Administrative Assistant with Collections Experience
Resume:
Rosie Coleman
Cleveland, Ohio 44135
**********@***.***
Applewood Centers, Inc., Cleveland, OH
Administrative Assistant
**/** – 04/04
Troubleshoot and fixed all computer problems, copier, fax machines, zerox machine that staff was having issues and difficulty with
Prepared memo’s, letters, spreadsheets, formatted documents, filed, copied and faxed
Ordered supplies and generated training flyers for home day care providers
Generated and implemented the monthly billing of the staff case load visits
Inputted data daily into the access database for monthly audit to be reviewed by a Starting Point Representative
Reviewed over the staff work and assisted home day care providers with their paper work
Achievements:
Acknowledgement for many years and dedication of service at Applewood Centers Incorporated as part of the family child care home regional system of
the Early Childhood Initiative.
Skills:
Computer Hardware: 10 key adding machine, fax machine, copier, scanner, zerox
machine and a stamp machine
Computer Software: Quickbooks, Microsoft Word 2013, Microsoft Excel, Microsoft
Access, Power Point, Microsoft Publisher, Microsoft Out and
Lotus
Typing: 65 wpm
Education: Cuyahoga Community College, Cleveland, OH
09/88 – 06/92
Computers, Statistic, Calculus, Economics, English, Chemistry and Accounting
References: Available upon request
Rosie Coleman
12701 Grimsby Avenue
Cleveland, OH 44128
**********@***.***
Mid Stage Collector (Remote)
11/2022-11/2025
Duties included dealing with customer service issues
Call credit card holders inbound/outbound that was 6 months delinquent on their bill
Negotiated settlements for customers.
Educated, resolved and satisfied customer concerns
Receivable Management Services
Agent Collector
06/2015-11/2022
Duties included dealing with customer service issues
Set customers up on a month to month payment plan
Negotiated settlements for customers.
Educated, resolved and satisfied customer concerns
National Enterprise Systems, Solon, OH
Collector
03/2007 - 08/2013
Duties included dealing with customer service issues
Set customers up on a month to month payment plan
Negotiated settlements for customers.
Educated, resolved and satisfied customer concerns
Achievements:
Consistently meet monthly goal which average around 113%
Received certificates for employee of the month (07/07 -08/13)
Children’s Hunger Alliance, Cleveland, OH
Administrative Assistant
04/04 – 03/07
Troubleshoot and fixed all computer problems, copier, fax machines, zerox machine that staff was having issues and difficulty with
Prepared memo’s, letters, spreadsheets, formatted documents, filed, copied and faxed
Ordered supplies and generated training flyers for home day care providers
Generated and implemented the monthly billing of the staff case load visits, Answered and transferred switch board calls
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