Admissions & Patient Access Specialist Pro (24+ yrs)
Resume:
MICHELLE STEVENSON
Admissions Specialist Patient Access Representative Healthcare Intake Coordinator
Melissa, TX 75454
708-***-**** ️ *********@******.***
PROFESSIONAL SUMMARY
Experienced Admissions Specialist with 24+ years in patient access, hospital admissions, and front-end revenue cycle operations. Expertise in patient registration, insurance verification, precertification, and coordinating admissions in fast-paced healthcare environments. Proven ability to ensure accurate intake, improve patient flow, and deliver exceptional patient service while maintaining strict HIPAA compliance.
CORE COMPETENCIES
PROFESSIONAL EXPERIENCE
Bed Placement / Admission Coordination
Insurance Verification
Precertification & Authorizations
Financial Clearance
Patient Demographics & Documentation
EMR/EHR Systems- Epic/Cerner
HIPAA Compliance
Patient Admissions
Registration and Intake
Eversana Life Sciences – Pharmacy PSC
Pharmacy Specialist Coordinator June 2025 – Present
Pharmacy Specialist Coordinator who optimizes specialty pharmacy operations and patient access through process improvements and compliance driven workflows. Streamline case submissions to cut shipment delays by 30% and strengthened documentation to reduce billing discrepancies by 15% with expertise in insurance verification, patient outreach Actics/Cerner systems, and HIPPA Compliance
Baylor Scott & White Surgicare – USPI Plano, TX
Insurance Verification Specialist II July 2024 – March 2025
Verified insurance eligibility and benefits for colonoscopy procedures.
Managed high-volume inbound and outbound payers and provider calls.
Obtained prior authorizations and referrals through coordination with PCP offices.
Calculated patient financial responsibility, deductibles, coinsurance, and co-pays.
Utilized electronic payer portals and verification to ensure accuracy and compliance.
Baylor Scott & White- Dermatology
Patient Services Specialist II September 2023 – September 2024
Delivered high-quality patient service while managing multi-line phone systems.
Scheduled appointments in Cerner based on provider availability and clinical guidelines.
Registered patients verified demographics and insurance, and prepared correspondence.
Completed check-in/check-out workflows and scheduled post-procedure follow-ups.
Maintained strict HIPAA compliance and confidentiality standards.
Retailed skin products to help treatments of the skin, facial toners, sun screen, facial moisturizers and Acne products.
Baylor Scott & White Craig Ranch-Primary Care II
Patient Service Specialist II September 2021 – September 2023
Supported office operations including scheduling, registration, check in and out patients and collect fees and verified insurance benefits.
Coordinated documentation requirements with clinical teams.
Verified benefit coverage using payer portals and direct insurer communication.
Collected copay and patient responsibility at time of service
Supported urgent care operations while adhering to organizational standards and policies.
Supported patient admissions and intake workflows, ensuring accurate registration and insurance verification prior to services
Advanced OB-GYN Associates Texas
Insurance Verification Specialist June 2020 – July 2021
Verified insurance eligibility, copays, benefits, and authorizations for OB-GYN services.
Coordinated maternity and specialty OB authorizations, precertification and payer requirements.
Communicated insurance coverage and financial responsibility clearly to patients.
Compassus Hospice Dallas, TX
Business Office Coordinator January 2020 – May 2020
Supported hospice business office operations and administrative workflows.
Managed nursing documentation, medical supply orders, and clerical processes.
Ensured billing accuracy and compliance through detailed record review.
Medical City Center Surgery Center Texas
Medical Records Coordinator March 2019 – January 2020
Maintained secure, accurate medical records across paper and electronic systems.
Processed authorization requests from law firms and medical providers.
Ensured documentation integrity and regulatory compliance.
Quest Care Medical Clinic McKinney, TX
Physician Office Representative April 2018 -March 2019
Completion of referrals, precertification and authorizations and admittance to hospital
Scheduled appointments, verified insurance, authorizations and coordinated referrals.
Collected copayments and supported accurate financial reporting.
Assisted billing staff with claims and coding support.
University of Chicago Hospitals Chicago, IL
EMS Coordinator /Comer Children’s ER/ Patient Access Specialist August 2003 – April 2018
Coordinated patient admissions, discharges, and transfers in a high-volume emergency department
Completed patient registration, intake, and demographic verification
Obtained insurance verification, precertification, and authorizations prior to admission
Communicated with clinical staff to ensure accurate and timely bed placement and patient flow
Maintained accurate patient records in compliance with HIPAA and regulatory standards
Delivered exceptional service to patients and families during high-stress situations
EDUCATION
Associate of Applied Science – Healthcare Management
University of Phoenix Phoenix, AZ June 2011
CERTIFICATIONS
Pharmacy Technician License – Missouri Board of Pharmacy
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