Senior IT Infrastructure & Cloud Architect (15+ yrs)

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Summary

Overall **+ years of IT experience in various Systems / Networking, Datacenter IT Operations, Infrastructure, Data Protection / Security, and Cloud Compute technologies who have worked in the BFSI – (Banking, Financial Sector and Insurance), Telecommunications and Retails industry.

• Experience in Managing the IT Infrastructure and Monitoring the 24X7 production environment, ITIL frameworks / ITSM Processes, Escalations, Resolutions, and ServiceDesk Management.

• Technical Lead / Support the IT L1 NOC / SOC Team & L2 Desk Engineers (Systems, Networks).

• Good Experience in IT Datacenter infrastructure virtualization, Implementation, Automations, Development using AIOps and Solutions Architect to Private, Public & Hybrid Cloud technologies.

• Strong hands-on in both Windows & Linux Server Administration, Installation & Configuration.

• Maintain overall large scale of IT Infrastructure vendors, budgets, and oversee the contracts SLA.

• Manage the various ICT equipment, OSS / BSS, BMS, POS, CCTV & Access Control Systems. Educations

2013 to 2014 – M.Sc. - Master of Science in Information Technology – NEWSTONE UNIVERSITY – (Distance Education) - Online

2002 to 2005 – B.E - Bachelor of Engineering in Electronics & Communication – ANNA UNIVERSITY – MOHAMED SATHAK Engineering College - India.

2001 – D.C.A - Diploma in Computer Applications - SITECH SATHAK Institute - India

1999 – 2000 – Higher Secondary – ALAMEEN Matriculation School – India. Certifications

VCP-DCV - VMware Certified Professional – Data Center Virtualization - 2025

AZ-140 – Microsoft Certified - Azure Virtual Desktop Specialty - 2024

AZ-104 – Microsoft Certified - Azure Administrator Associate – 2020

SAA-C01 - AWS Certified Solutions Architect Associate – 2019

70-410 – Microsoft Certified Windows Server Administrator (Install & Configure) – 2019

C-Panel & WHM Proficiency – Linux System Administrator – 2016.

CDCD & CDCT– Certified in Datacenter Designs & Technician in CNET - 2011

ITIL V3 Foundation – Information Technology Infrastructure Library - 2012 Technical Skills & Tools

• Cloud Technologies - VMWare, Nutanix, Microsoft Hyper-V, AZURE, AWS, OCI & GCP.

• DevOps & AI – AIOps, ITOps, Terraform, Kubernetes, CI/CD pipeline, Virtual Desktops (VDI)

• Servers: Windows Server 2012, 2016, 2019 and Linux Servers (Ubuntu, CentOS, RHEL).

• ITIL Ticketing tool – ServiceNow, JIRA Confluence, Freshdesk, PagerDuty & Spiceworks

• Monitoring tool – Dynatrace, Splunk, CRIBL, Zabbix, Nagios, Datadog & Payment Gateways.

• Networking: IPv4, VLAN, VPN configurations, Switches, Router (F5, Aruba) & Security Firewall. Mohamed Ansari

Mobile: +91-887******* Current Location: – Chennai, TN - INDIA Email: ******.**@*****.*** Workplace: India, Qatar, Saudi, U.A.E, Date of Birth: 23rd August 1984 Languages: English, Hindi, Arabic, Tamil Passport Number: T2432486 Nationality: INDIAN Citizenship Passport Expiry: 05th Feb 2029 Family Status: Married – 3 kids Visa Status: No Visa, Need Sponsorship Gulf Driving License: Qatar, K.S.A, U.A.E LinkedIn: www.linkedin.com/in/maam

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Professional Experiences

Apr 2021 to Till Date - Principal System Engineer in INNOVA SOLUTION Pvt Ltd –INDIA

• Manage the NOC / SOC team, coordinate with the managers to assist in 24x7 resource planning.

• Perform deep-dive troubleshooting L1 / L2 systems, Network alerts and manage the escalations.

• Monitor all Alerts (CPU, Memory, Disks, Networks) using Dynatrace, SCOM and Backup jobs, log analysis – Splunk, CRIBL and Escalations using ServiceNow and JIRA for ITIL process.

• Support the Incident, Problem, and CAB Change management processes within ITIL-aligned service delivery frameworks, conduct RCA, MIM, and Manage the CMDB, report documentation.

• Attend User calls & supervise the Genesys Contact Center Team, Avaya for the SIP, VoIP.

• Ensure the IT Infrastructure Standards, SOP’s, Documentations and its Operation Management.

• Manage the VMWare ESXi Hosts, V-Sphere, V-Center Server, DRS / HA Cluster, FT, Templates, Snapshots, VM deployment, Creation, v-SAN File System – Datastore, v-Realize Operations, NSX, VMWare version / ILO Version upgrade, VM – CPU, Disk Virtualization & V-Motion Migration.

• Manage the Nutanix AHV hypervisor, Prism Central, Element, Clusters, CVM, Clone and LCM.

• Worked on the NASUNI – hybrid cloud storage system, File Server, Backup data management.

• Create / Migrate the VM from VMWare to AHV and Deploy in AZURE / AWS with Cloud Storage.

• Manage the Windows AD, DC, GPO, DNS, DHCP, IIS, NPS, SMTP, BI, BMS and Print Servers.

• Migrate the Windows Application and Database Servers, Promote / Demote Domain Controllers.

• Manage the Azure AD, Entra ID, Intune, AD Connect to sync Objects, Domain/OU/ Conditional access, VM Create, SCCM Server and Application Packaging.

