Client Experience & Operations Specialist

Nicole Buffinet

228-***-**** • *********@*****.*** • Bay St. Louis, MS

https://www.linkedin.com/in/nicolebuffinet

Summary

High-performance Client Experience professional with over 8 years of experience in high-touch customer support and operational leadership. Expert in leveraging SaaS platforms and Salesforce to deliver exceptional legal services support and advocacy. Proven track record in telephonic support systems optimization and product improvement advocacy, ensuring efficient resolution of complex client needs through active listening and proactive problem-solving. Work Experience

Remote Customer Service Representative September 2025 – Present COLONY BRANDS, REMOTE

Lead the resolution of complex inbound inquiries by leveraging active listening to address high-priority client needs in a remote SaaS support environment.

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Optimize order processing workflows to ensure 100% accuracy and efficiency, aligning with high-performance client experience standards.

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Advocate for client-centric solutions by managing detailed account activity and translating feedback into actionable product improvement advocacy.

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Embrace a results-driven culture by maintaining high customer satisfaction scores while utilizing telephonic support systems optimization techniques.

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Independent Recruiter February 2025 – Present

RECRUITING BY NIKKI, BAY ST. LOUIS, MS

Utilize Salesforce CRM to manage a robust candidate pipeline, ensuring high-touch communication and client advocacy for sales and operational roles.

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Resolve scheduling conflicts and streamline interview coordination by maintaining continuous client-facing communication channels.

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Lead legal services support efforts by ensuring all hiring documentation meets strict compliance and federal regulatory standards.

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Administrative Assistant November 2020 – Present

BLACKJACK GRASS CUTTING AND FENCES, BAY ST. LOUIS, MS Optimize operational effectiveness across multiple projects by implementing centralized SaaS-based tracking and billing systems.

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Drive product improvement advocacy by developing and maintaining the company’s digital interface to enhance client engagement and service accessibility.

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Manage complex financial invoicing and legal services support documentation with a focus on high-touch accuracy and professional communication.

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Help Desk Technician February 2024 – July 2024

WARRIOR'S RECRUITING, BAY ST. LOUIS, MS

Resolve technical software and hardware issues through active listening and systematic troubleshooting within a SaaS support framework.

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Lead the management of support tickets, ensuring telephonic support systems optimization and rapid resolution of account access concerns.

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General Manager June 2023 – August 2023

ECONOMY INN, BAY ST. LOUIS, MS

Optimize facility management and operational efficiency by implementing new safety standards and quality control protocols.

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• Embrace a high-performance leadership style to manage staff scheduling and deliver high-touch guest services. Mail Carrier June 2021 – October 2021

UNITED STATES POSTAL SERVICE, BAY ST. LOUIS, MS

Ensure compliance with strict federal regulations while maintaining efficient delivery schedules and route optimization.

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Telemarketer February 2021 – August 2021

LIVEOPS, INC., REMOTE

Exceeded performance metrics in a high-volume call center experience, utilizing DialPad and telephonic support systems to manage client inquiries.

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Resolve account management issues and support service requests with a focus on high-touch client advocacy and active listening.

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Manager October 2010 – November 2014

CHEERS SPORTS BAR, LAROSE, LA

Lead daily operations and staff management to optimize revenue and ensure compliance with local legal and safety regulations.

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Education

Bachelor of Science (BS) – Applied Science in AI Software Engineering January 2025 – Present MAESTRO UNIVERSITY, ONLINE

Associate Degree in Business Administration & Management August 2023 – May 2024 PEARL RIVER COMMUNITY COLLEGE, BAY ST. LOUIS, MS

Additional Skills

Client Experience & Advocacy: Salesforce, SaaS Support, Customer Support, Active listening, High-touch client advocacy, Conflict Resolution

Technical & Telephonic Systems: DialPad, Telephonic support systems optimization, CRM management, Help Desk Systems, Ticketing Systems, Website Management Operations & Legal Compliance: Legal services support, Product improvement advocacy, Process Optimization, Regulatory Compliance, Project Management, Financial Tracking

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