Detail-Oriented Office Administrator with 25+ Years Experience

Inez Sloan

Loganville, GA, *****

631-***-****/*********@*****.***

Detail-oriented Office Administrator with 25+ years’ customer service experience with managing administrative functions in a school transportation setting; Act as a liaison with OPWDD, day programs and other service providers. Excellent oral and written communication, skills and organizational, multitasking abilities. Demonstrated ability to handle crisis situations effectively, with patience and empathy.

Resolved routing conflicts and maintain accurate records while ensuring seamless daily operations. Committed to leveraging strong problem-solving and time management skills to enhance productivity and support educational goals.

Proficient in Microsoft Office, database management, and implementing effective communication strategies to support daily operations and team coordination. Strong work ethics. Professional Experience

GCPS – Bus Driver Safety & Training- Sept. 2025

Suffolk Transportation, Office Administrator/Transportation Dispatch- Bay Shore, NY Nov.2023-Feb. 2025

Managed daily operations, responsible for the check-in process of drivers including fitness for duty inspection fitness for duty inspection, uniform and credential check, and assignment of buses. Coordinated drivers/vehicles, handled scheduling, ensured communication, and used dispatch software for logistics, blending administrative skills with real-time problem solving for efficient fleet management and customer service. Supervise Transportation and/or staff drivers to ensure routes were safe, efficient and in a timely manner. Responsible for scheduling routes for early buses, or late after-school routes for school activities.

Responsible for DOT compliance, monitoring DOT logs and ensuring drivers comply with DOT regulations. Maintain and update accordingly all relevant information on drivers such as their licenses and DOT medical certification. Excellent attention to detail, provided excellent customer service to consumers and school districts, drivers. Multifunctioning in all office activities, pickups, drop-offs; Covered emergencies, such has accidents, breakdowns, and absences of drivers. Supported the extracurricular activities both Public -Private schools, Coordinate Charters accordingly for specialized trips, including summer camps and other charters on a weekly basis. Supported routes as required daily, rotated buses for DOT.

LI Against Domestic Violence- Ronkonkoma, NY -

Feb.2022- Dec. 2023

Provided support to battered families, in a monitored group home servicing several families. Supported the incoming hot-line calls, intake, and admissions accordingly. Towne Bus, We Management School Bus Transportation -Plainview, March 2022 to December 2023

Managed daily operations, check-in drivers process of drivers including fitness for duty inspection, uniform and credential check, and assigned buses accordingly for DOT. Coordinated drivers/vehicles, handled scheduling, ensured communication, and utilized dispatch software for logistics. Assigning routes coordinating pickups/deliveries, managing driver schedules, handling scheduled changes and optimized routes. Provided safe, courteous, and timely bus transportation between home and school for all students. Provided strong customer service and supported all school districts and drivers with routes. Supported Parochial, private, wheelchair-bound riders, other riders and pre-school children. Family Residences Essential Enterprise, Bethpage NY 02/2020 – 3/2022

Operations Director

Daily operations of the OPWDD and OMH programs and developmentally disabilities mental illness and traumatic brain injury. Trained staff on the basic premises of the residential services program; positive consumer interactions respect for consumer rights and dignity, and use of normalization principles. Ensured that all the needs of the people supported within the programs were met. Managed personnel supervised training, evaluating and observing assigned team members. Work closely with Clinician’s and Ensure individual’s health and safety in collaboration with clinical team through contact with physicians, dentist and other treatment personnel. Scheduled staff to assure 24-hr. coverage of the residences, minimize use of overtime working hours, and flexes or adjust schedule when necessary to cover shifts. Participated in recruitment, hiring orientation, commendation, promotion, and disciplinary adverse action of subordinate staff.

Ensures appropriate staffing for medical appointments; monitored documentation of same in all group homes. Ensure that all staff attend training and obtain certifications in accordance with regulatory and policies. Provide in-services for staff as needed; ensure that in-house training is completed for all staff; ensure that documentation of training is provided. Team player, able to set limits and maintain helping as a role model with individuals and to intervene appropriately as needed. Responsible for all aspects, including physical plant, financial records, as well supervising the Direct Support Staff. Provides on-site supervision as needed, in emergency situations. Provides oversight and supervision of all shifts, through scheduled and random observations. Obtain and maintain AMAP/CPR/First Aid/SCIP, and other Relias trainings as required. Maintain positive communication with Residents and families. Ensure the home environment was safe, clean, and well-maintained. Oversee medication management (supply, administration, documentation) provided supervision and oversight during meals; ensure compliance with diet and nutrition ensures that individuals are provided with appropriate support. Also supported with recruitment to support staffing at residential group homes.

