Customer Service & Relationship Leader with Sales Focus

Sharisse Livingston Freeman

Newark, NJ ***** 862-***-**** ********.**********@*****.***

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

• Business Development Understanding

• Retail Sales Customer Service

• Report Transcription

• Microsoft Word

• Customer Relations

• Credit Card Payment Processing

• Microsoft Outlook

• Process Transactions

• Managing Multiple Tasks

• Spreadsheets

Customer Service Representative, 06/2016 - 07/2025 Conduent

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

•

• Answered customer telephone calls promptly to avoid on-hold wait times.

• Answered constant flow of customer calls with minimal wait times.

• Offered advice and assistance to customers, paying attention to special needs or wants.

• Responded to customer requests for products, services and company information. Personal Banker, 07/2007 - 07/2015

Investors Bank

Summary

Skills

Experience

Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.

•

• Promoted financial products by maintaining excellent service offering knowledge. Worked closely with management to strategize sales techniques to increase branch production and customer service.

•

• Balanced cash drawers and vault accounts on daily basis with zero discrepancies.

• Networked to increase client base and encourage existing clients to expand financial portfolios. Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.

•

• Created innovative financial solutions to meet customer needs and provide competitive edge.

• Conducted detailed financial reviews for business clients to sell appropriate products to fit clients needs. Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.

•

• Backed up teller team by handling needs of new and existing customers at main counter.

• Interviewed customers to obtain information needed for opening accounts. Customer Service Associate, 01/2004 - 01/2007

Walgreen's Pharmacy

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

•

• Informed customers about special promotions and provided detailed information for various products.

• Developed and actualized customer service initiatives to decrease wait times.

• Executes excellent sales floor merchandising and selling.

• Demonstrated items to customers and created customer awareness, interest and sales.

• Answered customer telephone calls promptly to avoid on-hold wait times. High School Diploma: 06/1993

Irvington High School - Irvington, NJ

Education and Training

Contact this candidate