.*** EXECUTIVE ADMINISTRATIVE & OPERATIONS PROFESSIONAL Highly trusted administrative and operations professional with 15+ years of experience supporting executives, legal teams, and multi-office environments. Expert in executive calendar management, legal documentation, onboarding, financial operations, and confidential workflows. Known for discretion, reliability, and anticipating needs in fast- paced, high-stakes settings.

CORE COMPETENCIES

• Executive & Legal Administrative Support

• Complex Calendar, Travel & Meeting Coordination

• Office & Operations Management

• Accounts Payable/Receivable & Payroll

• Logistics, Shipping & Vendor Management

• Records, Compliance & Document Management

• Customer Service & Stakeholder Support

• Process Improvement & Problem Resolution

Technology: Microsoft Word, Excel, PowerPoint, Outlook, SharePoint, Adobe Acrobat, QuickBooks, Concur, iManage, Workshare Compare, Fieldglass, Red Carpet, RIMS PROFESSIONAL EXPERIENCE

Independent Contractor – Newspaper Delivery

Kenosha News April 2017 – August 2018

• Manage a nightly delivery route serving 200+ customers with consistent accuracy and on-time performance

2

• Load, organize, and distribute materials based on daily route updates and volume changes

• Review and reconcile route modifications including new subscriptions, holds, and cancellations

• Maintain high customer satisfaction through reliability, attention to detail, and issue resolution

Office Manager / Sales & Logistics (Temporary Consultant) LRP Solutions, Inc. June 2018 – January 2019

• Supported daily office operations including phone coverage, order entry, and customer service

• Processed purchase orders and managed AP/AR using Excel and QuickBooks

• Coordinated shipping and receiving logistics, including freight comparisons, booking, and delivery tracking

• Processed payroll and managed office supply inventory to support uninterrupted operations

Administrator III – Licensing & Acquisitions

Abbott Laboratories January 2012 – October 2017

• Provided high-level administrative support to senior counsel and legal teams within Licensing & Acquisitions

• Coordinated onboarding for attorneys, paralegals, administrators, and contractors

• Managed complex executive calendars, proactively resolving conflicts and scheduling internal and external meetings

• Arranged domestic and international travel, visas, and expense reimbursements using Concur

• Maintained and managed legal documents using iManage, eCounsel, RIMS, and Workshare Compare

3

• Created and maintained Excel-based inventories for physical records and closing books

• Assisted with HSR filings, merger documentation, and confidential legal initiatives

• Served as primary point of contact for executives, internal stakeholders, and outside counsel

• Maintained and updated content on the internal legal portal Staffing Specialist

Manpower May 2011 – December 2011

• Conducted phone and in-person interviews for a variety of professional and administrative roles

• Managed onboarding processes including intake documentation and drug screening coordination

• Created and maintained job postings and work orders using Fieldglass and Direct Office systems

Corporate Office Manager

RE/MAX Showcase August 2008 – April 2009

• Managed operations for four real estate office locations

• Oversaw AP/AR, payroll, escrow accounts, and bank reconciliations using QuickBooks

• Coordinated agent onboarding, releases, and compliance with board requirements

• Supported the CEO with calendar management, travel arrangements, and expense reporting

Administrative Assistant / Closing Coordinator

RE/MAX (Multiple Locations) 1999 – 2006

• Supported daily office operations and a high-volume team of real estate agents 4

• Managed MLS listings, advertising coordination, and monthly reporting

• Administered escrow and commission accounts for 100+ agents

• Prepared end-of-month and year-to-date financial and operational reports REFERENCES

Available upon request

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