AHRC-SHOREHAM (ICF) RESIDENTIAL PROGAM 01/2019 – 02/2020 Residential Management

Responsible for all day-to-day operations (16) individuals; ensured that staff were trained in all aspects of job responsibilities. Ensured that evaluations were completed for all staff in accordance with agency procedures. Participated in-annual, semi-annual & team meetings. Promote a positive and productive work environment. Diligent in complying with OPWDD policies rules and regulations. Provided ongoing, oversight of a community residence serving persons with Intellectual Developmental Disabilities. Responsible for Master scheduling, medical appointments, and staff covered all transported, hospital duties were also coordinated with adequate coverage. Payroll utilizing Ulti-pro, training of residential staff, supervising, personnel related issues and other tasks. Aided and instruction for each person in basic activities of daily living. Attend all meetings as necessary, i.e. IDT, team meetings, discharging meetings for all hospitalizations. Oversee optimal household maintenance and adherence to budgets. Act as a liaison with family members and/or advocates. Recreation: Assist with planning activities, and community inclusion; monitored documentation of same. Scheduled staff to assure 24-hour coverage of the residence, minimizes use of overtime working hours, and flexes or adjusts schedule when necessary to cover shifts.

Mary Haven’s Center of Hope/Children’s Residential – Overnight Manager for Boy’s Dorm & Girl’s Dorm 1/2018-1/2019

Provided and supported all aspects of the Residential programs, of both dorms, Boys’& Girl’s Dorm. Work with a Intellectual Developmentally Disabilities and Autism. Responsible for multiple priorities, and maintain effective relationships with individual supported, and families. Supervising Direct Support Counselors. Manage staff scheduling, preparedness for Morning care, for Day-Hab, and school. In- service training periodically, assist in crisis, Direct & monitor the daily routines, assist with direct care of individuals. Experience in different crisis issues/behavioral, and emotional. Collaborate with the management team daily.

Residential Supervisor-Overnight

3/2011- 6/2018 S C O -Family Services, Madonna Heights, Dix Hills, NY Provided support for the (18), bed Group Residence campus. Oversight of all program documentation, including all records kept by Residential Counselors. Responsible for the supervision, training and development overnight residential counselors, responsible for submitting periodic evaluations and ongoing progress notes, supervision notes on each overnight childcare worker. Assures that the Behavior Management system is applied appropriately uniformly throughout the living units creating a safe and nurturing environment. Responsible for making rounds to each unit periodically throughout the shift to assess the overall atmosphere of each living unit, observe staff and residents’ interactions, conduct in room open door headcounts. Responsible for documenting in the campus log, staffing, overall ambiance, any significant incidents that occur during the shift. Provide counseling and crisis intervention to clients in need of such assistance and guidance. Perform other unspecified tasks and duties at the direction of the Residential Supervisor, Director of Residential Service and other administrative personnel. Assist in the development and implementation of the individual treatment plan for each resident. Ensure all reports are completed correctly and checked regularly for accuracy. Provides transportation of residents needing medical attention when necessary. Responsible for developing overnight staff schedules, ensuring adequate coverage. Responsible for filing missing person reports on AWOL students, contacts parents or guardians, files Justice center reports and completes student status sheets, making all emergency contacts as needed. Attends in-service training sessions, LMS trainings, TCI, Sanctuary Boosters. SCO-Good Shepard Homeless Shelter 2011-2013 Direct Care Counselor Overall, the management of the group home (shelter) for mother with children, supported and assisted clients in reaching their personal goals in basic daily living skills. Acted as an advocate for the clients in reaching their personal goals. Observe, monitor and maintain mealtime routine. Overall management of daily activities collected rent fees accordingly for those that were eligible to pay a subsidy within the county housing requirements.

Bus Driver (CDL — P & S endorsement)

2013-2017 We/Transport, Towne Bus Corp. Plainview, NY Provided safe, courteous and timely bus transportation between home & school for all students Conducted thorough pre-trip and post trip inspections of the vehicles driven and assigned to the route. Conducted emergency evacuation drills as required. Attended all in-service training (safety meetings as required by the state and local school districts.) Assist other school bus drivers with their routes in cases of emergencies or as needs arise. Operate all school buses within the fleet perform duties as assigned. Program Administrator/Owner 1997-2014 A Place to Grow N Play, Academy for Kids Inc. (Central Islip, Holbrook, NY)

Self-established/Management of two childcare centers, foster a participating leadership style while managing 65 students, 18 teachers, 5 paraprofessionals and other staff members. As the owner of my center, I Planned and implemented an Academic curriculum, and all recreational activities, in all content areas using and interdisciplinary approach. Collaborate with NYS Dept., of Education, and many other organizations resolving issues professionally, quickly and efficiently. Managed all personnel manuals, and parent policies & procedures handbooks. All agencies attended required meetings and training. Comply with all agency regulations and policies. Budgeted and state finance Licensed with, NYS Office Family & Children.

University Stony Brook Hospital, Patient Services Clerk I 1995-1997 Performed administrative duties, in a fast-paced environment, within admissions, assigned patients accordingly. Coordinated with the Emergency department, Ambulatory department, OB-GYN, and bed control, and registry of least 250 patients per day. Organized, sort and assigned distribution of priority mail, email, inter-office correspondence. Strong — customer service skills, motivated leader. Education

Bellport Senior High School — Graduated HS Diploma - Bellport NY Katharine Gibbs School, Melville, Executive Administrative Assistant

Other Experience/Skills

Community Outreach, Community Resource, Information Management, Training and staff support, Business plan, CPR-First Aid, Therapeutic Hold, sufficient in Computer skills. SCIP certified. Skilled with agency software, outlook, me disked, Krono's. Strong written & verbal communications skills, Procare software.

References

References are available on request.

Contact this candidate