Customer Service & Data Entry Professional

STACEY WILLIAMS

Saint Louis, MO • 314-***-**** • ******************@*****.***

CUSTOMER SERVICE REPRESENTATIVE

Customer Service and Data Entry professional with 7+ years of experience supporting high-volume customer environments, managing confidential billing records, and handling multi-screen digital workflows. Adept at resolving inquiries efficiently, processing transactions accurately, and maintaining compliance with organizational requirements. Strong technical abilities in Windows applications, web-based systems, and data entry functions. Reliable, organized, and consistent with attendance, scheduling, and performance targets.

CORE SKILLS

Inbound Call Handling Customer Account Support Data Entry Billing Processing Multi-Screen Navigation Windows Applications Web-Based Systems Accuracy & Compliance Cash Handling Customer Service Fully Remote Dance Instructor

PROFESSIONAL EXPERIENCE

Better Family Life — St. Louis, MO Aug 2022 – Present

Customer Service Representative / Data Entry & Billing Specialist

●Managed inbound phone inquiries, provided program information, resolved customer questions, and documented interactions in internal systems.

●Processed billing for the clinical department, ensuring accuracy and on-time submission.

●Entered client data into internal databases with consistent precision and adherence to confidentiality requirements.

●Supported administrative operations by distributing schedules, updating records, and maintaining organized documentation.

●Assisted walk-in clients, guided them through sign-in procedures, and coordinated class arrangements.

●Teaching numerous remote dance classes using Zoom, and Google Meet

La Petite Academy — San Diego, CA Dec 2021 – Aug 2022

Assistant Teacher

●Supported daily operations by assisting classrooms, managing schedules, and maintaining organized learning spaces.

●Delivered clear communication to staff and parents regarding student needs and daily activities.

Dance Speaks Arts Academy — San Diego, CA May 2021 – Dec 2021

Assistant Instructor

●Maintained structured class environments, organized student activities, and upheld safety and cleanliness standards.

Hilton Hotel — St. Louis, MO Sept 2017 – Mar 2017

Valet Cashier

●Handled cash transactions, balanced register totals, and maintained accurate shift documentation.

●Assisted guests with parking inquiries and coordinated vehicle retrieval with efficiency and attention to detail.

●Logged end-of-shift reports to leadership to ensure operational continuity.

Kerry Inc. — St. Louis, MO Jan 2017 – Aug 2017

Packer

●Prepared orders, maintained cleanliness standards, and supported production workflows.

Walmart — Fenton, MO Feb 2016 – Dec 2016

Overnight Stocker

●Organized inventory, replenished merchandise, and maintained accuracy in stock counts.

McDonald’s — Jefferson City, MO Aug 2014 – Dec 2016

Cashier

●Processed customer orders, maintained accurate tills, and upheld service quality during high-volume hours.

●Assisted with training new employees on service and register procedures.

EDUCATION

Lincoln University — Jefferson City, MO

Completed 35 credit hours toward a Bachelor’s Degree in Criminal Justice

TECHNICAL PROFICIENCIES

Microsoft Office (Word, Excel, PowerPoint) • Windows OS • Web-Based Applications • Data Entry Systems • Zoom • Google Meet • Google Workspace

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