Remote Customer Service Specialist with 5+ Years Experience

Taylor Thomas

Longview, TX ***** +1-903-***-**** ****************@*****.***

Professional Summary

Resourceful Customer service representative with 5 years of experience in high-volume call environments, specializing in customer relationship management and issue resolution. Track record of enhancing customer satisfaction through proactive communication and effective problem-solving. Demonstrated ability to manage billing inquiries and maintain performance metrics, consistently exceeding expectations in service delivery. Seeking to leverage expertise in a remote customer service role to drive exceptional client experiences. Work Experience

CSR - Customer Service Representative

Mr. Cooper Remote

February 2024 to March 2026

• Implemented proactive measures such as sending personalized follow-up emails or making courtesy calls to ensure customer satisfaction after resolution of their concerns

• Built strong relationships with customers through active listening and empathy, resulting in an decrease in customer complaints

• Resolved billing discrepancies by collaborating with the finance team

• Able to navigate financial systems as well as calculate informational data in order to thoroughly inform clients of their needs

• able to keep a calm demeanor during intense situations/call CSR - Customer Service Representative

Continuum Global Solutions Remote

October 2020 to November 2023

• tend to clients needs as far as a claim from a hospital, pre certification for a service, deductibles and more.

• inquire by finding innovative ways to respond to varying questions, issues, and concerns.

• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution

• Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends

• Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently

• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction

Whataburger Team Member

Whataburger

February 2020 to September 2020

• Responsible for customers receiving meals in timely manner.

• Ensure vegetables and condiments are prepared for the day for other team members/staff

• Handlining cash register & amount of register until end of day as well as checking on customers during dine in. JCPenney Sales Associate

JCPenney

October 2019 to January 2020

• Maintained a clean and organized work environment to enhance the shopping experience for customers

• Demonstrated excellent time management skills by efficiently handling multiple tasks simultaneously during busy periods

• Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction Server/Waiter

Cotton Patch Cafe, LLC

September 2018 to October 2019

• Managed cash transactions accurately and efficiently using POS system

• Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and ensuring timely delivery of food and beverages

• Possessed excellent time management skills in order to prioritize tasks effectively during peak hours

• Served as a team player by assisting coworkers during busy periods or when needed Education

High school diploma

Longview High School Longview, TX

August 2015 to May 2020

Skills

Clear verbal communication Negotiation Sales Host/Hostess Cash register Typing Written communication Leadership Organizational skills Data entry Call center Customer relationship management Phone etiquette Cash Handling English Microsoft Word Communication Skills Computer operation Windows Communication skills Cash handling Food Preparation Driving Serving Experience Cashiering Customer service

Certifications and Licenses

Driver's License

Present

Driver's License

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