Administrative Assistant with Event Focus

Dalia Elmekki

202-***-**** KENSINGTON, MARYLAND 20895 ********@*****.***. www.linkedin.com/in/dalia-elmekki

Administrative Assistant/Clerk

Detail-oriented Administrative Assistant with extensive experience in administrative support, customer service, and event planning. Successfully coordinated over 200+ events, improving efficiency and attendee satisfaction by 30%. Skilled in multitasking, handling confidential information, and communicating effectively across all levels of an organization.

PROFESSIONAL SKILLS

Scheduling and calendar management

Data entry and database management (CRM systems)

Managing multiple assignments efficiently

Handling sensitive and confidential information

Professional correspondence (email, phone, and in-person)

Establishing positive relationships with colleagues, clients, and vendors

Conflict resolution and problem-solving

Organizing logistics for large-scale events

Coordinating with vendors, speakers, and attendees

Managing registration and guest accommodations

Providing on-site support and troubleshooting issues

Strong written and verbal communication

Technical Proficiency

Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)

Virtual collaboration tools (Zoom, Microsoft Teams)

Typing speed: 40 WPM

WORK EXPERIENCE

Swissport International – Sterling, VA

Passenger Service Agent Dec 2025 – Present

• Inspect and verify passenger travel documentation to ensure security and compliance with airline and federal regulations.

• Issue boarding passes, rebook flights, and assist passengers affected by delays, cancellations, or schedule interruptions.

• Manage passenger baggage processing, including checking bags, handling special items, and calculating applicable fees.

• Provide arrival and check-in assistance, including support for unaccompanied minors (UMs), VIP travelers, and passengers requiring wheelchair assistance.

• Direct passengers through Customs, Immigration, and Quarantine procedures, ensuring smooth flow and compliance.

• Make public address announcements for boarding, flight changes, and general airport communication.

• Coordinate with Ramp Service Agents to ensure timely loading and delivery of wheelchairs, strollers, and gate-checked baggage.

• Adhere to federal, state, municipal, airport authority, and carrier security regulations, as well as Swissport policies and SOPs.

• Operate jetways, computer systems, and airline-specific reservation/ticketing software.

• Prepare and maintain required documentation and reports.

• Perform additional duties as assigned to support airport operations.

The National Institutes of Health Bethesda MD 03/2020 -10/2025

Extramural Support Assistant (ESA)

Assisted in the administration of 200+ grant applications annually, ensuring compliance with federal regulations and internal policies.

Served as the primary point of contact for grant-related inquiries, reducing response times by 30% through efficient communication and process optimization.

Maintained and updated local databases, improving data accuracy and retrieval efficiency by 25%.

Coordinated and streamlined document processing, reducing administrative backlog by 20% and improving workflow efficiency.

Managed email, telephone, and written correspondence, ensuring timely responses and accurate dissemination of information.

Metropolitan Management, Washington, DC 06/2015-12/2019

Event planner

Coordinated logistics for over 50 major events with up to 200+ attendees, including conferences, corporate meetings, and social gatherings.

Successfully organized a national conference with 300+ attendees, overseeing registration, accommodations, and on-site support, resulting in a 95% attendee satisfaction rate.

Managed vendor relations and speaker coordination, ensuring that all event schedules were adhered to and resources were available, contributing to smooth event execution.

Delivered exceptional customer service by resolving attendee inquiries and troubleshooting issues promptly, reducing customer complaints by 15%.

Led the setup and breakdown of event spaces, ensuring seamless transitions and timely execution of all event components.

White Flint Children’s House, Rockville, MD. 12/2014-06/2015

Preschool Teacher

Assisted in implementing the Montessori method, focusing on self-directed learning and individualized instruction to promote independence and critical thinking in young children.

Led Montessori-based activities, such as practical life skills exercises, sensorial exploration, and language development, fostering hands-on learning and engagement.

Collaborated with lead teachers to assess children’s developmental milestones and tailor lesson plans to support each child’s learning pace and style.

EDUCATION

University of Maryland Eastern Shore, Rockville, Maryland

Bachelor of Arts, Hospitality & Tourism 2008

Montgomery College, Rockville, Maryland

Early Childhood Education Certification (90 hours) 2017

Contact this candidate