Operations Leader with 20+ Years of Experience

TONY PORTER

P.O. Box ****** • Byram, MS *****

601-***-**** • ************@*****.***

PROFESSIONAL SUMMARY

Results-oriented professional with over 20 years of experience in production operations, customer service, and healthcare administration. Proven track record of maintaining quality standards, managing complex administrative tasks, and delivering exceptional service. Strong technical proficiency in Microsoft Office Suite with excellent communication and organizational skills. Committed to operational excellence and continuous improvement.

EDUCATION

Bachelor of Science in Professional Interdisciplinary Studies

Jackson State University, Jackson, MS • Summa Cum Laude • May 2011

PROFESSIONAL EXPERIENCE

Production Technician

Nissan North America • Canton, MS • June 2003 – April 2025

• Assembled company products according to operational standards and company policies, ensuring consistent quality and efficiency

• Performed detailed inspections to identify and address potential defects, maintaining high-quality production standards

• Communicated daily with supervisors regarding safety issues and implemented corrective measures to maintain a safe work environment

• Identified and reported cost-control opportunities, contributing to overall operational efficiency and company profitability

• Demonstrated reliability and commitment through 22 years of consistent performance in a fast-paced manufacturing environment

Cashier

Petsmart • Jackson, MS • August 2021 – July 2024

• Provided exceptional customer service while assisting the Store Director and Store Manager with daily operational duties

• Authorized and verified customer exchanges and returns in accordance with store policies, ensuring customer satisfaction

• Assisted with annual store inventory by verifying physical counts against computer-generated reports for accuracy

• Conducted audits of cashier reports at shift end to maintain accurate store overage and shortage records

• Prepared and completed nightly closing reports and store deposits, ensuring financial accuracy and accountability

Product Specialist

Blue Buffalo • Wilton, CT • October 2013 – October 2017

• Delivered expert customer service by educating pet owners on Blue Buffalo products through personalized consultations

• Applied comprehensive product knowledge to assist customers in selecting optimal nutritional solutions for their pets' specific needs

• Demonstrated strong understanding of company vision and mission, effectively communicating the value of premium pet nutrition

Admission Coordinator

Mississippi State Hospital • Whitfield, MS • February 1991 – June 2003

• Coordinated patient admissions in compliance with Mississippi Code of 1972 and Department of Mental Health policies

• Communicated daily with Chancery Court to obtain all required legal admission documents prior to patient admission

• Maintained comprehensive tracking systems for adult and adolescent chemical dependency, psychiatric, and forensic services

• Conducted patient interviews to compile detailed medical histories and coordinated with medical records departments

• Prepared and completed Medicaid pre-certification documentation to ensure proper admission processing

• Educated families, case managers, court officials, and social workers on hospital policies, visitation procedures, and patient rights

• Prepared weekly, monthly, and quarterly trend reports for Division Director to support strategic decision-making

• Managed financial reconciliation processes including cashier report audits and nightly closing procedures

TECHNICAL SKILLS & CERTIFICATIONS

• Microsoft Office Suite: Word 2010 Intermediate, PowerPoint Advanced, Excel 2010 Basic, Intermediate & Advanced

• Typing: 50+ words per minute with 10-key punch proficiency

• Software Applications: Word Perfect, data entry systems, inventory management software

• Core Competencies: Communication, time management, customer service, quality assurance, report preparation

HONORS & RECOGNITION

• The Meritorious Award of Summa Cum Laude, Jackson State University, May 2011

• Superior Academic Achievement Award, Jackson State University, May 2011

REFERENCES

Available upon request

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