Administrative Assistant, Credit Repair Specialist, Collection, Sales
Resume:
EDUCATION
STI ACADEMIC CENTRE
BS in Business Management
major in Operations
DANIEL PEÑAFLOR III
VIRTUAL ASSISTANT
PROFILE
Detail-oriented Administrative and Virtual Assistant with 9+ years of experience in client support, workflow coordination, and data management across BPO, financial services, and customer-facing industries. Skilled in handling sensitive information, contract review, and multi-channel communication. Adept at managing case intake, CRM systems, and cross-functional collaboration to ensure efficiency and compliance. Known for adaptability, precision, and a commitment to delivering high-quality support in fast-paced, remote environments. WORK EXPERIENCE
High Rise Financial NOV 2024 - MAR 2026
Administrative Assistant
Supported clients with legal funding, lawsuit funding, and presettlement cash advances.
Coordinated workflow and team priorities across multiple time zones.
Assisted in contract drafting and review for approved cases. Conducted screening and quality assurance of law firm and client data to ensure compliance.
Managed new case intake in Justice Bolt, 8x8, Knack, and DocuSign.
Directed applications to account managers efficiently through lead assignment.
SunPower MAR 2024 - OCT 2026
Customer Care
Managed inbound calls and chats for solar system inquiries. Resolved billing, warranty, and account issues.
Created and tracked cases in Salesforce with timely follow-up. Boosted customer satisfaction through accurate technical support.
CONTACT
****************@*****.***
San Isidro, City of Cabuyao,
Laguna, 4025, Philippines
SKILLS
Administrative Support &
Workflow Coordination
Data Management & Quality
Assurance
Contract Drafting & Review
Assistance
CRM Tools: Salesforce, Justice
Bolt, ZohoDesk, HubSpot, Knack,
Acuity, GHL
Multi-Channel Communication
(Email, Chat, Calls)
Scheduling & Task Management
Client Relationship Support
PROFESSIONAL
DEVELOPMENT
Global Diversity Network
Symposium Washington, D.C.
July 2019
HIPAA Jan 2026
Asurion JAN 2023 – FEB 2024
Claims & Sales Representative
Promoted and sold protection plans for smart home devices, consistently exceeding sales quotas.
Provided expert guidance on claims for repairs, replacements, and reimbursements.
Utilized consultative selling techniques to upsell value-added services.
iQor Philippines JAN 2022 – JAN 2023
Team of Expert
Delivered support for account-related concerns and product promotions.
Upsold services and explained value propositions clearly to customers.
Maintained high satisfaction scores while promoting loyalty offers.
PayPal Philippines JAN 2020 – OCT 2021
Chat Dispute Support Representative
Monitor and resolve PayPal disputes, inquiries, and chargebacks within strict timeframes.
Assemble comprehensive evidence packages (shipping tracking, communication logs, customer service records, policies) to submit to PayPal.
Track dispute KPIs (win/loss rates), analyze root causes of disputes, and identify trends to minimize future issues. Handle customer inquiries and interact with financial institutions to settle disputes.
Ensure all actions comply with PayPal’s policies and industry regulations.
Synchrony Global Services DEC 2018 – DEC 2019
Collections Officer
Promoted as Collections Officer, Negotiated payment arrangements and closed deals to recover overdue balances. Surpassed recovery targets through persuasive communication. Synchrony Global Services MAR 2016 – DEC 2018
Customer Service Representative
Assisted with credit card inquiries, rewards, and statements. Trained across multiple service portfolios to increase flexibility. TeleTech Sta. Rosa MAR 2016 – DEC 2018
Customer Service Representative
Delivered excellent customer service to U.S. online retail shoppers.
Supported post-purchase processes including returns and refunds.
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