Compassionate Support Worker with Crisis Experience

Chima Iwu

Edmonton, AB T*P *E* 587-***-**** *********@*****.***

PROFESSIONAL

SUMMARY

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth

WORK HISTORY

EMERGENCY RESPONSE

Hope Mission Edmonton, AB

04/2023 to CURRENT

•Initiated emergency response measures when necessary, demonstrating quick thinking under pressure situations.

•Streamlined emergency response protocols, resulting in faster incident resolution times.

•Reduced downtime during incidents by creating efficient emergency response procedures and communication protocols.

•Enhanced emergency response efficiency by accurately prioritizing and dispatching calls for service.

INTAKE COORDINATOR

Hope Mission Edmonton

01/2023 to CURRENT

•Offered crisis intervention techniques when needed.

•Assisted in developing policies and procedures related to intake processes.

•Communicated effectively with supervisors regarding current caseloads and resource availability.

•Answered phone calls to provide assistance, information and medical personnel access.

•Delegated work to staff, setting priorities and goals.

•Coordinated with other supervisors, combining group efforts to achieve goals.

CAREGIVER

Elderly Care Services Toronto

05/2022 to 05/2023

•Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.

•Administered prescribed medications on a timely basis following care plan instructions.

•Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.

Respected the rights of each individual client while maintaining confidentiality of all personal information.

HOME CARE AIDE

Divine home Lagos, Nigeria

06/2016 to 04/2018

•Monitored client vital signs such as pulse rate, respiration rate, temperature and blood pressure.

•Performed light housekeeping duties including changing linens, laundry, vacuuming and dusting.

•Provided personal hygiene assistance to clients, including bathing, dressing, and grooming.

EDUCATION

Bachelor of Computer Science

University of Nigeria Nsukka, Enugu, Nigeria

EDUCATION AND

TRAINING

other

SKILLS

• Police Check Certificate - 06/13/2023

•FOIP - 03/27/2023

•WHMIS

•Confined Space

•Protecting children and vulnerable adults

• HCP,BLS-CPR. AED First Aid - 03/03/2023-03/03/2025

•Non Crisis Intervention - 08/01/2024

•Fall Protection

•Security Guard certificate

CSTS 2020 Fundamentals

REFERENCES References available upon request.

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