Cybersecurity Analyst, Operations

DAVID HOLT

Washington, DC 415-***-**** *****.******@*****.***

LinkedIn: www.linkedin.com/in/david-holtdc

PROFESSIONAL SUMMARY

Security-focused professional with ITIL 4 Foundation, CompTIA Security+, Network+, and A+ certifications and multi-region operational leadership experience supporting complex platform workflows. Experienced in incident documentation, ticket analysis, escalation management, KPI reporting, and cross-functional collaboration with engineering teams. Currently pursuing a Bachelor of Science in Cybersecurity and Information Assurance. Seeking a SOC Analyst I or Security Operations role in the Washington, DC, and wider DMV markets.

CERTIFICATIONS & FRAMEWORKS

CompTIA Security+

CompTIA Network+

CompTIA A+

ITIL® 4 Foundation

PROFESSIONAL EXPERIENCE

Operations & Logistics Lead

LibDib March 2021 – Present Remote

Built and scaled operational support across two regional markets (Colorado and Washington, DC), expanding from a single supplier to managing dozens of suppliers, including 7–10 primary high-volume accounts per market

Serve as primary operational liaison for supplier sales teams, providing onboarding, platform training, troubleshooting, and field issue resolution

Investigate platform incidents through structured ticket analysis in HubSpot, documenting findings and escalating technical issues to engineering via quarterly Jira review processes

Track and report KPIs, including turnaround time, ticket volume, issue trends, and recurring operational failures

Identify recurring workflow inefficiencies and collaborate with engineering to implement automation and system improvements

Reduced cross-team dependency by proactively obtaining cross-functional training, improving issue resolution speed, and accountability

Maintain structured documentation of process gaps, system limitations, and operational risk areas to support long-term system reliability

Support retailer onboarding, licensing verification, credential resets, and compliance-related customer workflows

Successfully navigated organizational restructures and high-volume operational pivots while maintaining service continuity across two markets

Client Service & Financial Operations Roles

Bank of America Reilly Financial Advisors Oro Salon 1999–2020

Managed sensitive client information with strong attention to confidentiality and compliance

Investigated and resolved escalated account and operational issues

Maintained detailed documentation in regulated environments

Delivered consistent client-facing communication under performance standards

TECHNICAL SKILLS

Security & Operations

Security Operations Center (SOC) Fundamentals

Incident Triage & Escalation

Log & Ticket Analysis

Risk Identification & Documentation

Vulnerability Awareness Concepts

Incident Management (ITIL)

Networking & Systems

TCP/IP, DNS, DHCP, Subnetting

Network Security Fundamentals

Windows & Linux (Foundational)

Access Control Concepts

Tools & Platforms

HubSpot Ticketing System

Jira (Quarterly Engineering Collaboration & Review)

Process Documentation & SOP Development

EDUCATION

Bachelor of Science – Cybersecurity and Information Assurance

Western Governors University (In Progress – Graduation 2027)

Contact this candidate