Detail-Oriented Hospital Housekeeping Professional

SHEWON WILLIAMS

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PROFESSIONAL SUMMARY

Excellent Assistant Housekeeper with a heart for excellence in customer service and a detail-oriented focus on industry standards of cleanliness. Skills include team building, clear communication and diligent dedication to the safety of guests and staff.

SKILLS

Time management

Scheduling

Hospitality service expertise

Housekeeping

Insurance Knowledge

Medical office administration

Problem-solving skills

Good listening skills

Attentiveness

Team player

WORK HISTORY

01/2022 - Current

Housekeeping Aide

Children's Hospital - Washington, DC

Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting. Removed soiled sheets, washcloths and towels.

Disinfected and mopped bathrooms to keep facilities sanitary and clean. Disposed of trash and recyclables each day to avoid waste buildup. Ordered and stocked supplies to avoid shortages and excess inventory. Engaged with guests on room requirements and amenities to promote overall satisfaction. Worked with 12-person housekeeping staff to maintain clean, organized Hospital facility 03/2020 - 01/2022

Environmental Service Worker

Providence Hospital/ Touchpoint - Washington, DC

Cleaned and stocked over 15 guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.

Disinfected patient exam rooms, surgery suites and common areas to promote sanitary treatment and services environment.

Disposed of trash and recyclables each day to avoid waste buildup. Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards and other harmful substances.

Operated power equipment tools such as backpack vacuums and floor sweepers. Interacted with hospital staff, patients and families to demonstrate good customer service techniques. Washington, DC 20019 202-***-**** **************@*****.*** 08/2015 - 03/2020

Environmental Service Worker

Edgewood Commons - Washington, DC

Maintained various facilities for community of over 500 senior citizens. Served specific meals to residents with special dietary needs. Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.

Removed waste paper and other trash from premises to designated area. Provided health and wellness check-ins to seniors while delivering remarkable customer service to residents and their families.

03/2013 - 08/2015

Housekeeper

The Graham Hotel - District of Columbia, WA

Provided and maintained sanitized and aseptic environment for the safety and well being of over 40 guests, receiving all A+ marks on every review.

Maintained an overall 98% customer service score while providing professional concierge service. Performed post-checkout inspections and room cleanings, which helped propel The Graham Hotel from 3 stars to 4.5 star rated hotel.

EDUCATION

09/2015

Associate of Arts: Healthcare Administration

Saint Leo University - Saint Leo, FL

06/2004

High School Diploma

Parkdale High School - Riverdale, MD

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