Cloud Engineer - Cloud Support Specialist Resume

Gibson Moses

Texas, United States +1-469-***-**** ********@*******.***

LinkedIn Profile

PROFESSIONAL SUMMARY

ICT professional with more than 10 years’ experience gained in design, implementation, and administration of ICT systems and infrastructure management. Extensive experience in large LAN, WAN and data center design and support. TECHNICAL SKILLS

• Cloud Platforms: AWS (VPC, EC2, S3, ELB, ASG, EBS, RDS, IAM, Route 53, CloudFront, CloudTrail, Direct Connect, WAF, AWS Network Firewall).

• Networking & Security: Cisco Networking (CCNA/CCNP), VPN

(Managed/IPsec), Firewalls (Fortigate, Palo Alto, Cisco), Wireshark, DNS/DHCP, Route Tables, ACLs.

• Infrastructure as Code (IaC) & Scripting: CloudFormation, Bash, Python, Terraform.

• Systems Administration: Linux (Apache, MySQL, Squid, Postfix) & Windows Server, Enterprise Monitoring (Nagios, Cisco Prime, ISE). PROFESSIONAL EXPERIENCE

AMAZON WEB SERVICES (AWS) Dallas, Texas

Cloud Support Engineer II – Networking

• Architected and deployed automation tools using CloudFormation to centralize Gateway Load Balancers with third-party firewall appliances (Palo Alto, Fortigate, Cisco).

• Acted as the primary escalation point for global customers regarding VPC, Direct Connect, and Transit Gateway, ensuring sub-millisecond performance and architectural integrity.

• Authored comprehensive runbooks for troubleshooting complex network performance issues and re-architecting environments for High Availability

(HA) and Disaster Recovery.

AMAZON WEB SERVICES (AWS) Cape Town, South Africa Cloud Support Engineer I – Networking

• Collaborated with TAMs and Solutions Architects to migrate legacy on-premise workloads to AWS Cloud.

• Served as a Subject Matter Expert (SME) for Direct Connect and VPC, providing design best practices for complex hybrid-cloud connectivity.

• Produced internal Knowledge Base (KB) articles and solutions that standardized troubleshooting procedures for global support teams. UNIVERSITY OF CAPE TOWN Cape Town, South Africa

Technical Specialist

• Designed and managed the university's core network infrastructure, supporting thousands of users across campus.

• Implemented the institution’s first IPsec VPN using SPA for CAT 6500, significantly enhancing remote security capabilities.

• Administered a high-availability firewall environment (Fortigate/Palo Alto) and managed identity services using Cisco ISE and ACS. OMNIHOLDINGS Johannesburg, South Africa

Linux Administrator

• Optimized the enterprise OS environment for both Linux and Windows systems, focusing on mail server security (Spamassassin, Razor).

• Implemented and deployed Asterisk PBX using FreePBX, reducing telecommunication costs significantly.

BEVERLEY BUILDING SOCIETY Harare, Zimbabwe

Network Manager / Network Technician

• Managed the 24/7 network operations for Zimbabwe's second-largest mortgage lender, overseeing LAN/WAN, ATMs, and POS systems.

• Led the transition from EOL Exchange servers to a custom-built Linux mail solution (Qmail/SquirrelMail), accelerating incident response times.

• Modernized enterprise security by implementing content filtering

(Dansguardian/Squid) and secure LDAP-based printing. CERTIFICATIONS

• AWS Certified Solutions Architect – Professional (2024)

• AWS Certified Advanced Networking – Specialty (2023)

• AWS Subject Matter Expert (SME) – VPC (2024)

• AWS Certified Solutions Architect – Associate (2024)

• Cisco Certified Network Professional (CCNP)

• Cisco Certified Network Associate (CCNA)

• Fortinet Certified Network Security Professional (FCNSP)

• ITIL Foundation Certified

EDUCATION

University of Zimbabwe Harare, Zimbabwe

Bachelor of Technology – Electrical Engineering

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