Administrative & Operations Specialist resume

Tara Hill

Meriden, CT *****

Professional Summary

Detail-oriented Administrative and Operations Professional with several years of experience providing administrative support, records management, and office coordination within education, government, nonprofit, and university environments. Proven ability to manage documentation, maintain accurate records, coordinate schedules, and support leadership with daily operations. Experienced in data entry, document control, event coordination, and client communication, with strong proficiency in Microsoft Office, Workday, Salesforce, and administrative systems. Holds a Master of Science in Forensic Psychology and a Bachelor of Science in Criminal Justice, bringing strong analytical, organizational, and problem-solving skills to fast-paced administrative environments.

Core Skills

Administrative & Executive Support

Records & Document Management

Data Entry & Data Accuracy

Calendar & Schedule Coordination

Office Operations & Clerical Support

Customer Service & Client Communication

Event & Meeting Coordination

Purchase Orders, Invoices & Expense Tracking

Filing Systems & Records Maintenance

Compliance & Confidential Data Handling

Cross-Functional Team Collaboration

Process Improvement & Problem Solving

Systems & Tools

Microsoft Office (Word, Excel, Outlook, PowerPoint)

Workday

Salesforce

Oracle

Banner System

Document Management Systems

Data Reporting & Spreadsheets

Education

Forensic Psychology (Master of Science)

May 2020

Liberty University Online-Lynchburg, VA

Criminal Justice (Bachelor of Science)

May 2016

Albertus Magnus College-New Haven, CT

Liberal Arts (Associate of Arts)

May 2006

Gateway Community College-New Haven, CT

Work Experience

Substitute Teacher/Paraprofessional (Part-time)

City of Meriden- Dept. of Board of Education-Meriden, CT

October 2024 to Present

The building substitute teacher performing duties as a permanent teacher filling in where needed.

Helping students to gather educational experience to succeed.

Administrative Assistant

Eagle Environmental Consulting, LLC-Bristol, CT

May 2025 to November 2025

Provide general office support for the environmental consulting staff.

Data and document management: Assist with organizing project files, data entry, and document preparation.

Software proficiency: Be proficient in using Microsoft Office Suite (Word, Excel, Outlook).

Communication: Handle incoming and outgoing correspondence and communicate with clients or other staff as needed.

Records Clerk

City of New Haven Police Department-New Haven, CT

August 2024 to October 2024

Initiates and maintains proper files on all arrested persons using standard department recording methods.

Performs warrant checks via manual and automated systems.

Enter information into in-house and state computer systems relative to arrested and wanted persons in accordance with standard procedure.

Handles requests from people seeking information held within the Records Unit in accordance with law and regulations.

Uses standard office equipment to include microfilming machines, copier, facsimile, typewriter, and computer terminal.

Files, maintains and retrieves information from department information system.

Uses department radio communication system.

Reviews incoming Case Incident Reports filed by field personnel before entry into department information system.

Records of dispositions on court cases.

Performs related work as required.

Church Office Manager

Varick AME Zion Church-New Haven, CT

July 2021 to July 2024

The Church Office Manager is responsible for preparing weekly worship presentations, and emergency food bags, contacting contractors when needed, rental collection, assisting the pastor and director of operations daily coordinating the general direction of weekday operations of the church office, and supervising volunteers, contracted workers and personnel as prioritized by the Pastor.

Understanding the operation of and overseeing the maintenance of office and computer equipment staying abreast of the latest computer technology which might benefit the church. answering the church phone and greeting visitors to the church as necessary.

The Church Office Manager is responsible for arranging for and supervising day-to-day cleaning and maintenance operations of the church.

Working with staff and organizations in coordinating the assignment of classrooms and church facilities for meetings and activities.

Maintaining an inventory of church property and equipment.

The Church Office Manager is responsible for performing other duties as required by the Pastor, Trustees, and

Director of Operations

Warming Center Attendant

Varick Memorial AME Zion Church Warming Center-New Haven, CT

November 2022 to September 2023

Performing intake and outbound duties for attendees.

Feeding, and clothing those who desire shelter.

Guiding those in need of the appropriate resources such as housing, food, health, etc.

Monitoring those who attend the warming center.

Fulfillment Associate

Amazon Fulfillment Center-North Haven, CT

September 2019 to July 2020

Placing packages in pods for availability to fulfill customer orders.

