Senior IT Operations & DevOps Engineer

IT professional with **+ years of experience in Application Support, DevOps,

Incident Management, and Monitoring across Retail, Ecommerce, Healthcare, and Banking. Skilled in Linux, SQL, Jenkins, AWS, Splunk, Grafana, and Microservices with strong focus on uptime, automation, and service reliability.

944-***-****

********************@*****.***

Chennai

Skills

• Application Support & Incident

Management

• Jenkins

• Cl/CD

• DevOps Automation

• Monitoring: Splunk, Grafana,

AppDynamics, SolarWinds

• SQL

• Shell Scripting

• WebSphere

• Microservices

• ServiceNow

• BMC Remedy

• Informatica

Certifications

• Oracle Database 11g (2017)

• Big Data (2019)

Education

SRM Arts and Science College (2011-2014)

B.Sc Information System Management

Chennai, India

Experience

Hexaware Technologies Ltd

Senior Software Engineer

Chennai

Jan 2024-Sep 2025

• Created and managed Jenkins pipelines improving deployment efficiency.

• Designed real-time Grafana dashboards reducing detection time for failures.

• Handled AWS EC2 autoscaling and CodePipeline automations.

• Led RCA, major incidents, and cross-team coordination.

• Enhanced Power Bl reports and optimized 10+ data flows. Achievements:

• Delivered a security hardening program that reduced vulnerabilities by 30%.

• Conducted developer training programs improving team capability.

• Improved monitoring and automation workflows enhancing reliability. Developed custom scripts to automate repetitive maintenance tasks, saving 10+ hours of manual work per week.

Implemented Kubernetes-based container orchestration, improving application scalability and uptime to 99.99%.

Cognizant Technology Solutions

Application Support Analyst

Chennai July2014-Dec2023

• Ensured 100% uptime for critical applications across multiple domains.

• Resolved tickets via BMC Remedy within SLA timelines.

• Queried and updated production data using SQL.

• Participated in major incidents and trained team members. Achievements:

• Led CRM system implementation, increasing sales conversion by 10%.

• Delivered technical training aligned with industry best practices.

• Improved incident response workflows reducing resolution time. Resolved 95% of support tickets within SLA by streamlining incident triage and improving knowledge base documentation

Developed custom scripts to automate repetitive maintenance tasks, saving 10+ hours of manual work per week.

Sriraman

Contact this candidate