Client Services & Dispatch Specialist with 15+ Years

Helen Tamburello

484-***-**** • ************@*****.*** • ALBRIGHTSVILLE, PA

Summary

Dedicated professional with 15+ years of experience providing high-quality client service and support. Expert at inbound interaction handling, navigating complex computer applications, and following detailed processes with precision. Highly reliable with a proven record of accountability to schedules and commitment to operational excellence. Authorized to work in the United States and ready to deliver exceptional customer support for national brands.

Work Experience

Independent Contractor

AESTHETIC & WELLNESS CARE

Handle high-volume inbound interaction handling for wellness and aesthetic service inquiries via virtual platforms.

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• Navigate computer applications to manage product orders, inventory, and appointment scheduling systems. Follow detailed processes for client intake, recordkeeping, and follow-up communications to ensure service accuracy.

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• Deliver personalized support utilizing active listening to build rapport and address client needs effectively. Assignment Receiving Dispatcher October 2009 – April 2013 FIRE DEPARTMENT OF NEW YORK (FDNY)

Handle urgent inbound interaction handling for emergency dispatch operations, ensuring rapid response for urban service requests.

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• Navigate computer applications and CAD systems to log and process data with 99% accuracy.

• Follow detailed processes and strictly adhere to departmental protocols for emergency call classification.

• Maintain rigorous accountability to schedules in a 24/7 high-pressure communications center environment. Emergency Medical Technician / Dispatcher May 2005 – April 2013 FIRE DEPARTMENT OF NEW YORK (FDNY)

Deliver high-quality customer service through active listening and effective information gathering during 911 calls.

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• Assist external agencies and field units by acting as the primary communication link for resource deployment.

• Handle documentation and reporting requirements in compliance with strict department-mandated processes.

• Navigate computer applications to track patient status and provide real-time updates to dispatch command. Medical Assistant / Office Assistant / Receptionist January 2004 – January 2012 PRIVATE MEDICAL PRACTICES

• Handle inbound interaction handling for patient scheduling, insurance verification, and inquiry management.

• Navigate computer applications for billing, data entry, and maintenance of electronic health records.

• Follow detailed processes for HIPAA compliance and front-desk operational standards.

• Deliver consistent customer support to ensure efficient clinic workflow and patient satisfaction. Surgical Technician / Patient Care Technician February 2004 – August 2011 RICHMOND UNIVERSITY MEDICAL CENTER

• Follow detailed processes for room preparation, sterile supply management, and patient safety checks. Handle patient interactions with empathy and active listening to assist individuals through critical care experiences.

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Assist surgical teams by navigating information systems to confirm pre-operative requirements and procedure history.

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Deliver reliable support to the clinical team, demonstrating full accountability to surgical schedules and team goals.

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Education

Health Sciences (Coursework Completed)

COLLEGE OF STATEN ISLAND, STATEN ISLAND, NY

Additional Skills

Call Center Operations: Inbound interaction handling, Prior call center experience, Active listening, Customer service experience

Technical Proficiency: Navigating computer applications, CAD Systems, MS Office, Recordkeeping Documentation

Process and Workflow: Follow detailed processes, Accountability to schedules, Conflict De-escalation, Prioritization, Multitasking

Certifications

• National Registered Emergency Medical Technician (NREMT)

• BLS / ALS / CPR / DEFIB Certified Emergency Dispatcher

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