Performing product solutions., Assesses personality traits that result in high-quality customer service.

Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.

Gathered and organized merchandise for distribution into appropriate envelopes, boxes, or pallets.

Accepted, processed, and filled orders quickly and accurately.

Adhered closely to safety procedures in daily operations and reported hazards or accidents to management.

Used pallet jacks and hand trucks to move items throughout the facility.

Read orders to obtain item numbers and locate merchandise in bins or on shelves.

Operated warehouse equipment with caution and according to manufacturer instructions to reduce the risk of accidents and malfunctions.

Admin Support to Exec Director

University of New Haven-West Haven, CT

January 2018 to September 2018

Fulfillment atmosphere, determining needs and referral.

Responsible for keeping metrics of student services.

Provides central communication.

Responsible for coordinating schedules, room reservations, and appointments.

Assisting with special event planning, ESP. Logistical support.

Responsible for completing purchase orders, invoices, expense reports, etc., and maintaining office supplies.

Responsible for assisting with data entry into ISSM (system tracks International Students' personal information).

Responsible for helping organize and implement events for the university.

Corresponding with vendors such as Sodexo, Taylor Rentals, etc.

Creating newsletters and E-blast emails using PowerPoint Interim Employment Pool, (IEP).

Recognized by management for providing exceptional customer service.

Created agendas and communication materials for team meetings.

Provided excellent service and attention to customers when face-to-face or through phone conversations.

Administrative Assistant

Yale University School of Nursing-New Haven, CT

October 2017 to January 2018

Provides administrative and clerical support to the Registrar and Admissions Office.

Verify information for verification purposes regarding recent and graduated students by use of the Banner System.

Printing/ sending verification information as well as transcripts to the register via fax or mail.

Provides phone support such as answering questions about the YSN programs as well as triaging phone calls.

Arranges the use of rooms by using EMS.

Receives and sorts of mail as well as organizes mailroom.

Meet and greet visitors of YSN.

Responsible for adding the updated CPR cards in the Banner System, Business Solutions.

Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.

Contact staff via phone and email to confirm deliveries and follow up with inquiries.

Organized and maintained filing and document management systems, coordinating archiving andpurging aligned with company document policies.

Sr. Administrative Assistant

Yale University Business Solutions Office-New Haven, CT

May 2017 to August 2017

Responsible for Raw Data Entry.

Responsible for formatting transaction entries into Oracle and Workday.

Proofreading information; field label names.

Collated data from multiple sources into one source.

Entering report schedules in Workday.

Logging into Salesforce to print case tickets.

Print and copy reports.

QA on data (comparing values or looking for blanks or bad formats).

Controlled and managed document processes by reviewing files, records, and critical information to confirm accuracy and ensure compliance with company policies and procedures.

Organized files, developed spreadsheets, faxed reports, and scanned documents.

Administrative Assistant

Yale University Diversity and Inclusion-New Haven, CT

October 2016 to April 2017

Provides administrative and clerical support to the Office of Diversity & Inclusion.

Verify information for new accounts created in the online Babysitting database.

Follow up and compile information for the Yale Childcare Directory; assist in creating a new directory.

Assist with compiling materials for the 2017 Workplace survey.

Serve as liaison for room reservations, facilities, and building operations requests.

Event database management.

Created and maintained spreadsheets and developed administrative and logistical reports.

Directed patron's communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.

Organized conference room space and materials for internal and guest meetings, took notes, and distributed meeting minutes to support executive needs.

Organized and maintained filing and document management systems, coordinating archiving and purging aligned with company document policies.

Team Leader/Library Service Assistant V

Yale University Bass Library-New Haven, CT

January 2013 to August 2016

Preparing materials for course reserves and scanning.

Training of colleagues and students.

Consulted with faculty and associates about class materials.

Troubleshooting system problems for classes v'2 and Ares system.

Researched the internet for proper materials to purchase.

Assisted with Interlibrary Loan and Borrow Direct requests.

Ordered materials for classes.

Emailed correspondence.

Hired students and approved payroll.

Delegated daily tasks to team members to optimize team productivity.

Mentored newly hired employees on computer operations and implemented training on safety procedures to prevent injuries.

Developed open and professional relationships with team members, enabling more effective issue resolution.

Interviewed, hired, and trained new students help.

Enforced adherence to company policies, answered coworkers' questions, and trained new personnel.

Contact this candidate