IT Operations Leader - 15+ Years Experience
Resume:
Robert Lint
Seattle WA *****
206-***-**** · ***.*.****@*****.*** · https://www.linkedin.com/in/rob-lint-a7309438b/
PROFESSIONAL SUMMARY
Results-driven IT Operations Manager with 15+ years of progressive experience in managing IT infrastructure, optimizing systems, and leading high-performing technical teams. Proven track record in implementing secure, scalable solutions in both on-prem and cloud environments (Azure/Entra). Adept at driving IT strategies, enhancing operational efficiency, and ensuring ISO 27001 and SOC compliance. Experienced in managing end-to-end IT projects.
CORE COMPETENCIES
IT Infrastructure Management
Windows, Linux & macOS Administration
Cloud Computing (AWS, Azure/Entra)
Security Audits & ISO 27001/SOC2 Compliance
CI/CD & SSO Implementation
Technical Support & Troubleshooting
Vendor Management & Procurement
Project Planning & Execution
PROFESSIONAL EXPERIENCE
IT Operations Manager
Jan 2019 - Oct 2025
SpecterOps, Inc.
Create a fully functioning internal support structure and team. Write and edit standardized Employee Documentation. Order and deploy all end-user equipment.
Coordinate changes with the C-Suite. Oversee SSO implementation for all appropriate integrations. Provided advanced technical support to over 250 end users, resolving most issues within a 15 minute SLA. Developed and handed off an internal-ISO/SOC Compliance department.
Senior IT Admin
Nov 2017 - Jan 2019
ICEBRG/Gigamon
Hired as 'greenfield' IT administrator to build IT infrastructure from ground up for security startup. Deployed AD/0365 SaaS, implemented inventory and ordering policies, became admin for existing Slack and Suite. Corrected issues with existing deployment of Cisco WAP/Routers for Wi-Fi.
When Gigamon acquired ICEBRG, was sole owner of Slack workspace migration (public and private channels), sole owner of Suite to 0365/Exchange for email and MX, and participated in integration projects as a leader.
Computer Support Analyst II
May 2015 Nov 2017
University of Washington Medical Center, Seattle WA
Provide End User Support for multiple sites in the UWMC network, including UW Tower, SLU and Harborview locations. Consult with users, analyze their computing needs and develop and maintain applications, systems and devices. Conduct training programs on new or revised software applications; write support documentation and prepare training materials.
Troubleshoot hardware and software problems and initiate corrective procedures; install and maintain software and hardware. Update and maintain various system software such as operating systems, security software systems, backup systems, directory maintenance, capacity and resource management systems, local software utilities, and printing systems
IT Operations Analyst
June 2008 - May 2015
Publicis Groupe, Seattle WA
Provide all levels of operational support to multiple business units. Lead local team to be best in North America for Ticket Resolution, Mean Time to Resolution and Customer Satisfaction. Manage OS and new hardware and software rollout projects, including travel to client sites. Met over 99% of all assigned tasks to a satisfactory or better resolution as tracked by internal ticketing tool. Entrusted to lead hardware and software refreshes throughout the West Coast. Resolved hemisphere-wide Android update issues.
Support Lead
Sep 2007 - June 2008
Essential Security Software, Bellevue WA
Sole support for startup. Improve and develop the KB and FAQ. Analyze and research appropriate CRM solutions for support purposes. Provide support for NATO and other customers. Create scaling support plan for new software rollout.
Technical Manager
Jan 2007 - Jan 2010
Canyon Computer Services, Boulder CO
Part-time on demand employment for outsourced IT company. Provide desktop and server support to over 50 corporate clients as well as individuals. Responsible for a 250% increase in billable hours in my first three months. In Sep 2007, relocated to Seattle and worked as freelancer/advisory
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