Multi-Role Sales and Operations Leader with Proven Results
Resume:
D.Wayne Thomas
Cleveland, OH *****
*********@*****.***
Work Experience
General Manager
Wingstop-Avon, OH
January 2025 to Present
As the General Manager,
I lead a team of 3 to 15 employees and I am responsible for recruiting, selecting, orienting, training, assigning, and scheduling of team members, in partnership with the District Manager. I also work with both the District Manager and Human Resources to manage performance, to include coaching, counseling, and disciplining team members. I communicate job expectations to the staff: plan, monitor and review performance of employees including compensation. I follow and enforce all policies and procedures.
Operations/Production
Area Temps-Parma, OH
January 2023 to January 2025
• Various manufacturing jobs and my duties are outlined below:
• Monitored and verified activities to ensure that all maintenance work in the facility met food safety standards in addition to quality standards.
• Operated machinery used in the production process or assist machine operators.
• Complied with all company food safety and quality assurance procedures and complete documentation correctly.
• Reported incidents, and product or process failures that could impact food safety of manufactured product to direct supervisor and submit a safety/food safety incident report. Store Manager
Speedway LLC-Maple Heights, OH
January 2021 to December 2022
● Led a team of 2-10 employees, providing direction, training, and performance management to ensure high levels of customer service and productivity.
● Oversaw daily store operations, ensuring seamless execution of merchandising, inventory management, and visual presentation standards.
● Trained and mentored new staff, promoting a culture of teamwork, accountability, and professional growth.
● Managed cash handling and daily financial transactions, ensuring accuracy in registers, deposits, and reconciliations.
Store Manager
Rite Aid-Lakewood, OH
January 2020 to December 2021
● Analyzed sales reports and customer feedback to identify trends, optimize inventory, and improve product offerings.
● Fostered a positive shopping environment by resolving customer issues and complaints in a timely and professional manner.
● Executed weekly sales ads and price changes and process all recalled, damaged, and outdated merchandise for transfer back to corporate.
Account Manager
National Design Mart-Medina-OH
January 2017 to December 2019
● Monitored industry trends and competitor activities to proactively adjust account strategies and maintain a competitive edge.
● Negotiated contracts and pricing with clients, achieving favorable terms while maintaining profitability and client satisfaction.
● Collaborated cross-functionally with sales, marketing, and operations teams to ensure seamless account execution and the successful delivery of solutions.
● Conducted regular meetings with clients to review account performance, address challenges, and identify opportunities for expansion or improvement. Sales Manager
Big Bob’s Flooring-Warrensville Heights, OH
January 2014 to December 2017
● Oversaw the preparation of quotes and final contracts, ensuring accuracy in product specifications, pricing, and delivery schedules.
● Oversaw the day-to-day sales operations, ensuring the floor was properly stocked, organized, and visually appealing to enhance the customer experience.
● Led product knowledge training for staff, ensuring a deep understanding of flooring options, installation processes, and pricing to enhance sales and customer satisfaction. Sales Manager
Flooring Expo-North-Olmstead, Ohio
January 1999 to December 2014
● Increased store revenue by 15% through the development and execution of effective sales strategies tailored to customer needs and market trends.
● Led product knowledge training for staff, ensuring a deep understanding of flooring options, installation processes, and pricing to enhance sales and customer satisfaction.
● Collaborated with vendors and suppliers to negotiate pricing, promotions, and product availability, driving profitability and sales margins.
● Managed a team of 4 sales associates, providing training, coaching, and performance evaluations to drive customer engagement and increase sales.
● Managed the resolution of customer concerns, handling complaints and product returns in a timely and professional manner.
Education
Associate Degree in Biblical Studies
The Sure Foundation Theological Institute - Seminole, FL January 2005 to December 2007
Skills
• Negotiation Skills.
• Appropriate phone
• Advanced computer with completing Managerial experience. skills including documentation in a knowledge in Microsoft timely manner. Office Systems.
• Ability to resolve issues
• Sales Strategy etiquette. excellent customer service Development. to clientele daily.
• Observed and collected effectively and data. efficiently.
• Significant experience
• 15 plus years of
• Experience providing
Certifications and Licenses
Food Handler Certification
Driver's License
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