Detail-Oriented Data Entry & Customer Service Professional
Resume:
Patricia Contreras
Downey, CA *****
********************@*****.***
Professional Summary
PROFESSIONAL SUMMARY
Detail-oriented Data Entry and Customer Service professional with 10+ years of experience supporting administrative, laboratory, and client-facing operations. Proven ability to manage high-volume data with accuracy, resolve customer concerns, and maintain organized records in fast-paced environments. Skilled in remote communication, order processing, and database management. Reliable, adaptable, and committed to delivering excellent customer experiences. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Independent Contractor/Personal Shopper
Instacart-Los Angeles County, CA
September 2019 to Present
Delivered exceptional customer service by ensuring accurate orders and timely deliveries
• Resolved customer concerns and substitutions promptly
• Built customer trust through reliability and professionalism.
• Manage multiple orders while maintaining high customer satisfaction
• Handle payments and maintain delivery records using mobile app tools. Materials Processor Technician 1
Northrop Grumman Corporation-Redondo Beach, CA
August 2022 to April 2024
• Performance of various analytical techniques in support of Contamination testing
• Cleaning and maintenance of contamination analysis equipment, consumables, and other test aids
• Support to materials testing efforts as well as the development of new analysis techniques and/or cleaning procedures
• Support to Functional and Program Cleanrooms/Labs through contamination control monitoring/ analysis
• Area Management responsibilities to ensure that the labs are up to date with certifications, audits, and trainings.
• Logistical support to the labs by maintaining inventory of consumables, solvents, and other support equipment
• Run chemical instruments, including Soxhlet Extraction, image analysis using Clemex, Ellipsometer, Estek and McBain.
• Administrative support to functional homeroom by assisting with training responsibilities
• Interdisciplinary activities such as working with cyber security to ensure functionality and compliance of computer information systems with corporate security requirements.
• Manage day to day lab management activities: purchasing, stock reports Lab Technician 1-Wet Chemistry Lab Department
Actalent/Eurofins Calscience-Tustin, CA
November 2021 to June 2022
• Responsible for TSS, TDS, Moisture (Soil) Testing
• Retrieve samples from Sample Control for analysis
• Work in a Cleanroom environment and follow contamination control discipline Perform samples preparation including but not limited to aliquot samples, spike and trace samples, prepare concentrations, separation, sonication, liquid rack set up
• Resolve discrepancies and anomalies to ensure samples are properly labeled
• Prepare general lab paperwork such as recording analysis results, tracking samples, bench sheets, and lab logbooks
• Wash lab glassware to prepare for next day's samples, stock lab supplies.
• Perform routine lab maintenance duties (sample preparation, readying the instrumentation)
• Samples include soil, moisture, water, drinking water, and storm water
• Calibrate Balance weight machine and other equipment as necessary
• Maintain safe, clean and orderly workstation
• Extractions/Sample Control
Lab Administrative Assistant
Jarrow Industries-Santa Fe Springs, CA
April 2019 to May 2020
• Log in samples in logbook and Lab ETA for blends, raw materials, bulks, and finished goods
• Maintains ETA spreadsheet up to date
• Create report templates for the samples logged in
• Release samples to Micro and Chemistry laboratories and split samples into separate bags for chemists for various analyses
• Prepare and send samples out to third-party labs as necessary
• Print results from third-party labs and update templates accordingly
• Create Purchase Request to Purchasing Department for approval and obtain Purchase Order number and make copies
• Create sales order for all customer requests and notify customers. Release customer reports, make copies and generate invoices promptly
• Reconcile and close out POs used for sending samples to third-party labs for testing
• Order lab supplies upon request from Micro and Chemistry labs, create POs, keep track of shipped items, assist in returns, etc.
• Update ETA spreadsheet accordingly and keep Quality Assurance updated regarding due dates, deadlines, etc.
Data Entry Processor
Raymond Handling Solutions-Santa Fe Springs, CA
June 2018 to February 2019
• Reopen work orders and bill, using SAP/EBS software
• Perform accurate data entry into the system
• Type company correspondence, work on special projects as needed Shipping Clerk
R&S Processing Company, Inc-Paramount, CA
January 2015 to June 2018
• Creating shipping documents such as invoices and purchase orders using SBT software
• Responsible for bill of lading, distributing merchandise to the correct departments
• Schedule pick-ups with freights and UPS and FEDEX to ensure that each package has the proper postage
• Open/sort and send outgoing mail
• Deposit checks/balance, scan checks into company software
• Answer phones (7 lines) and greet customers
• Inventory at the end of every month and make sure invoices were billed File Clerk/Receptionist
Taylor Freezers of California Commerce-CA
December 2010 to February 2014
• Provide customer service and reception coverage operate telephone switchboard
• Create folders for accounts filing of account folders and invoices in both, alphabetical and numerical order
• Open, sort, time stamp, route and register incoming/outgoing mail General Office-Data Entry/Typist Certification Clerk Atlas Testing-Commerce, CA
September 2003 to July 2008
• Certification packages including typing gathering of data and construction of deliverable cert packages in a fast-paced office
• Answering phones, processing jobs, filing, and faxing emailing reports using Microsoft Word 10 key as well as other general office duties
Material Processors Tech
Education
High school diploma
Bell Gardens High School
Skills
• Microsoft Office
• Customer support
• Excel data analysis
• Organizational skills
• Customer service
• English
• SAP
• Strong Interpersonal & Communication skills
• Microsoft Excel
• Windows
• Basic math
• Microsoft Access
• Data sorting
• Research laboratory experience
• Typing
• Outbound calling
• GPS
• Leadership
• Correspondence management
• Sample Preparation
• Office experience
• Problem-solving
• Phone communication
• Research
• Teamwork
• Front desk
• Word processing
• Microsoft Powerpoint
• Cleanrooms
• Pivot tables
• Quality assurance
• Administrative experience
• Clerical experience
• Contamination control
• Communication skills
• Confined space entry safety procedures
• Writing skills
• Data filtering
• Data entry
• Laboratory experience
• Analytical thinking
• Laboratory Management
• Order entry
• Computer operation
• Data management
• Data analysis skills
• Time management
• POS
• Microsoft Outlook
• Mobile devices
• Computer skills
• Microsoft Word
• Attention to detail
• Data entry in Excel
• Packaging
• Appointment scheduling
• Calendar management
• Chemical handling safety procedures
• Laboratory experiments
• Computer literacy
• Multitasking
• Analysis skills
• Data verification
• Filing
Certifications and Licenses
Driver's License
NDT Level II
NDT Certification
CDL
Hazardous Waste Operations & Emergency Response Training
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