Leasing Agent with AI-Enhanced Customer Service

JASMINE JENNINGS

410-***-**** *******.***********@*****.***

LEASING AGENT PROFESSIONAL

Highly motivated and customer-focused Leasing Agent with a proven track record in residential property leasing, tenant relations, and occupancy rate improvement. Knowledgeable in Fair Housing laws and committed to ensuring equitable treatment of all applicants and residents. Skilled in showcasing properties, conducting tours, handling lease agreements, and resolving tenant concerns with professionalism and efficiency. Adept at using property management software, generating leads, and maintaining positive resident experiences. Committed to delivering excellent service while meeting leasing goals and supporting overall property performance.

AREAS OF EXPERTISE

Customer Relationships

Marketing/Advertising

Property Management

Administrative Support

Fair House Regulations

Leasing/Marketing/Budgeting

Audit/Business Compliance

Data Management/Analysis

Property Tours/Leasing

Effective Communication

Affordable Housing Standards

Knowledge of Tax Credit

Conflict/Crisis Management

Creative/Resourceful/Ethical

Technical/Digital Proficient

PROFESSIONAL EXPERIENCE

Dividends, Pikesville, MD June 2024 – Present

Chatbot Technician/Artificial Intelligence

Develop and implement NLP algorithms to enable chatbots to understand and respond to user queries with human-like accuracy and relevance.

Create intuitive and user-friendly conversational flows, ensuring seamless interactions and improved customer experiences across various platforms.

Leverage AI and machine learning models to improve chatbot capabilities, including intent recognition, sentiment analysis, and personalized responses.

Analyze user interactions and feedback to refine chatbot performance, enhance accuracy, and optimize AI-driven solutions over time.

Habitat America, Baltimore, MD January 2024 – Present Leasing Consultant

Build and maintain strong relationships with prospective and current residents by providing exceptional customer service, addressing inquiries, and guiding them through the leasing process.

Conduct property tours, highlight amenities, and execute innovative marketing strategies to attract and retain tenants while maintaining high occupancy rates.

Prepare, review, and manage lease agreements, ensuring compliance with legal and company standards, and coordinate move-in and move-out procedures seamlessly.

Served as the primary point of contact for current tenants, addressing maintenance requests, resolving concerns, and fostering positive relationships to enhance resident satisfaction and retention. Southwest Airlines, Baltimore, MD July 2023 – Present Customer Service/Ramp Agent

Loads, unloads, and transports passenger luggage, cargo, and mail safely and efficiently between aircraft and designated areas.

Performs ramp duties such as marshaling aircraft, operating ground service equipment, and preparing planes for departure, including fueling and restocking supplies.

Ensures adherence to all airline and airport safety regulations, including conducting equipment inspections and maintaining a secure ramp environment.

Provides support to passengers with special needs during boarding and deplaning, while coordinating closely with flight crews and other ground staff to ensure timely departures. TGM Odenton, Odenton, MD August 2019 – April 2021

Leasing Agent

Greeted and assisted potential tenants by conducting property tours, providing detailed information about units and amenities, and addressing questions to guide them through the leasing process.

Prepared, reviewed, and executed lease agreements while ensuring compliance with company policies and local regulations, including coordinating application approvals and renewals.

Developed and implemented marketing strategies to attract tenants, maintain high occupancy rates, and promote the property through online listings, events, and community outreach.

Served as the primary point of contact for current tenants, addressing maintenance requests, resolving concerns, and fostering positive relationships to enhance resident satisfaction and retention. Cannon Solar Arcadia Energy/Inspire Clean Energy, Towson, MD April 2021 – May 2022 Sales Consultant

Strategically marked and managed assigned areas to engage with residents effectively through door-to- door consultations.

Informed and educated homeowners and renters about local community solar farms and their benefits within the area.

Presented solar solutions to support energy savings, guided residents through the integration of solar and BGE portals and assisted with processing information.

Performed duties in various weather conditions while maintaining professionalism and delivering exceptional service.

John Hopkins University, Towson, MD January 2000 – October 2022 Medical Assistant/ Vaccinator Round Table

Executed clinical and clerical tasks within medical practice, including venipuncture, urinalysis, scheduling, filing, and faxing.

Served as a Med-Tech on multiple investigational vaccine trials, contributing to the development and evaluation of new vaccines.

Collected detailed patient medical histories, medication information, symptoms, and allergies to ensure accurate records and effective care.

Educated patients on medications, procedures, and care plan instructions to promote understanding, adherence, and overall well-being.

EDUCATION & CERTIFICATIONS

Fair House Regulations-Training

Certified Medical Assistant

Certified Phlebotomist

High School Diploma

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