Customer Service & Data Entry Specialist

Ms. LATOYA FINCH *******.***@*****.***

Paramount Staffing November 2025- current

Remote- Inbound Agent

Answering Agent for more than 30 different companies; dispatch services for parking enforcement; update accounts; answer general questions regarding memberships; submit Customer Complaint Forms; offer technical support thru scripted paths Steadfast Employment October 2024- May 2025

Outbound Call Agent

Call customers to offer complimentary deals on meals, lodging and gaming points; Update members’ account; Answer general questions; offer upbeat, friendly & knowledgeable customer service

SouthGroup Insurance and Financial Services Nov 2023- Aug 2024 Remote Direct Bill Associate

Process and record all Direct Bill Income Commissions from company statements; Reconcile statements by verifying deposit amounts and comparing them to reported balances; Maintaining Excel spreadsheets to ensure proper tracking of outstanding Balances; Verify Carrier accounts and Producer Codes; Access online portals, contact employers via phone and/or email to obtain Commission Statements Young Williams PLLC September 2021- November 2023

Remote Child Support Specialist; Assess cases in accordance with state and federal policies and regulations; Conduct interviews with custodial and non-custodial parents; Monitor cases for delinquencies and modifications; Complete necessary analysis to ensure child support payments are disbursed in accordance with state, federal and contractual requirements; Maintain confidentiality and security of information 22nd Century Technologies

Data Entry Clerk February 2020- August 2021

Protect personal identifying information and sensitive financial information; Review W-2, 1099 and other tax & earnings forms to ensure accuracy; Data Entry; Forward requests for additional information; Report wage and calculation errors to The Review Dept Conduent, LLC

Customer Care Specialist August 2019- October 2019 Protected members personal health information; Answered general questions for seniors & people with disabilities; Researched members healthcare eligibility; Provided primary care physician contact information; Researched medications and possible generic alternatives

Assisting Angels LLC

Remote Staffing Coordinator January 2019- August 2019 Maintained the Client Schedule & Caregiver Schedule using Dropbox; Completed & Submitted payroll details; Ensured adequate at-home health care plus daily living activities for up to 35 clients by matching elderly, special needs & disabled clients with Caregivers specific to their needs; Coordinate Care Plans with family members and loved Ones; Communicate personnel changes within the home

CSL Plasma

Medical Reception Technician May 2018- November 2018 Protected donors’ personal health information; Performed daily calibrations on all required equipment; Conducted vitals screenings, recording blood pressure, pulse, temperature, weight, etc; Performed finger pricks to obtain blood sample; Safely and proficiently tested blood samples to determine hematocrit and protein levels; Accurately utilized a Safepette and Refractometer

MS Dept of Employment Security Jan 2007- Feb 2017

Lead Interviewer/Acting Supervisor

Trained & submitted payroll for temporary employees; Developed & implemented Call Center policies & procedures; Composed the Standard of Operation for several key Processes; Prepared & submitted wage reports to determine eligibility; Completed monetary and non-monetary investigative reports; Effectively delegated work to others; Directly supervised the work of several other employees Education: LHS August 1995 – June 1999 Diploma

Skills and Qualifications: Type 72wpm- Excellent in 10-Key - Proficient in Microsoft Office Suite - Very familiar with Applied Epic, Dropbox, WebXtender, CICS, Access MS, Q-Key, Softphone and CRM call monitoring system- Adhere to HIPAA requirements for securing personal information -Experience in Healthcare Eligibility Dispatcher - Outstanding verbal and written communication skills - Highly organized and decisive; able to prioritize effectively to complete multiple tasks timely

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