• Regular Windows & Linux Server patching updates, apply server SSL certificate & Shell Scripting.

• Manage the Linux Server – Users, Scripts, Putty SSH-Keygen, Password, Jobs, & its Services.

Jan 2020 to Apr 2021 – Operation Manager in AUGUSTA HITECH SOLUTIONS –INDIA

• Worked with Infrastructure / Technology Operation leaders towards completing major projects.

• Supervise the technical L1 NOC team, L2 System / Network Support, & Operations Management.

• Managed all On-prem Servers, AWS, Azure Cloud infrastructure (Both Windows / Linux Servers).

• Azure, BCDR, Azure AD Connect, Site to Site VPN, Intune and DB backup / recovery Vaults.

• Lead the AZURE DevOps, TFS server for work release, repository, sprints, bugs / fixes, & deploy.

• Coordinate with developers for repository Configurations, Setup branch policy, Unit testing and code review / coverage using SonarQube, CI, CD pipelines setup, GIT, and Jenkins job trigger.

• Manage and Monitor the NIFI server - Infor BIRST process, reports and its Operations services.

• Worked on GCP to set-up VM, DB and Storage, Google Suites (Docs, Sheets, PPT, Drive, Mail).

• Work in close cooperation and relationship with third party service providers and OEMs support.

Sep 2018 to Feb 2019 - Store IT Manager in MAJID AL-FUTTAIM – Carrefour -QATAR

• Store In-Charge for all ICT Equipment, IT Datacenter Room maintenance and Lead the IT team.

• Manage to approve the Monthly expense bills, workaround on the IT costs to reductions.

• Maintain the IT Datacenter Designs, Diagrams, Network Layouts and Documentations,

• Work / Update all the Inventories, Manage the Vendors and contracts and Monthly Bills verify.

• Perform routine daily tasks to POS Core Systems, Scales servers and Loyalty Application Servers

• Maintained Hyper-V Cloud Infra with Windows Server, AD, DC, DNS, GP, File and Print Server.

• Ensure teams to follow the IT infrastructure policies, procedures, arrange training & Shift roster. 3

Aug 2017 to Apr 2018 - Cloud Administrator in SMART MANAGEMENT ITS –QATAR

• Worked on Web-based cloud ERP application system and Maintenance of the cloud software.

• Well, Managed the services from Public Cloud Infrastructure - AZURE, AWS and GCP.

• Managed the Cloud Compute VM’s, Storage, DB, Infrastructure Billing, Cost Explore & Optimize.

• Create / Deploy EC2 Instance, Volumes, Snapshots, Security Groups, S3 bucket, Load Balancer, Target Group, Auto Scaling, Route53, LAMBDA, SNS, VPC, IAM, and Cloud watch monitoring.

• Support the Developers for their entire end-end CI / CD pipeline and Deployment process.

Mar 2015 to Feb 2017 - System Administrator in ALMUSBAH Telecom –Saudi Arabia

• Manage the VMWare ESXI host, V-Sphere client, V-Center, HA, DRS, Clusters, and Templates.

• Create / Install the VM, taking snapshots, ISO, ESXI patching updates and ILO version upgrades.

• Install / Configure, Upgrade & Migrate the Windows (2012) and Linux Server (RHEL, CentOS).

• Manage the Web Server Apache Tomcat, IIS, nginx Servers and MySQL database server.

• Configure Wi-Fi, Wireless Controllers, access points, WAN, LAN Routers, Switches, VLAN & VPN.

• Worked / handled the BMS Systems which include the CCTV, Access Control and POS Systems.

Sep 2009 to Feb 2013 – Datacenter Operations Engineer in Gulf Business Machines (Du Telecom) & IT Operator in DICETEK (Dubai Bank migrated to ENBD) - U.A.E

• 24X7 Production environment to manage total 16 Core datacenter sites - OSS / BSS platforms.

• Daily Routine Jobs EOD-SOD (End & Start of the Day), Core Banking System, Batch file process.

• Monitor all System, Network Alerts, ATM / CDM application, Data chain process & Incident Logs.

• Regular Customer Data uploads, VISA files, SI, Bill run SQL query, and Payment Transactions.

• Responsible for managing overall day-to-day IT shift operations and meeting the agreed SLAs.

• Supervise physical equipment installation of server racks, switch, router, cabling datacenter, design documentation and manage remote site access control, escorts, regular site visit.

• Providing hands on facility support where required (e.g., installation of new equipment, decommissioning of equipment, replacement of faulty equipment, internal audits…etc.

• Daily Datacenter physical health check – Server Racks, Rows, CCU units, and fire alarms.

• Monitoring the IT operations, production support comprises like Windows, Linux & Database.

• Taking regular data backups (LTO IBM tapes), sending to off-site for retention & restoration.

Mar 2006 to Oct 2008 – System Administrator – MAPLES ESM Technology - INDIA

• Worked on the Linux and UNIX Server administration (RHEL, Solaris, HP-Unix).

• Managed the User Accounts, Groups / Passwords, SU root user, CHMOD, create directories, file permissions (read, write, execute), netstat, changing ownership, and disk free space check.

• Schedule date, time in the backend crontab, Performance tuning, process running, and kill jobs,

• Create, Extend, Mount the raw physical disk, volumes, format and Logical disk allocation.

• Shell Script Writing and Regular Server patches / packages update and upgrade. Declaration

I hereby declare that all the information furnished above is true to my belief & knowledge. Dated: Mohamed Ansari

Location: Signature

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