Executive Assistant with Multilingual Skills

Catalina Soto

Telephone Number ************ * Email address: *********@*****.***

Professional and Experienced Executive Assistant with several years of executive level management reporting to CEO’s and other top-level executives.

SKILLS

Bilingual- Spanish/English, Microsoft Word 2023, Excel, QuickBooks, Outlook, Goggle, IMIS Database and Power Church, Salesforce, Paradigm, InContact and Client services. CRM

PROFESSIONAL EXPERIENCE

Property Tax Refund Group, Chicago, Il (Remote)

Client Relations/Collections October 2022 – August 2025

Responsible for contacting clients who have overpaid on their property taxes and set up appointments to assist them with refund processing. I generate leads, schedule appointments, and send DocuSign documents via email while guiding clients over the phone. Additionally, I reach out to clients who have an outstanding balance to establish payment plans and serve as the main point of contact for any documentation or account-related inquiries. Build positive professional relationships with customers, communicate with customers through email and phone. Organize and deliver a consistent friendly experience through every interaction.

Star Point Resorts, Las Vegas, Nevada

Financial Agent February 2020 – September 2022

Managed accounts 60 days past due, assisting members with questions regarding contract payoff amounts, interest rates, and maturity dates. Handled 250+ calls per day, guiding clients through payment arrangements to bring accounts current. Prepared and sent email correspondence regarding delinquent accounts and worked with clients to establish suitable payment options.

Vitality Group, Chicago, IL (Hybrid)

Administrator September 2013- March 2019

Provided inbound telephone support to Vitality members, delivering prompt and effective assistance. Specialized in first-call resolution and managed inquiries efficiently. Submitted requests to the appropriate departments to prevent recurring issues and ensured timely resolution of escalated concerns. Maintained and continuously developed knowledge of the Vitality program, identifying areas for improvement to enhance the member experience. Analyzed current processes, identified gaps, and collaborated on creative solutions. Tracked, evaluated, and reported on process improvements. Communicated effectively with both internal and external audiences, tailoring information to the audience’s needs, anticipating questions, and presenting information clearly while understanding its impact. Coordinated with operations to report system issues, including creating tickets for technical resolution. Educated members on program features and website navigation to ensure a positive experience.

Overland Bond Investments, Chicago, IL

Collector November 2007 – November 2011

Managed a high-volume portfolio of 550 delinquent accounts, consistently maintaining accuracy while providing service to daily walk-in clients. Negotiated and structured sustainable payment arrangements to secure revenue and assist clients in debt recovery. Executed legal and administrative filings, including Notices of Intent and Wage Assignments, ensuring full regulatory compliance. Facilitated account closures by calculating and releasing payoff information to customers and automotive dealerships. Coordinated repossession logistics, managing all necessary documentation for voluntary surrenders, field visits, and involuntary recoveries. Liaised with insurance providers to resolve total loss claims and expedite account settlements. Responsible for processing diverse payment types including credit cards and checks, while overseeing the distribution of critical past-due notifications.

New Way Ministries, Chicago IL

Administrative Assistant April 2002 -November 2007

Provided high-level administrative support to the CEO and site-specific Executive Directors, streamlining daily operations and communications. Managed over 400 confidential student and church records, ensuring 100% accuracy and strict data privacy compliance. Administered church offering documentation and generated comprehensive year-end statements for all participating members. Directed financial operations for a $1 million budget, overseeing accounts payable/receivable, payroll, bank deposits, and monthly reconciliations. I facilitated state-level compliance by preparing and submitting monthly expense reimbursement reports to the State Board of Education. Coordinated executive logistics, including complex appointment scheduling, travel arrangements, and lodging accommodations. Optimized office resources by managing the procurement of all necessary supplies and equipment.

References Available Upon Request

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