Accounting Associate

Penny Hayes

262-***-**** ️ *************@*****.***

Professional Summary

Results-driven Accounting and Administrative Professional with 15+ years of experience in Accounts Receivable, Accounts Payable, Credit & Collections, Billing, and Customer Service. Proven ability to manage high-volume portfolios, resolve complex account issues, and build strong relationships with internal teams and external clients. Recognized for strategic collections performance, including recovering $2M in outstanding receivables within one month. Highly adaptable to ERP systems and fast-paced financial environments.

Core Skills

Accounts Receivable (AR) • Accounts Payable (AP) • Credit & Collections • Billing & Invoicing

Aging Reports & Portfolio Management • Chargebacks & Dispute Resolution

ERP Systems & Financial Platforms • ACH / Debit / Credit Payment Processing

Microsoft Excel (Pivot Tables, VLOOKUP, XLOOKUP) • Data Reporting

Customer Account Management • Administrative Support • Contract & PO Billing

Zoom • Microsoft Teams • Outlook Scheduling • Cross-Department Collaboration

Professional Experience

Accounting / AR / AP Specialist (Contract)

Independent Consulting & Corporate Contract Roles 2018 – Present

Contracted with major organizations including Mammoet, Regal Rexnord, Johnson Controls, Froedtert Health, Broan Nutone, and KHS to support accounting and finance teams.

Managed high-volume AR/AP processing, billing, and account reconciliation

Investigated chargebacks, disputes, and payment discrepancies

Executed structured B2B and B2C collections strategies

Generated invoices from POs, contracts, freight, and service billing

Processed ACH, debit, and credit payments for Fortune 500 clients

Maintained detailed collections follow-ups and account documentation

Collaborated with sales, shared services, and leadership teams

Recovered $2M in receivables in under one month through targeted collections strategy

Billing Specialist / Office Administrator

Property & Facility Services (Roger’s Lawn Service) 2013 – 2018

Managed daily administrative operations and office coordination

Scheduled service requests and processed work orders

Created invoices and maintained billing records

Managed accounts receivable and customer account updates

Collections Specialist / RMO Specialist Advocate

Kohl’s Corporate CSOC 2011 – 2016

Managed high-volume customer accounts and payment arrangements

Processed payments, cancellations, and account adjustments

Utilized PeopleSoft, First Data, Verint, and other financial platforms

Resolved escalated customer issues and disputes

Contributed operational improvement ideas for department performance

Additional Experience

Collections / Accounts Receivable Specialist – WM Recycle America

Licensed Collections Specialist – Van Ru Credit Corporation

Call-Taker / Dispatcher – American United Taxicab Services

Mail Clerk / Mail Handler – United States Postal Service

Education

Milwaukee Area Technical College (MATC) – GED

Liberty University – Completed 2 Years of College Coursework

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