Retail Store Manager with Customer-Focused Leadership
Resume:
H
Sheena
Hardy
**********@*****.**
m
Clarksville, TN 37042
SUMMARY
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. SKILLS
• Inventory management
• Visual merchandising
• Cash handling
• Customer service
• Retail management
• Staff scheduling
• Team building
• Effective communication
EXPERIENCE
Store Manager
Clarksville, TN
Lane Bryant/ Oct 2016 to Current
Store Manager
Clarksville, TN
Rue 21/ Mar 2007 to Dec 2015
• Managed daily store operations and maintained high standards of customer service. Assisted in inventory management through stock organization and restocking procedures.
•
• Trained new employees on store policies and customer interaction techniques.
• Oversaw visual merchandising to enhance product presentation and store appeal.
• Handled cash register operations, ensuring accurate transactions and reporting.
• Implemented promotional displays to attract customers and drive sales engagement.
• Coordinated staff schedules to ensure adequate coverage during peak hours.
• Resolved customer complaints efficiently, enhancing overall shopping experience.
• Recruited, trained and supervised new employees. Conducted daily store operations, including opening and closing procedures and cash handling.
•
• Managed inventory tracking and physical inventory counts to minimize loss.
• Managed daily store operations and maintained high standards of customer service. Assisted in inventory management through stock organization and restocking procedures.
•
• Trained new employees on store policies and customer interaction techniques.
• Oversaw visual merchandising to enhance product presentation and store appeal.
• Handled cash register operations, ensuring accurate transactions and reporting.
• Implemented promotional displays to attract customers and drive sales engagement.
• Coordinated staff schedules to ensure adequate coverage during peak hours.
• Resolved customer complaints efficiently, enhancing overall shopping experience.
• Recruited, trained and supervised new employees. EDUCATION AND TRAINING
Associate of Science: Business Management
Draughons Jr College
Clarksville, TN
Some College (No Degree)
Long Island University Brooklyn Campus
Brooklyn, NY
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