Multilingual HR Assistant and Admin Professional

MELITZA DIAZ CRUZ

Urb. Los Flamboyanes #** C/Ucar Phone: 787-***-****

Gurabo, PR 00778 E-mail ************@*****.***

SUMMARY:

Ability to administer Human Resources policies and procedures for different functional areas. Collects and analyzes Human Resources data and makes recommendations to management. Processes paperwork for functional area according to established procedures. Prepare internal employee communications regarding compensation, benefits, or company policies. Data Entry and Administrative Assistant.

EDUCATION:

2002 - University of Puerto Rico, Humacao Campus

Bachelor’s Degree in Business Administration - Human Resources. PROFESSIONAL EXPERIENCE:

2013 – 2025 Cinnamix Rolls, Gurabo PR

Sales, Data Entry & Administration

Responsible for the day-to-day operation. Develop new recipes for new products, ensure quality control and supervise orders fulfillment. Oversee delivery and distribution schedules as well as customer acquisitions.

2006 – 2013 Onelink Communications, Hato Rey PR

Excavation & NOC Coordinator

Analyze the possible solutions of customer situations with the fiber optic service. Takes requests for connections, upgrades, downgrades, transfers and disconnects of service by utilizing the marketing philosophy of the company. Answer questions regarding billing procedures and/or problems and correct discrepancies by research of customers billing history. Responsible of screening calls for supervisors, directors and other departments. Provide information regarding programming, cost and company policy and procedures. Maintain productivity level and coordinated restoration for the fiber optic plant. Prepare reports of outages and new excavations projects. Monitored the process of each event with their expiration date. 2004 – 2006 Human Capital DBM, Rio Piedras PR

Human Resources Assistant

Provides support in functional areas of a human resources department, which may include recruitment and employment, personnel records, employee and/or labor relations, job evaluation, compensation management, benefits administration, organization development and training. Managed office supplies inventory, customer service and phone calls. Prepare training for different companies in power point. Support in the payroll program for the different clients. Monitoring and preparing the schedule for the activities and meetings for the manager. SKILLS:

• Computer Skills: Microsoft Word, Excel, Power Point, Outlook, Access

• Languages: English and Spanish

• Self motivated, responsible, quick learner, ability to work under pressure and excellent interpersonal communication skills.

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