Senior QA Test Analyst - Automation & API Testing Expert

PRACHI MHATRE

Lead Software QA Test Analyst Cell: 309-***-**** ****************@*****.*** Valid US EAD www.linkedin.com/in/prachimhatre

PROFESSIONAL SUMMARY:

• A certified and experienced Lead Software QA Test Analyst with more than 12+ years of experience managing and delivering successful projects for top-tier clients like Google, Verizon, Horace Mann Insurance, Aviva, Wipro Technologies & Atos.

• Expertise in both manual and automated testing, with hands-on experience using tools such as Selenium WebDriver, HP Mercury QTP, RFT and LoadRunner.

• Skilled in designing and implementing automation frameworks, including Page Object Model (POM) with Selenium WebDriver (Java) and TestNG.

• Delivered high-impact results across a wide domain portfolio, including Insurance (Auto/Billing), Legal Engineering, Telecom, Manufacturing, and Retail/E-commerce operations.

• AI-Augmented QA Engineer specializing in API validation and LLM-driven test optimization

• Proficient in Agile/Scrum and Waterfall methodologies, and experienced in all phases of the Software Development Lifecycle (SDLC).

• Managed Quality Control Processes from Project Charter and Test Plan development to defect management, using industry-standard tools like JIRA, Buganizer, Test-tracker, HP Quality Center, Bugzilla, TestLink and GitLab.

• Extensive experience with various testing types, including Black Box Testing (Functional, Integration, System, Regression, UAT), API testing and Load Testing.

• Hands-on experience with Continuous Integration using Jenkins and version control with GitHub and GitLab.

• Holds multiple certifications, including Certified SAFe POPM, Certified SAFe Agilist, ASTQB Certified, Certified Scrum Master (CSM) and Certified Software Test Engineer (CSTE). TECHNICAL SKILLS:

Automation & Testing Tools: Selenium WebDriver, Playwright, TestNG, JUnit, Cucumber (BDD), SoapUI, Postman, Salesforce, Kibana, Kafka, ACSS, JMeter, Buganizer, Test-Tracker, Quick Test Professional (QTP), Load Runner, Rational Functional Tester (RFT), Rational ClearQuest, Rational ClearCase Frameworks: Selenium TestNG, Selenium Page Object Model (POM), Cucumber, BDD Languages & Scripting: C, C++, HTML, Microsoft Visual Basic, Core Java Database & Backend: MySQL, DB2, SQL, Oracle 9i, MariaDB Test Management & Reporting: JIRA, qTest, Asana, Bugzilla, HP Quality Center (ALM), HP (Mercury) Test Director, TestLink, VSS

Testing Types: Functional, Regression, UAT, Integration, Cross-browser, Smoke Testing Domain Skills: Insurance, Telecom, Banking, Retail, Manufacturing, Networking CERTIFICATION & EDUCATION:

• Certified SAFe POPM (Product Owner Product Manager)

• Certified SAFe Agilist (Scaled Agile Framework 4.5)

• CSM (Certified Scrum Master)

• American Software Testing Qualifications Board (ASTQB) Certified

• CSTE (Certified Software Test Engineer)

• Completed software diploma course “SEED Certified Professional” (SCP) from SEED Infotech (India)

• Education: Bachelor of Technology (B.Tech), India. PROFESSIONAL EXPERIENCE:

Client/Organization: Verizon (HCL Tech) - USA

Jun 2024 – till date

Role: Lead QA Engineer

Projects: Refund order Migration (ISPU/SDD), CXP Operations, Billing Adapter Responsibilities:

• API Validation: Carried end-to-end RESTful API testing for Refund Order Migration (ISPU/SDD) using Postman, ensuring 100% accuracy in payload delivery and error handling.

• AI-Driven Strategy: Leveraged LLMs (Gemini, ChatGPT) to generate comprehensive test cases and edge-case scenarios, reducing documentation time by 40%.

• Financial Data Validation: Conducted manual functional testing of the Billing Adapter, performing detailed data verification of status changes (Suspended, Reactivated, Activated, Deactivated) and ensuring the accuracy of service fees and tax calculations.

• GitHub Copilot GenAI: Used GenAI tool to assist in writing and refining test scripts, improving speed.

