Customer-Focused Operations & Support Specialist

Tiffany Miller

**** *** **** ******* ***** Pfafftown, NC 336-***-****) *********@*****.***

Professional Summary

Customer-focused professional with experience in high-volume call center environments, operations management, and administrative support. Strong background in troubleshooting, customer communication, and managing multiple systems to resolve issues efficiently. Professional Experience

Inbound Customer Support Agent

Cognizant – Pepsi Equipment Services 2024 – Present

- Handle high-volume inbound calls assisting customers with equipment and service-related issues

- Troubleshoot problems over the phone and guide customers through basic repairs

- Create and manage service orders in systems like CETS

- Coordinate with internal teams to resolve customer issues Business Office Manager

Salem Terrace Assisted Living 2021 – 2024

- Managed billing, collections, and office operations

- Oversaw scheduling and administrative workflows

- Maintained CRM and handled accounts payable/receivable Transportation Manager

Salem Terrace Assisted Living 2021 – 2023

- Coordinated driver schedules and daily operations

- Ensured compliance and resolved scheduling issues Collections Specialist

Bank of America 2014 – 2017

- Handled high-volume inbound/outbound calls

- Negotiated payments and resolved account issues

Skills

Customer Service, Troubleshooting, CETS, Scheduling, Communication Education

High School Diploma – North Forsyth High School

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