Senior Linux Engineer with Cloud & Security Expertise

Ekata Supare

******.*****@*****.***

Professional Summary

Linux Engineer with 10+ years of experience in system administration, performance optimization, and enterprise-level support. Skilled in Linux server management, virtualization, cloud platforms, and security patching, with proven expertise in incident management, customer support, and cross-team coordination. Adept at troubleshooting complex infrastructure issues, optimizing system performance, and ensuring stability in high-availability environments.

Core Skills

Operating Systems: Linux (Ubuntu, CentOS, RedHat), Windows Server

Cloud & Virtualization: AWS, VMware, Rackspace Cloud

System Administration: Kernel/Server Patching, Performance Tuning, User & Access Management

Tools: BMC Remedy, ServiceNow, Fabric Ticketing, AOTS, Duo Portal

Support & Incident Management: L1/L2/L3 Escalations, Critical Issue Handling, SLA Management

Networking & Security: VPN, Citrix, RSA Access, SSL Certificates, WAF, Encryption Agents

Collaboration: Cross-functional team leadership, Customer Support (Phone, Chat, Email) Professional Experience

Rackspace Technology Sept 2020 – Nov 2024

Linux Support Engineer – I (Oct 2023 – Nov 2024)

Managed client requests including VM setup, password and filesystem permission management.

Performed kernel patching and server upgrades to address vulnerabilities.

Troubleshot Linux servers (LVM partitions, kernel issues, disk upgrades).

Supported backup and security tools (R1Soft, Rubrik, WAF, Encryption Agent). Operating System Administrator – Linux (Nov 2021 – Oct 2023)

Administered Linux environments: user management, permission handling, filesystem growth (LVM).

Configured SSL certificates on Apache, Nginx, and Plesk servers.

Maintained DNS records, zone transfers, and HTTP changes.

Collaborated with cross-functional teams to ensure uptime and performance. Support Technician (Sept 2020 – Nov 2021)

Provided 24/7 production and non-production support across multiple OS environments.

Created and managed VMs on Rackspace Cloud per client requirements.

Performed system patching, updates, and account management.

Ensured SLA adherence through live chat, email, and phone support. IBM India Pvt. Ltd. Aug 2014 – Sept 2020

Service Delivery Specialist – Walmart (May 2016 – Sept 2020)

Monitored system health (CPU, memory, disk usage) to ensure performance stability.

Led and coordinated a support team of 6–10 representatives.

Provided on-call and L1 support for store engineers and associates.

Troubleshot server connectivity, printer installations, and software access issues.

Handled incident management calls, escalating to L2/L3 engineers as needed.

Ensured communication with upper management on critical issue updates. Technical Support Associate – Hartford, SunTrust, AT&T (Aug 2014 – May 2016)

Delivered customer support via chat, phone, and email within SLA guidelines.

Resolved critical P1 issues to prevent production downtime.

Supported Microsoft Outlook, VPN, Citrix, RSA Access, and application issues.

Installed and updated client software on Windows workstations.

Utilized BMC Remedy, ServiceNow, and AOTS for ticket management. Education

Bachelor of Engineering (B.E.) – Electronics & Telecommunication Languages

English (Fluent)

Hindi (Fluent)

Marathi (Fluent)

Korean (Beginner)

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