Digital Supervisory Trainer and Customer Support Expert

Joseph Devlin

Experience

Digital Supervisory Trainer Working America AFL-CIO, Washington, DC

JAN '23 - PRESENT

Call Center Representative Lakeview Healthcare System, Leesburg, FL MAR '23 - JUN '23

Customer Support Specialist II All About Water and Solar, Leesburg, FL JUN '22 - SEP '22

Lodging Partner Support Associate II Expedia Inc, Springfield, MO JAN '15 - JAN '17

352- 890-0625 ************@*****.*** Tavares, FL

Highly skilled Digital Supervisory Trainer with a proven track record of efficiently managing customer inquiries and providing timely and accurate responses. Proficient in data entry and inventory management, ensuring meticulous record-keeping and service call closures. Adept at utilizing various systems to deliver comprehensive support and problem resolution. Strong customer service and organizational skills. Manage customer inquiries efficiently, ensuring timely and accurate responses to enhance satisfaction levels Conduct thorough data entry and inventory management tasks, ensuring meticulous record-keeping and service call closures

Utilize a variety of systems adeptly to deliver comprehensive support and problem resolution for diverse customer needs

Managed inbound and outbound communication, efficiently coordinating appointments and prescription refills, ensuring patient requests were addressed promptly Served as the initial contact for patient and family inquiries, providing information and resolving concerns with the use of appropriate medical terminology

Executed additional responsibilities as required, maintaining operational flow and supporting the healthcare team's administrative needs

Addressed customer inquiries with accuracy and efficiency, ensuring a high level of service and satisfaction Coordinated and confirmed appointment schedules to optimize workflow and customer engagement Managed data entry tasks and inventory close-outs, streamlining service call processes and support resolution

Resolved hotel partner inquiries, ensuring accurate confirmation of bookings and reservations to maintain customer satisfaction and operational efficiency

Conducted comprehensive data entry tasks and managed inventory close-outs to uphold database integrity and accuracy

Utilized multiple systems effectively to deliver timely resolutions to hotel partner issues, enhancing service quality and partner experience

Corporate Executive Assistant to the Chief Executive Officer AT&T Wireless Inc, Ocala, FL JAN '08 - JAN '17

Corporate Customer Service Manager and Call Center Manager AT&T Wireless Inc, Ocala, FL JAN '08 - JAN '15

Customer Service Manager and Customer Service Professional Three-Thirty Ministries, Owasso, OK JAN '00 - JAN '10

Sales Associate and Adult Day Training (ADT) Team Lead Advocate Three-Thirty Ministries, Owasso, OK JAN '08 - JAN '09

Case Management Assistant Three-Thirty Ministries, Owasso, OK JAN '00 - JAN '10

Education

Liberty University, Lynchburg, VA

MAY '08

Bachelor of Art in Christian Counseling and Theology MAY '04

High School Diploma

Facilitated efficient time management for the CEO by meticulously organizing and maintaining their schedule Coordinated comprehensive travel arrangements for the CEO, ensuring seamless business trips Conducted employee interviews and training sessions, contributing to the development of corporate talent Managed call center quality assurance, ensuring adherence to customer service protocols and resolving escalated customer issues

Maintained high-revenue commercial account satisfaction through comprehensive follow-up and support processes

Supported sales team in achieving service objectives by providing accurate product information and resolving customer inquiries

Managed a volunteer customer service team, focusing on recruitment and training to maintain department efficiency and responsiveness

Oversaw client relations for high-revenue accounts, implementing follow-up strategies to meet their evolving needs and enhance satisfaction

Supported sales objectives by providing comprehensive customer service, resolving issues, and offering informed insights on product offerings

Managed a comprehensive adult day training program, ensuring efficient inventory restocking and aiding in merchandise unloading to maintain operational readiness Facilitated case management meetings for clients, and collaborated with non-profit entities to secure recreational activities, scholarships, and grants for individuals with developmental disabilities Evaluated and directed the operations of the Case Management Department, ensuring efficient management of resources and adherence to budgetary constraints Developed and sustained an activity calendar tailored to the Adult Day Treatment (ADT) setting, facilitating effective communication with agents and their clients Forest High School, Ocala, FL

Skills

Customer Service Data Entry Call Center Front Desk Management Experience Administrative Experience Dispatch Fundraising Calendar Management Developmental Disabilities Experience Personal Assistant Experience Office Management Interviewing Case Management Bookkeeping Conflict Management Recruiting Presentation Skills Event Planning Events Management Human Resources Payroll Employee Orientation Project Management Microsoft Outlook Research Individual / Group Counseling SQL Windows EMR Systems Medical Terminology Technical Support Typing Analysis Skills Communication Skills Microsoft Office Organizational Skills Copywriting Microsoft Powerpoint Public Relations Icd-9 Marketing Videography CRM Software Outbound Sales Mac OS Hipaa QuickBooks MySQL Linux DNS Html5 Pci PHP SSL FTP CSS Outbound Calling Live Chat Google Suite

Certifications

Certified Human Resources Specialist

References

References available upon request

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