Payroll and Tax Professional with 24 Years Experience
Resume:
Nestor Fernandez
Miami Lakes, Florida
********@*****.***
Outgoing payroll and tax professional with 24 years of experience. Proficient in payroll processing, auditing and correcting quarterly/annual tax filings, amendment processing and agency notice resolution. Seeking a rewarding role in an exciting influential organization.
SKILLS:
Speak and write fluently in Spanish and English.
Payroll Processing, Timesheet Review, New Hire Processing, Year To End Processing
Payroll Policies, Prism Software, Reporting Expertise, Prism Software, Darwin, Proficient in Microsoft Office and Applications.
Excellent written and verbal communication skills.
SYSTEMS: Darwin 18, DNet, Smart Connect, Bloomberg BNA, 1099ETC, Master Tax, Salesforce, Exponent HR, Pay Focus, Prism
EMPLOYMENT:
Trion Solutions 2018 – October 2024
Payroll Specialist
●Performs payroll, accounting, and administrative duties to support the team including processing payroll, setting up voluntary deductions.
●Processing and auditing payroll.
●Creating and reviewing audit reports.
●Resolving any issues that may arise.
BenefitMall (Formerly known as Compupay) 1999 – 2017
Quality Assurance Specialist
• Prepare and assist with quarter/year end processing including generation of automated tax files, timely printing of quarter/year end returns, and edit reports and zero returns.
• Work with tax agencies (multi-state and federal) to resolve amended returns and notice issues or questions.
• Assist employees with questions or issues pertaining to payroll, amended return, payroll system, balancing and quarter end processing and zero returns.
• Track and process diagnostics for various payroll taxes at specific times throughout the year across the databases.
• Correct, audit and coordinate any discrepancies from the diagnostics to make sure clients’ payroll/tax information is kept balanced and compliant.
• Track and process amended returns as received from the clients or Tax Division.
• Coaching and mentor new and transitioning employees.
New Accounts Coordinator
• Analysis of current client data/reports from vendor and desired reporting structure/capabilities to determine client structure for set up.
• Enter client information in the applicable platform and make welcome calls, copy paperwork, provide set up information to other departments.
• Balance YTD earnings and taxes in the system to the former vendor and reconcile differences.
• Process 1st payrolls for the client until a perfect payroll is achieved with no less than 2 payrolls run before turnover is made to the assigned representative/team.
PC Support
• PC Support Specialist: customer support, desktop support, troubleshooting.
• Ensure emails and voicemails are being returned timely, queue calls are being handled, provide resource for staff.
• Handle escalated clients’ calls or issues.
• Complete all daily and weekly reporting to provide to the manager.
• Support sales staff with client concerns.
• Assist in quarter end preparation.
Payroll Specialist
• Resolve any payroll discrepancies or information that is missing, illegible or incomplete.
• Provide an avenue for researching service issues, problem resolution and follow up and/or follow through.
• Analyze client payroll needs to determine if additional products or services will be beneficial.
• Manage a schedule list to proactively identify potential lost business as well as make periodic proactive calls to assist with overall branch client retention.
• High volume of interaction with clients via telephone.
• Obtaining client payroll data via email or fax and enter on their behalf in system.
H&R Block 1999-2009
Part-Time Tax Preparer
●Preparing Complex Tax Returns
●Resolving Customer Issues
●Working Cash Register
●Answering Phones and Setting Up Appointment
EDUCATION
1980 High School Diploma
Miami Dade College- SOME COLLEGE
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