• Billing Logic: Validated internal web-based billing engines for the Billing Adapter project, ensuring accurate calculation of service fees, taxes, and regional surcharges.

• Automation: Integrated Playwright MCP with LLMs to bridge browser contexts, enabling the autonomous generation of dynamic end-to-end test suites.

• Backend Data Integrity: Developed complex SQL scripts to validate data consistency between microservices and backend databases, ensuring zero data loss during migration.

• Payment Lifecycle: Tested end-to-end payment processing for ISPU (In-Store Pickup) and SDD (Same Day Delivery), verifying real-time credit card authorization and settlement.

• SRE & Incident Management: Partnered with SRE and DevOps teams to monitor Canary and Production environments, performing root cause analysis (RCA) on high-priority incidents.

• Cross-Functional Leadership: Managed defect triage and release sign-offs via JIRA, coordinating between CXP Operations and Billing Adapter teams to ensure seamless deployments.

• Project Migration: Successfully helped navigated the migration of legacy refund systems to modern architectures while maintaining 99.9% service uptime during testing phases.

• API testing: Carried API testing, validated API headers and authentication tokens to ensure secure data transmission across internal and external gateways. Client/Organization: Google (HCL Tech) - USA

May 2023 – May 2024

Role: Lead QA Engineer

Projects: Legal Removals – DSA, LIS Eng (US Subpoena, Europe Defamation, Brazil Wave 1, Lumos) Responsibilities:

• Compliance Excellence: Directed global compliance testing for Legal Removals, ensuring alignment with Digital Services Act (DSA) and regional legal mandates.

• Compliance Data Verification: Carried out functional testing for illegal content removal requests (DSA), manually verifying that user data and workflows adhered strictly to regional and country-specific legal requirements.

• Global Legal Workflows: Validated complex operational workflows for US Subpoenas, Europe Defamation, and Brazil Wave 1, ensuring zero legal non-compliance findings.

• End-to-End Test Design: Authored and executed high-level test strategies covering functional, integration, and UAT for the Lumos project.

• Sprint Leadership: Orchestrated smoke, sanity, and regression testing cycles within fast-paced Agile sprints to meet strict legal deadlines.

• Stakeholder Management: Acted as the primary QA liaison between Legal Engineering (LIS Eng) and product teams to translate policy changes into technical test requirements.

• Risk Mitigation: Identified and mitigated critical workflow bottlenecks in the legal removal pipeline, improving processing speed for sensitive requests.

• Regression Optimization: Implemented a prioritized regression suite that reduced release cycle time by 25% without compromising quality.

• Accessibility & Localization: Ensured legal portals met global accessibility standards and localized content requirements for multi-region launches.

Client/Organization: Google (Tekfortune) - USA

June 2021 - May 2023

Role: Lead QA Engineer

Projects: Legal Removals, Perf Turbo Charge, Salesforce Pops Connect Responsibilities:

• Salesforce Integration: Validated Salesforce Pops Connect integrations, ensuring seamless data flow between CRM platforms and Google internal tools.

• System Performance: Contributed to the "Perf Turbo Charge" project, identifying latency issues in backend data flows and optimizing user response times.

• Manual Web Testing: Performed rigorous manual testing of complex web applications, focusing on data integrity and end-to-end user journeys.

• Agile Advocacy: Facilitated daily stand-ups and retrospective meetings, providing early-stage QA feedback that reduced "bug leakage" into later stages.

• Requirement Analysis: Transformed ambiguous business requirements into structured, executable test scenarios for the Legal Removals team.

• UAT Coordination: Led User Acceptance Testing (UAT) with internal stakeholders to ensure the final product met operational business needs.

• Defect Lifecycle Management: Utilized internal Google bug tracking tools to manage the end-to-end lifecycle of critical issues, from discovery to resolution.

• Cross-Team Collaboration: Worked closely with developers and product managers to define "Definition of Done" (DoD) for high-impact features.

Client/Organization: Etorient Solutions - USA

Sep 2019 to Jun 2021

Role: Senior QA Engineer

Projects: SME ERP, Learning Management System

Responsibilities:

• Domain Focus: Managed QA for ERP and LMS platforms, specializing in Order Management and User Access modules.

• Test Documentation: Authored and maintained Test Plans, Test Cases, and Execution Reports for web applications.

