Supervisor

AMRITA UPRETI

PROFESSIONAL SUMMARY

Offering strong leadership and communication skills coupled with keen ability to manage and motivate teams. Knowledgeable about customer service principles and conflict resolution with focus on achieving goals and improving processes. Ready to use and develop problem-solving, team management, and organisational skills in

[Desired Position] role.

SKILLS

• Staff leadership

• Service scheduling

• Complaint handling

• Performance reviewing

• Performance metrics analysis

• Time efficiency

WORK HISTORY

July 2015 - March 2026

Carrefour - Majid Al Futtaim Hypermarket LLC - Service Supervisor, Ras al kheimah, United arab emirates

Oversee front-end operations to ensure seamless checkout processes and high customer satisfaction.

Lead and mentor a team of cashiers and trolley assistants, managing shift schedules and performance evaluations.

Resolve complex customer complaints and inquiries with a focus on brand loyalty and quick resolution.

Monitor queue management and deploy staff dynamically to maintain service speed during peak hours.

Conduct daily briefings on sales targets, promotions, and MyCLUB loyalty program KPIs.

Main Safe Officer [Start Date] – [End Date]

Managed the hypermarket's high-volume financial transactions and vault operations. Reconciled daily sales across all POS terminals, ensuring 100% accuracy in cash, credit, and digital vouchers.

Prepared bank deposits and coordinated with secure cash-in-transit (CIT) services. Maintained strict adherence to Majid Al Futtaim's financial audit protocols and loss prevention standards.

Investigated and resolved float discrepancies and transactional errors. ***********@*****.***

+971-**-***-****

Ras al kheimah, United Arab

Emirates

08-11-1992

EDUCATION

Certificate of Higher Education,

Commerce

Gandhi adarsha higher

secondary., Kadhaghari,

Nepal

January 2012

LANGUAGES

English B1

Intermediate

Hindi B2

Upper intermediate

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