Tech-Savvy IT Support Specialist with Training Certifications

Cris Macatubal

Certification/Training

CompTIA Network+

CompTIA A+

CompTIA Healthcare IT

Associate in Science Degree

Experience

Peak Systems (Dell Computers/City of Hope Hospital)-Contract 6/2025- 2/2026 Desktop Support

Deploy 4400 Dell computers for City of Hope hospital. Utilize scripts to install software drivers to various medical devices. Software (Epic) and hardware support to hospital users. Setup and configure medical devices attached to the computers. Image Dell and Mac computers via PXE servers.

Document procedures and train newly hired Dell technicians. Stefanini (Howmet I.T Consultant)-Contract 12/2024 – 5/ 2025 I.T Support Specialist

Support 100+ users with hardware/software issues.

Utilize Microsoft 365 Administration.

Train and support Epicore users.

Deploy Windows 11 Lenovo/Dell desktop/laptop computers. Create scripts to install map drives, software, printers, backup local files/folders. Troubleshoot network issues utilizing various networking tools. Setup VPN settings for remote users via Cisco Any Connect Configure and set up company iPhones with Microsoft Intune, Microsoft Authenticator, Company Portal, Teams and Outlook.

Image Lenovo/Dell laptops and desktop computers via PXE server. Fieldnation/Workmarket 1/2016 – 5/2025

I.T. Consultant

Repair, patch and provide network support to systems; support several sites and servers. Monitor and distribute work tickets to technicians; coordinate user support proper use of software and hardware; coordinate resolutions to desktop communication problems and remote systems connections; coach users in correcting reported problems; coordinate equipment deliveries, software licensing compliance and inventory control.

Create and delete user accounts; maintain security by adding and removing users from security groups. Support users assisting with tablets, smartphones, laptops, printer models, network connectivity, scanners, and desktops; configure workstations; train users in access of Windows, Microsoft Exchange, Outlook, and voicemail; provide customer service via phone and remote support; implement hardware upgrades for new or existing office locations.

Diagnose, troubleshoot, repair software, hardware, and network malfunctions; add user home directories/group membership and modified user accounts; coordinate with other IT divisions to resolve problems relating to network and email issues.

Inform and train users in equipment and software operation; analyze user support needs. Prepare and maintain technical documentation and procedures; perform preventative maintenance and repair hardware.

Research, evaluate, test hardware and software products, and systems solutions; install, configure, and test hardware and software; prepare reports or proposals for service. Carry out security administration by adding, purging, and migrating users. Consult with users on re-engineering business processes and the use of technology, products, and services. Ovation Workplace Services (Becton Dickinson Distribution Center)-Contract 11/2023 08/30/2024 Infrastructure Administrator

Administer physical and virtual servers, ensuring optimal performance and reliability. Support network/VoIP equipment, enhancing system efficiency. Support day-to-day operations of enterprise networking, ensuring hardware and software integrity. Utilize Azure Intune for user, group, and device management. Administer physical and virtual servers, manage network infrastructure, and implement system upgrades to enhance operational efficiency and reliability.

KForce Staffing Solutions- Senior Desktop Support - Contract Alliant 7/2022 – 6/2023

Quest Diagnostics 7/2021 – 11/2021

Provide network/hardware/software support, ensuring optimal system performance. Utilized Kanji and Intune Company portal to configure and manage iPhones and Android devices. Utilized Teams/Splashtop/Quick assist to assist users remotely. Utilize Azure Intune for user, group, and device management, supporting seamless IT operations. Utilize VMware vSphere administration to troubleshoot/resolve cloud-based equipment. Utilize Mimecast to manage and protect against email borne threats. Quest Diagnostic- Field Service Technician – Deploy Windows 10 desktops/laptops. Image desktops and laptops via PXE Server.

Troubleshoot hardware/software/network issues at various Quest Diagnostics locations. Deploy Windows 10/11 desktop and laptops to various Quest Diagnostic locations. National Core - Contract 11/2021 – 7/2022

Information Technology Specialist

Provide general Service Desk phone support and Tier 1-2 desk side support for the organization, Identify, investigate, and resolve production problems involving application systems, and storage allocation. Participate in complex project work requiring advance planning of system resources and effective communication across diverse teams.

Perform basic network/system administration, security management and user account management in Active Directory (AD), perform Active Directory administration. Arrowhead Regional Medical Center 6/2019 – 7/2021

Automated System Technician

Setup/configure Meditech account for new and existing users. Setup group policy for newly hired users via Active Directory. Desktop support to various hospital departments.

Provided network/hardware/software support, ensuring optimal system performance. Manage over 5,000 ServiceNow/LanSweeper tickets, resolving complex hardware/software issues efficiently. Install various software and medical equipment to newly imaged desktop computers Travel to clinics and provide onsite users/network/medical device support. Assist users set up and configure iPhones/Android phones. Los Angeles County ISD - Contract 8/2017 – 7/2019

Systems Analyst

Analyze system utilization and performance data and configure changes to achieve service levels. Identify and resolve system anomalies and operational problems. Allocate and organize data storage.

Configure system interfaces.

Setup/configure Cisco VoIP phones.

Install, configure, and maintain Microsoft server, network infrastructure, database management software storage management solutions, and network monitoring. Evaluate, test, and implement vendor-provided patches and upgrades in accordance with change management procedures.

Implement and maintain disaster recovery solutions. Assist in development and maintenance of project plans; assists in coordinating project reporting. Desktop Support various county departments in the Antelope Valley location.

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