Admin Assistant for High-Volume Patient Care
Resume:
Employment history
Admin Assistant Jan **** – Present
UPMC at Pittsburgh
Patient Service Representative Mar 2024 – Jan 2025 UPMC at Pittsburgh
Magdalena Farah
Admin Assistant with 2+ years supporting high-volume clinical front desks and patient services. Applies scheduling optimization, EHR management, and standardized intake processes to reduce wait times, protect revenue, and improve patient throughput while implementing digital intake templates and consolidated communication logs. Strong mentor and communicator who trains staff, streamlines patient communications, and pursues process improvements to enhance continuity of care and support clinical teams.
Pittsburgh, PA (US)
*********.*****@*****.***
Coordinated triage handoffs between reception and clinical staff using escalation criteria, improving care continuity and reducing delays. Introduced digital intake form templates to accelerate front-desk processing and reduce manual edits, improving registration efficiency. Optimized appointment scheduling templates to match peak demand, cutting patient wait times and backlog.
Implemented a consolidated patient communication log to streamline follow- ups and reduce duplicate outreach.
Standardized intake documentation checklists to ensure accurate first-contact data capture and reduce chart revisions.
Mentored new front-desk staff on communication protocols and task prioritization to maintain reliable patient service during peak periods. Negotiated clarified no-show and cancellation policies with clinical leads to improve appointment utilization and revenue preservation. Monitored daily patient flow and adjusted triage assignments to balance workloads and reduce service bottlenecks.
Coordinated with billing and clinical teams to resolve insurance questions at intake, reducing downstream denials.
Trained colleagues on EHR shortcuts and triage scripts to boost front-line efficiency during high-volume periods.
Implemented targeted triage routing for urgent versus routine requests to accelerate clinician access and improve flow.
Redesigned front-desk workflow to centralize document capture, reduce repeat contacts, and improve chart readiness.
Maintained accurate patient records at registration, reducing administrative follow-ups and errors.
Created clear pre-appointment instructions that improved patient readiness and shortened check-in times.
Skills
Patient Advocacy
Conflict Resolution
Team Leadership
Scheduling Efficiency
EHR Management
Critical Thinking
Organizational Skills
Data Entry
Patient Education
Appointment Coordination
Insurance Verification
Record Management
Triage Assessment
Document Management
Health Informatics
Clinical Coordination
Patient Safety
Interpersonal Skills
Billing Coordination
Server Oct 2025 – Present
Darden at Pittsburgh
Supervisor Jan 2023 – Jun 2025
Eat N Park at Pittsburgh
Sales Person Jan 2020 – Aug 2023
Sheetz at Pittsburgh
Coordinated with clinical staff to verify insurance at intake, preventing eligibility delays and improving patient transitions to care. Mentored new front-desk hires on data entry and patient communication, increasing consistency during peak periods. Managed patient inquiries and resolved billing eligibility questions at point of contact, reducing downstream escalations and preserving patient trust.
Designed concise pre-visit reminders outlining required documents and arrival steps, improving patient preparedness and appointment starts. Enforced verification protocols and escalated discrepancies to appropriate teams, protecting revenue integrity and compliance. Reviewed insurance inquiry patterns and created triage guidelines for front-line staff, improving response consistency and resolution speed. Resolved complex eligibility exceptions at intake with targeted follow-up steps, preventing care delays and reducing administrative escalations. Introduced front-desk workflow improvements that reduced patient wait variability and supported steadier clinic throughput. Partnered with clinical schedulers to realign arrival windows and intake sequencing, improving clinic flow and on-time appointment starts. Increased average check by recommending menu items aligned with guest preferences, producing measurable revenue growth. Delivered station and time-management training for new hires to improve team consistency during peak shifts. Maintains accurate cash and POS reconciliation each shift to prevent discrepancies and ensure correct reporting. Validates orders during service to ensure order accuracy and maintain guest trust. Records precise POS entries and end-of-shift reports to detect inconsistencies early and protect revenue integrity. Managed high-volume sections with dynamic prioritization to reduce order delays and maintain steady service flow. Led shift briefings to align front- and back-of-house tasks, reducing service delays and improving communication. Analyzed peak-hour order patterns and reallocated stations to cut ticket backlog and improve service flow. Introduced a simplified guest-feedback log to capture quality issues and enable faster corrective actions. Mentored new hires with hands-on shadowing and targeted feedback to shorten ramp-up to independent service. Performed routine inventory spot-checks and reconciled discrepancies to maintain stock integrity and menu availability. Created standardized prep checklists to improve portioning and assembly and increase order accuracy. Developed staff cross-training rotations to expand skill coverage and improve schedule flexibility during peak periods. Optimized nightly closing workflows by reorganizing tasks and checklists to shorten turnaround time. Collaborated with kitchen leads to redesign ticket sequencing and smooth order flow during busy shifts. Managed vendor delivery inspections and recorded discrepancies to ensure ingredient quality and prevent menu interruptions. Coached team members on conflict de-escalation and guest recovery to restore satisfaction and preserve repeat business. Reviewed labor and sales patterns to adjust shift assignments and better align staffing with demand. Introduced a visual prep-status board to track station readiness and speed decision-making on the line. Trained staff on upselling and service recovery techniques to strengthen guest retention and increase check averages. Implemented targeted POS prompts that increased average basket value and produced measurable add-on sales. Coached new hires through hands-on shadowing to shorten ramp-up time and improve POS accuracy. Provided floor support during peak periods to maintain service levels and preserve team morale. Introduced checkout loyalty touchpoints to strengthen repeat customer engagement and boost retention. Engaged customers in-aisle to promote complementary items and improve satisfaction. Coordinated register assignments with shift leads to balance workload and reduce queue times. Maintained shelf organization each shift to shorten customer search time and ensure a consistent store experience. Education
Certificate in Medical Billing and Coding
Penn Foster at Pittsburgh
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