Customer Service & Sales Professional with Sales & Call Center

Carroline Tunu

Kilifi, Kenya +254********* *************@*****.*** Kenyan

Summary

Highly motivated and results-oriented customer service professional with a proven track record in call center operations, sales, and administrative support. Skilled in problem-solving, and negotiation to drive customer satisfaction and achieve targets. Education

Diploma in Mass Communication (Credit) St. Paul's University, Nairobi January 2021 – November 2025

Professional Experience

Sales Representative ICEA Lion (Part-Time) Nairobi, Kenya September 2023 – December 2023

• Developed and executed targeted sales strategies that consistently surpassed monthly targets.

• Provided exceptional customer service, proactively addressing client needs and effectively resolving concerns.

Call Center Agent Fast Dial Business Solutions (Contract) Nairobi, Kenya July 2022 – August 2023

• Managed high-volume customer inquiries, complaints, and requests daily with exemplary professionalism.

• Consistently exceeded customer satisfaction.

• Honed strong problem-solving and negotiation skills, successfully resolving complex debt collection cases.

News Editor (Internship) Kenya Broadcasting Corporation Nairobi, Kenya July 2022 – September 2022

• Contributed to news writing, editing, and broadcast preparation for daily news cycles.

• Ensured the accuracy and clarity of news content, upholding journalistic standards before publication.

Skills

• Customer Service Excellence: Customer Satisfaction, Active Listening, Conflict Resolution, Client Relationship Management

• Business Acumen: Sales & Target Achievement, Negotiation, Problem Solving, Administrative Support

• Communication: Written & Verbal Communication, Presentation, Interpersonal Skills

• Languages: English (Fluent), Kiswahili (Fluent)

References

Available upon request.

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