Patient Access Representative
Resume:
Skills
Customer Service
Data Analysis
Regulatory Compliance
Project Management
Financial Reporting
Operational Strategy
Claims Processing
Appointment Coordination
Cross-Functional
Collaboration
Patient Inquiries Resolution
High-Volume Call
Management
Electronic Data
Management
Healthcare Software
Patient Scheduling
Insurance Verification
Billing Procedures
Data Entry
Quality Assurance
Attention to Detail
Time Management
Conflict Resolution
Teamwork
Adaptability
Empathy
Languages
English (Expert)
Patient Access Representative with combined 5 years of healthcare and financial operations experience coordinating high-volume patient scheduling and resolving insurance and billing discrepancies. Improves appointment flow and record accuracy through disciplined electronic data management and clear patient communication. Seeks to apply compliance-focused administrative skills to enhance clinic efficiency and patient satisfaction. Employment history
Guidehouse Patient Access Representative San Antonio, TX Mar 2025 – Present
Capital Group (Randstad) Financial Processor San Antonio, TX Nov 2024 – Mar 2025
Accenture (Actium Inc) Patient Access Representative San Antonio, TX Oct 2022 – May 2024
US Bank Consumer Loan Processor Cincinnati, OH May 2020 – May 2021
Strategic Financial Solutions Debt Collection Agent New York, NY Nov 2019 – May 2021
GMH Mortgage Post Closing Officer Conshohocken, PA May 2019 – Oct 2019
Marie Thompson
San Antonio, Texas, United States
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Coordinate patient appointments, ensuring smooth access to care and collaborate with healthcare teams to optimize service delivery.
Resolve patient inquiries, enhancing satisfaction and trust while utilizing electronic systems for accurate patient data management.
Maintained precise patient records and audit trails in electronic systems, ensuring compliance with regulatory standards and supporting accurate downstream billing. Process investment transactions with precision, ensuring accuracy in data entry and compliance with regulatory standards at Capital Group. Streamline financial processing using tools such as Genesys and Ace, reducing turnaround time and enhancing operational efficiency for improved client satisfaction. Analyze and help process insurance claims via phone calls, ensuring accuracy and compliance with healthcare regulations and identified discrepancies and resolve billing issues, application, or tax issues promptly.
Ensured accuracy and uniformity in member issue management through diligent call handling and responsible for handling a high volume of patient calls. Implemented data entry strategies with Excel to resolve complex Healthcare.gov account issues, resulting in measurable improvements in member satisfaction and service quality over the phone.
Successfully resolved complex loan processing issues, ensuring timely and accurate completion of applications.
Fostered cross-department collaboration, facilitating seamless communication between loan processing, underwriting, and closing teams.
Boosted customer satisfaction and retention through efficient loan processing and problem- solving and maintained compliance with NMLS regulatory standards, contributing to the bank's reputation and trustworthiness.
Implemented outreach strategies to connect with potential clients and educate them on account debt resolution options, in alignment with company values and regulatory guidelines.
Managed complex debt resolution portfolios while maintaining strict compliance with federal and state regulations, achieving consistent settlement targets Partnered with legal teams to develop effective case strategies, improving client communication and settlement success rates
Implemented post-closing quality control measures to ensure compliance with investor guidelines and internal policies, identifying and resolving any discrepancies to maintain high accuracy in loan files.
Maintained a consistent level of accuracy in loan files and adherence to regulatory guidelines, ultimately enhancing the efficiency and effectiveness of the closing and post- closing process.
PHH Mortgage Mortgage Loan Officer Mount Laurel, NJ Jun 2017 – May 2018
Education
Masters of Business Administration Thomas Edison State University New Jersey Oct 2020 – Jan 2023
Bachelor of Science of Business Administration Thomas Edison State University New Jersey Sep 2018 – Jun 2020
Established strong client relationships to identify best loan options and solved complex financial scenarios to secure loans Worked closely with clients to identify optimal loan option and implemented an innovative, results-oriented strategy to secure loans for the company
Analyzed mortgage applications and financial data to develop customized loan solutions, streamlining approval processes and enhancing client satisfaction
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