Senior Project Manager Security Systems & Operations

Eric Korhonen

Professional summary

**** ***** **** *****, ********, 33772 • ***********@*****.*** • 727-***-****

PROFESSIONAL SUMMARY

Project Manager and Service Operations Leader with 20+ years of experience delivering large-scale security system installations, including access control, CCTV, and fire systems. Proven track record of leading multi-site projects on time and within budget while driving operational efficiency and improving team performance. Experienced in managing cross-functional teams, optimizing service delivery, and building strong client relationships. Recognized for combining strategic leadership with hands-on execution to consistently improve customer satisfaction and business outcomes.

PROFESSIONAL EXPERIENCE

Regional Project Manager

VSC Fire and Security May 2025 – Present

Lead multi-site fire alarm, access control, and security system installations, managing manpower, equipment, and subcontractors across regional projects.

Execute end-to-end project planning, including site surveys, resource allocation, and scheduling, consistently delivering projects on time and within scope.

Collaborate with general contractors and executive stakeholders to manage scope changes, timelines, and client expectations.

Improve team performance by mentoring and training technicians, strengthening retention and accelerating skill development.

Regional Project Manager

Envera Security Solutions May 2024 – May 2025

Directed regional installation projects for access control, CCTV, and virtual guard systems across multiple client sites.

Coordinated cross-functional teams and subcontractors to meet aggressive construction timelines and project milestones.

Optimized manpower planning and scheduling, improving project efficiency and on-time completion rates.

Developed and mentored installation teams, enhancing productivity and long-term employee growth.

Systems Integration Manager

Envera Security Solutions Jun 2023 – May 2024

Managed installation operations across Central Florida, leading a team of 5 technicians on security system deployments from assessment to completion.

Streamlined installation workflows and resource allocation, increasing efficiency across concurrent projects.

Strengthened communication between project teams and clients, improving service delivery and customer satisfaction.

Conducted technical assessments and system evaluations to deliver high-quality, customized security solutions.

Co-Owner / President

Minuteman Press Feb 2018 – Apr 2023

Drove business growth and led all aspects of operations, sales, and marketing for a promotional products company. Expanded market presence, strengthened client relationships, and improved operational efficiency to deliver consistent revenue growth and high customer satisfaction.

Grew annual revenue by executing targeted sales and marketing strategies and expanding service offerings

Secured strategic partnerships, increasing client acquisition and enhancing service capabilities

Built and led a high-performing team, improving productivity and fostering a customer-focused culture

Streamlined operations and implemented process improvements, reducing costs and increasing efficiency

Optimized inventory management systems, decreasing waste and improving turnaround times

Strengthened long-term client relationships, resulting in repeat business and client retention

Regional Service Manager

Service Express Inc Jun 2008 – Jan 2018

Directed regional service operations across multiple states, leading large teams and driving performance improvements for enterprise clients. Focused on operational excellence, customer satisfaction, and leadership development.

Led service operations across 5 states/locations, improving service delivery consistency and operational efficiency

Increased customer satisfaction scores through the implementation of data-driven service protocols and quality metrics

Managed and mentored a team of managers and technicians, strengthening leadership capabilities and team performance

Developed and implemented service strategies that improved response times and reduced service issues

Drove cross-functional collaboration to streamline processes, resulting in an improvement in workflow efficiency

Established best practices in technical service delivery, enhancing overall service quality across the region

Service Delivery Manager

Service Express Inc (Michigan) Jul 2005 – Jul 2008

Oversaw day-to-day service delivery operations, providing frontline leadership and improving team performance across multiple locations. Focused on process improvement, team development, and client relationship management.

Managed service delivery operations, ensuring consistent execution and high service standards

Improved team performance and productivity through coaching, mentoring, and structured development programs

Streamlined service processes, reducing turnaround times and improving operational efficiency

Enhanced cross-department collaboration, leading to improved service outcomes and client satisfaction

Built strong client relationships in partnership with account executives, contributing to increased client retention

EDUCATION

Associate of Science, Electronics & Computer Technology

CORE SKILLS

Service Operations Management

Team Leadership & Development

Process Improvement & Optimization

Customer Experience & Satisfaction (CX)

Cross-Functional Collaboration

Project & Program Management

Performance Metrics & KPI Management

Strategic Planning & Execution

Technical Service Delivery

Inventory & Cost Control

Training, Coaching & Mentorship

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