Logistics Management Professional - Cost Reduction Expert
Resume:
Shalon Goss
Logistics Management Professional
***********@*****.*** • 770-***-****
www.linkedin.com/in/shalon-goss45139 • Stockbridge, GA 30281
Resourceful and results-driven professional with extensive experience coordinating transportation, inventories, and logistics operations while ensuring compliance with regulations and guidelines. Demonstrated success maximizing productivity, efficiency, and overall performance by developing and implementing strategic processes; procurement, and resource allocation; and leading high-performing teams. Credible history of driving maximum efficiency and productivity while reducing costs by scrutinizing operating policies and procedures as well as recommending strategic process improvements in accordance with organizational regulations.
Areas of Expertise
Logistic Management Systems
Dispatch Import/ Export Ocean
Freight Supply Chain Operations
Rail Rate and Route Publication
Staff Training & Coaching
Cost Reduction & Containment
Process Improvement
Problem-Solving Skills
Rate Negotiations
Customer Relationship
Management
Documentation & Reporting
Team Leadership & Development
Career Achievements
● Successfully executed strategies to optimize back haul schedules and negotiated carrier rates, resulting in a significant 20% reduction in freight costs.
● Commended for increasing on-time deliveries by 25% within the first year of employment.
● Introduced effective measures to streamline workflow processes and enhance overall efficiency while acting as a proficient process improvement specialist.
Professional Experience
Nalco Water an Ecolab Company 8/2023-present
Senior Logistic Planner- Control Tower
Oversee rail and truck transportation costs and identify opportunities for cost savings, confirmation of all rail and truck rates and publications, while optimizing shipping routes. Responsible for maintenance and repair of all rail cars. Supports the execution of contracts within the assigned commodity. Conducts research and analysis to support transportation- related decision-making as it pertains to rail and truck and contributes to strategic planning initiatives as it is related to rail car inventory. Provide analytical support and project management in the completion of various logistics projects. Utilize systems for reporting and monitoring transportation performance. Xpert Freight – Stockbridge, GA 09/2021 – 8/2023
Freight Agent
Negotiate cost-effective rates with carriers and freight forwarders to optimize shipping costs. Demonstrate expertise in conducting carrier and customer development, qualifying and setting up carrier files with a focus on credit request management. Adeptly coordinate all aspects of freight shipments, including arranging pickup, delivery, and cargo storage, as well as providing sales support through pricing. Perform a diverse range of functions with high levels of efficiency, including creating loads, scheduling broker appointments, dispatching, tracking, and problem-solving, all while ensuring high satisfaction levels of customers.
● Attained 25% profit margin on overweight container drayage within first 6 months. Page 2 2
Hapag-Lloyd Global Services - Peachtree Corners, GA 08/2019 – 09/2021 Senior Import Coordinator - Rail Team
Provided exceptional inbound and outbound support to customers, including responding to inquiries about arrival information, charges due, delivery locations, and Bill of Lading and Manifest details. Captured and resolved import disputes, communicated directly by the customer/corporate. Liaised between the traffic team and external customers via email and phone to ensure availability of all necessary information in order to achieve smooth shipment processing. Facilitated cargo release, including managing the clearance process for inbound moves, customs clearance terminal systems, and customs notification for cargo ordered to General. Filed customs entry for empty containers, prepared cargo release, issued delivery orders to the traffic team, and provided customers with the appropriate information and processes. Trained new team members to unlock their full potential and boost productivity levels.
● Gained recognition as one of the top overall performers on the team. Hapag Lloyd Global Services - Peachtree Corners, GA 04/2017 – 08/2019 Senior Import Coordinator - Per Diem Team
Spearheaded the comprehensive training of new personnel on company policies and cutting-edge accounting systems, ensuring optimized productivity and operational efficiency. Exhibited exceptional attention to detail in meticulously verifying the accuracy of information and resolving any discrepancies with vendors before the timely processing of invoices for payment. Meticulously assessed billing statements to ensure correct diagnostic codes as well as promptly identify and troubleshoot coding issues. Addressed customer inquiries as well as resolved invoicing/collection issues in a timely manner.
● Conducted in-depth investigation on past due invoices and delinquent accounts, leading to the successful generation of revenues and a significant reduction in the number of unpaid and outstanding accounts. United Arab Shipping - Peachtree Corners, GA 10/2014 – 08/2017 Senior Traffic Coordinator
Managed a high-volume dispatch of import/export freight while providing operational oversight to the movement of between 200-300 containers on a weekly basis. Demonstrated exceptional attention to detail in issuing import work orders to carriers and tracking cargo movements while addressing inquiries from brokers, freight forwarders, or other NVOCC. Led the issuing of third-party invoices to the responsible party for any additional costs incurred. Resolved a range of issues, from driver detention, dry runs, missed appointments, equipment shortages, to container maintenance. Maintained end-to-end compliance with all necessary documentation requirements while contacting inbound documentation in case of any discrepancies in freight payment, customs clearance, or original bill of lading surrender.
● Skillfully prepared inbound and outbound container schedules and determined routing prior to discharging from the vessel, ensuring optimal efficiency in the process. Additional Experience
ECT, SM, CSR, Planner, Swift Transportation, 2013 to 2014 Traffic Coordinator, Hanjin Shipping, 2010 to 2014 Education
Business Administration
Chipola College - Marianna, FL
Business Administration and Management
American Intercontinental University - Atlanta, GA
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