Customer Service & Admin Professional with CRM Expertise

SS

SHERRY STIPE

************@*****.*** 985-***-**** Slidell, LA 70458 WWW: Bold Profile

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. CRM Software

Complaint Handling

Scheduling

Appointment Scheduling

Data Entry

Product Knowledge

Complaint resolution

Account updating

Critical Thinking

Clerical Support

Customer Relations

Sales closing

Problem-solving abilities

Tactful and diplomatic

Active Listening

Documentation

Fallon and Associates Laplace, LA

CSR

09/2019 - Current

Provided customer service support to customers over the phone and by email.

Handled customer inquiries and complaints in a timely manner. Identified customer needs and provided appropriate solutions. Researched required information using available resources. Maintained records of customer interactions, transactions, comments, and complaints.

Gathered feedback from customers regarding products and services. Unicopy Technologies Metairie, LA

Administrative Assistant

03/2013 - 09/2019

Provided administrative support to the executive team, including scheduling meetings and managing calendars.

Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records. Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.

Interviewed customers to obtain financial information, payment history and other relevant details.

Researched customer accounts for any discrepancies or outstanding payments.

Negotiated payment plans with customers to ensure timely repayment of debt.

Ensured that all orders were accurately fulfilled in a timely manner. Utilized inventory management software to track stock levels and maintain accurate records.

Resolved customer complaints related to product quality or delivery issues. Oversaw inventory of incoming and outgoing materials based on physical Summary

Skills

Experience

counts and bar-code systems.

SCP Poolcorp COVINGTON, LA

Accounts Payable Clerk

09/2005 - 03/2013

Processed invoices and payments in accordance with company policies and procedures.

Reconciled vendor statements, investigated and resolved discrepancies. Maintained accounts payable files and records in an organized manner. Researched and responded to inquiries from vendors regarding invoice status or payment issues.

Prepared checks for payment of vendor invoices on a timely basis. Bell South Telecommunicatins

COVINGTON, LA

Sales and Service and Collections

Representative

09/2000 - 12/2005

Contacted customers to discuss and resolve past due accounts. Analyzed customer financial statements to determine payment plans. Negotiated repayment terms with customers in accordance with company policy.

Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.

Resolved customer complaints in a timely manner to ensure customer satisfaction.

Processed orders, forms, applications, and requests accurately and efficiently.

Provided accurate information regarding products and services while upselling additional products when appropriate.

Engaged actively with callers, confirming or clarifying information and diffusing anger.

Navigated through computer systems to review information and respond appropriately to callers.

Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Managed customer expectations by clarifying needs, identifying options and recommending products and services.

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