• API Testing: Performed manual API validation using Postman to verify frontend-to-backend data exchange.

• UAT Support: Partnered with business users to facilitate User Acceptance Testing for SME-focused software releases.

• Regression Testing: Executed recurring regression suites to ensure system stability following feature updates.

• Defect Tracking: Documented clear bug reports with logs and screenshots to streamline the developer fix process.

• Access Control: Tested Role-Based Access Control (RBAC) to ensure proper data security within the LMS.

• Process Organization: Organized the team’s documentation repository to improve the accessibility of test assets.

Client/Organization: Atos – India

Feb 2012 to Jul 2014

Role: QA Engineer

Projects: Nokia Solutions Network, Continental Mobile Apps, Airbus-France, BP Oil E-Shop Responsibilities:

• Automation Framework Development: Built a custom Selenium (Java) + TestNG framework using the Page Object Model (POM), reducing manual regression effort by 50%.

• Multi-Domain Experience: Managed QA deliverables for high-profile clients including Nokia (Telecom), Airbus (Manufacturing), and BP Oil (Retail).

• Mobile App Testing: Validated Continental mobile applications across iOS and Android platforms, ensuring cross-platform compatibility and usability.

• E-Commerce Validation: Tested BP Oil E-Shop workflows, including payment gateway integrations and shopping cart functionality.

• System Integration Testing (SIT): Executed complex SIT cycles for Airbus-France, ensuring interoperability between multiple enterprise modules.

• Performance Monitoring: Monitored application behavior under load to identify memory leaks and performance bottlenecks.

• Collaboration: Worked in an international environment, coordinating with onsite teams in France and Germany for release sign-offs.

• Defect Tracking: Leveraged Quality Center/ALM for defect management, ensuring all high-severity issues were resolved prior to production.

Client/Organization: Lead IT Corp (Horace Mann Insurance) - USA May 2011 to Sep 2011

Role: Quality Software Analyst

Project: APM for Horace Mann Insurance

Responsibilities:

• Workflow Validation: Performed manual testing of insurance web portals, focusing on policy creation and account management workflows.

• Test Execution: Designed and executed functional and regression test cases to verify new features and system stability.

• Business Rules: Verified that application modules complied with complex insurance business rules and state- specific logic.

• Data Accuracy: Conducted backend data validation to ensure user-submitted policy information was correctly processed and stored.

• Defect Management: Managed the end-to-end defect lifecycle, including logging bugs and performing re- testing for resolved issues.

• UAT Support: Assisted in User Acceptance Testing (UAT) by preparing test scenarios based on core business requirements.

Client/Organization: Wipro Technologies – India & Canada June 2006 to Oct 2009

Role: Software Test Engineer

Projects: Aviva-Hibernian, EComm Aviva-Canada, Credit Suisse R&A, CISCO Responsibilities:

• Global Delivery Model: Collaborated with cross-functional teams across India and Canada to deliver high- quality software for Tier-1 clients including Aviva, Credit Suisse, and Cisco.

• Banking & Insurance Expertise: Validated complex financial workflows and insurance policy lifecycles for Aviva-Hibernian, ensuring 100% compliance with regional financial regulations.

• Performance Testing: Executed load and stress testing for EComm Aviva-Canada, identifying system bottlenecks to ensure stability during peak traffic periods.

• End-to-End Validation: Conducted comprehensive functional, integration, and regression testing for client- server and web-based applications.

• Networking Domain Testing: Assisted in the validation of networking protocols and hardware-software interfaces for CISCO projects.

• Premium Calculations: Validated inbuilt billing functionality for Premium Installment

• UAT Support: Facilitated User Acceptance Testing (UAT) by preparing detailed test data and environments that mirrored production banking scenarios.

• Documentation Standards: Authored exhaustive test plans, test cases, and traceability matrices, maintaining a high standard of documentation for audit purposes.

• Defect Management: Managed the full defect lifecycle using Mercury Quality Center (now ALM), ensuring timely resolution of critical bugs before product release.

• Regression Optimization: Streamlined the regression suite for Credit Suisse R&A, reducing execution time by identifying and removing redundant test cases.

• Cross-Platform Testing: Verified application consistency across different operating systems and browser versions to ensure a seamless user experience for global banking customers.

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