Experienced IT Technical Support Specialist
Resume:
AMMON LIVINGSTON
***********@*****.***
Douglasville, Georgia 30135
linkedin.com/in/ammon.livingston
Accomplished IT professional with over 15 years of comprehensive experience in information technology management, specializing in security programs, policy development, and systems integration. Proven track record in leading IT operations, collaborating with groups in IT as well as other business groups, managing technical staff, and implementing technology solutions to enhance efficiency, security, and compliance. Demonstrated ability to oversee significant IT projects, including infrastructure upgrades, software migrations, and process improvements. Exceptional skills in developing and executing IT strategies that support organizational goals, with a strong focus on optimizing operations and ensuring robust security measures. Areas of Expertise:
IT Strategy & Governance: Developed corporate governance and IT policies in accordance with ITIL best practices; managed significant IT infrastructure projects, including server and cloud migrations.
Security & Compliance: Led the implementation of security applications, including endpoint security, hard drive encryption, and spam/phishing prevention tools. Created IT and end user SOPs, and ensured SOX and ISO compliance through strategic policy development.
Project Management: Oversaw major IT projects, including two-tenant merges, domain convergence, user, server, and Office backups, telecom service migration, data center colocation move, and the implementation of multifactor authentication. Set timelines, allocated resources, and communicated expectations to stakeholders to ensure project success.
Technical Support & Training: Directed and coordinated with on-site and Managed Service Provider (MSP) technical support teams, ensuring timely, customer-focused service standards and user satisfaction. Developed and implemented end-user training programs for various applications, and security. Created and maintained knowledgebase articles.
Infrastructure Management: Administered a range of local and remote network infrastructures, including LAN/WAN, TCP/IP networks, server rooms, and VOIP systems. Managed PC and server maintenance and repair, ensuring optimal performance and reliability.
Software & Applications: Extensive experience with a broad array of software and applications, including Microsoft Exchange, Office 365, Azure, Entra ID, VPN solutions, Veeam and VMware, and various service desk software. Maintained domain registrations. Expertise in software license compliance and deployment via Intune. Certifications & Technical Skills: A+ certified with a Yellow Belt in Lean Six Sigma. Proficient in Windows operating systems, server management, and a range of network technologies. Skilled in managing hardware and peripherals across complex IT environments. RECENT EXPERIENCE
Surge StaƯing January 2026 – Current
Assembly
● Assembling packaging for retail products.
Family Medical Leave Sept 2023 – Dec 2025
IT PROFESSIONAL EXPERIENCE
Azurity Pharmaceuticals August 2020 – Sept 2023
Senior Manager, Information Technology
● Administered comprehensive security programs to enhance organizaƟonal security posture significantly, including reducing intrusion aƩempts by over 90%.
● Led the opƟmizaƟon of computer inventory, achieving a 100% delivery rate of equipment for new hires by their start date.
● Oversaw the IT Managed Service Provider (MSP), ensuring high service standards across helpdesk, Security OperaƟons Center (SOC), and Network OperaƟons Center
(NOC) operaƟons.
● Directed corporate governance and IT policy development for SOX and other audit compliance, successfully managing technical aspects of a two-tenant merge, including domain convergence.
● Implemented advanced infrastructure upgrades and security strategies, notably improving system reliability and data security, and achieved significant cost savings by consolidaƟng phone and internet carriers.
Engie North America April 2013 – Sept 2020
IT Technical Support
● Managed IT resources for Engie North America's Atlanta office, ensuring top- level support for execuƟves, including the CEO, and maintaining high availability of IT services.
● Fielded business-criƟcal IT issues during the first four hours daily, collaboraƟng with technical staff to achieve over 99.5% customer website upƟme consistently.
● Implemented significant IT projects, including mulƟ-factor authenƟcaƟon with Okta Verify, Windows 10 upgrade, transiƟon to ServiceNow, Exchange to Office 365 migraƟon, and VOIP system overhaul to Five9 and RingCentral.
● As site technical lead, provided 24x7x365 emergency response for server room issues and ensured upƟme of criƟcal infrastructure server room AC and office generators.
● Trained and mentored new IT technical staff, sharing experƟse and fostering a skilled and knowledgeable IT support team.
NCR Oct 2009 – Mar 2013
IT Technical Support Specialist, SoŌware/Systems Engineering Analyst
● Managed a PC test lab to ensure smooth and error-free implementaƟons of new IT changes, enhancing system reliability and user experience.
● Provided expert-level support as a Subject MaƩer Expert (SME) for a range of technologies including printers, digital displays, system restore processes, and ensured efficient operaƟon and resoluƟon of complex issues.
● Solely delivered Level 3/on-site support for over 1000 users in a Windows OS environment, demonstraƟng a high level of technical proficiency and customer service.
● Maintained soŌware license compliance for 25,000 PCs, overseeing soŌware orders and deployment through SCCM, which significantly contributed to operaƟonal efficiency and compliance standards.
CareerBuilder.com Jun 2008 – Jul 2009
Deskside Support Technician
● Delivered prompt second-level IT support for over 400 on-site and remote end users, managed service requests across a range of technologies including Dell computers, Xerox all-in-one machines, and Avaya VOIP phones through Track-It!.
● Supported a wide array of applicaƟons including MS Office 2007, MS and Cisco web conferencing, Adobe products, CRM soŌware, ensuring seamless user experience and operaƟonal conƟnuity.
● Administered user account access in AcƟve Directory (AD) and Exchange, and maintained accurate inventory records for PCs and phones, significantly contribuƟng to system security and asset management efficiency.
Business Oriented SoŌware SoluƟons, Inc. (BOSS) Sept 2004 – June 2008 Inside Sales, Inside Sales Manager, Support Engineer Began in role of cold calling IT decision-makers to generate leads. Promoted aŌer one year to managing small Inside Sales Team. In March 2007, transferred to technical role, with Ɵtle of Support Engineer.
● In Support Engineer role, installed service desk/IT asset management soŌware on Windows based servers. Installed SQL Server and MySQL instances. Trained customers on service desk/soŌware use, installaƟon, and backup best pracƟces.
● Internally, set up users in AcƟve Directory, installed Windows XP and Vista operaƟng systems. Installed Windows Server 2003 and 2008. Loaded drivers, anƟvirus soŌware, and various soŌware applicaƟons. Managed access to network devices and shared resources.
● Set up, troubleshot analog Panasonic telephones and backed up voicemail. References available upon request.
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