Experienced Virtual Assistant & Data Entry Pro
Resume:
Experienced leader with strong background in guiding teams,
managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
PROFESSIONAL SUMMARY
Synergy Medical Services - Operations Manager/Clinical Workflow Analyst
2017 - Current
Aramark Higher Education-SMU - Service Response Center Supervisor, Events Coordinator
2013 - 2017
WORK HISTORY
Analyze clinical data to optimize workflow and ensure the required documentation is charted properly.
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Oversee and manage authorization requests for clinician (RN, LPN, OT, PT, MSW) visits through healthcare liaison CareCentrix.
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Communicate weekly with agency heads and Clinicians to comply with local, state, federal, laws and regulation.
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Supervise and train clinical staff on software usage ongoing to ensure productivity and accuracy.
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Identify areas for improvement regarding workflow processes and the quality of overall agency performance.
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Process payroll, Multi-state, as well as bill out all private insurance
(BCBS, Cigna, Aetna) and traditional Medicare claims.
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Contact insurance companies to appeal claims that are denied payment.
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• Remote
Assisted in reporting and communicating with client and campus community.
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Provided first level assessment of work order requests and route appropriately to Technicians and/or Project Manager.
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Assisted with special event planning in a very high pace environment (i.e. graduations, concerts, recitals, and lectures)
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Corresponded daily with Ops and Building Management, Zone Managers, Accounting, and other departments within O&M.
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Oversaw several processes and procedures daily as well as supervised two Office Admins.
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Provided reports on open and closed work orders, KPI's, projects, and overall pending work order status.
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SKILLS
• Strong interpersonal skills
• Excellent communication skills
• Customer Service & Client Relations
• Strong conflict resolution skills
• Exceptional time management skills
• MS Office Suite knowledge
Workflow Optimization & Process
Improvement
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• ADP, WellSky, Availity, CCX, TMA
• Clinical Operations & Compliance
• Detail oriented
• Team leadership
• Operations management
Ashford University
BS: Business Management
EDUCATION
KENDRA LADUE E: ***********@*****.***
P: 214-***-****
A: Houston, TX 77003
IP Communications - Implementation Specialist/Team Lead 2007 - 2013
The Hartford Life Insurance Company - Account Specialist 2003 - 2007
Onboarded new hires, interviewed potential employees, validated I-9 documentation, and implemented orientation programs.
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Communicated with customers on an as needed basis on the status of orders and other issues.
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Acted as the main onboarding liaison for new telecom clients, guiding them through provisioning and billing setup.
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Prepared proposals comparing current charges to
recommended carriers.
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Completed contractual documents for provisioning
implementation.
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• Assisted sales team with presentations and documents. Provided regionalized project support for the Group Benefits Division.
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Utilized problem resolution techniques to ensure efficient and effective territory management.
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Managed Account Customer Acquisition process by analyzing, interpreting, and generating incoming proposal requests.
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Collaborated with several internal departments to ensure timely quote submission.
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Provided ongoing Sales Representative and Producer/Broker support by analyzing and developing solutions for business opportunities.
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Microsoft Office, TMA, Lotus Notes, Adjuster Licensing (TX, LA, OK, MI, FL, GA), WellSky, Simitree, CCX, ADP Payroll System, WellSky, Availity, Wells Fargo Payroll System. (2013-2016)
ACADEMIC BACKGROUND/ADDITIONAL SKILLS
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