Multifaceted Customer Service & Security Professional
Resume:
Nylaa Brown
Philadelphia, PA *****
***************@*****.***
Authorized to work in the US for any employer
Work Experience
Security Officer
Security at Contemporary Services Corporation-Philadelphia, PA March 2024 to Present
Security Guard for Events & Games
Hostess/Server
The Cheesecake Factory-Philadelphia, PA
April 2024 to February 2025
Hostess/ front of house
Mental Health Technician
Belmont Behavioral Health System-Philadelphia, PA
February 2023 to December 2024
Mental health technician. completed internship & moved forward with employment Customer Service Representative
Positive Woman’s Network-Philadelphia, PA
July 2024 to November 2024
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
• Built rapport with customers through active listening, empathy, and personalized interactions Hostess/Server
Cray Taste-Philadelphia, PA
November 2023 to April 2024
• Managed a team of XX hostesses, ensuring smooth operations and exceptional customer service
• Developed and implemented a seating rotation system to optimize table turnover and minimize wait times
• Collaborated with the kitchen staff to ensure accurate wait time estimates based on current reservations and dining pace
• Trained new host staff on proper greeting procedures, reservation management, and guest communication
Home Health Aide (HHA)
Family-Philadelphia, PA
January 2019 to March 2022
• Provided compassionate and personalized care to patients in their homes, ensuring their comfort and well-being
• Assisted with daily activities such as bathing, dressing, grooming, and medication administration
• Monitored vital signs and reported any changes or concerns to the healthcare team
• Maintained a clean and safe environment for patients by regularly sanitizing equipment and living areas
• Supported patients with mobility issues by assisting with transfers, ambulation, and exercises as prescribed by healthcare professionals
• Managed medical appointments and transportation logistics for patients to ensure timely access to healthcare services
Skills
• Food safety
• Patient monitoring
• Typing
• Front desk
• Computer operation
• Housekeeping assistance
• Host/Hostess
• Maintaining patient confidentiality
• POS
• Public Relations
• Coffee experience
• Computer skills
• Marketing
• Productivity software
• Multitasking
• Meal assistance
• Achieving HIPAA compliance
• Social media management
• Communication skills
• Google Workspace
• Meal preparation
Certifications and Licenses
CPR Certification
March 2023 to March 2025
First Aid Certification
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