Administrative & Customer Service Leader

PRISCILLA DYSON

**** ****** ***** ***. *** Sugar Hill, Georgia 30518

470-***-**** **********@***.***

ADMINISTRATIVE & CUSTOMER SERVICE PROFESSIONAL

Business Operations Call Center Expertise Strategic Planning Quality-driven, client focused leader with a stellar record of exceeding corporate goals, surpassing customer expectations, upholding impeccable quality standards, and delivering outstanding results. Deadline-driven with the aptitude to multi-task, excel in fast-paced environments, complete projects accurately and on time, and follow through to the last detail. Strong communication, organization, and time-management skills with the capacity to interact and collaborate with individuals from diverse backgrounds, cultures, and organizational levels.

Reputation for integrity, reliability, and professionalism with the attention to detail, tenacity, and drive to produce results above and beyond expectations. Core strengths include: ü Leadership & Collaboration

ü Planning & Coordination

ü Process Flow / Improvement

ü Organizational Planning

ü Creative Problem Solving

ü Quality Control / Assurance

ü Flexibility & Adaptability ü Computer / Technical Skills ü Relationship Management SUMMARY OF RELEVANT SKILLS

- Expertise throughout a wide range of administrative, operational, and support functions to include staff coordination, organizational planning, workflow optimization, document and report generation, records management, general accounting, and inventory control.

- Provide outstanding customer service and personalized attention to ensure favorable client experience, enhance customer loyalty, and increase corporate profitability.

- Exceptional team building skills with the ability to work independently or as a team player.

- Exercise discretion and confidentiality with sensitive information to ensure privacy and security.

- Proficient in handling patient / customer inquiries, complaints, and service requests.

- Consistently recognized for excellence in job performance, positive and encouraging attitude, meeting critical deadlines, problem resolution, and boosting customer service scores. Delta Dental; Alpharetta, GA DDIC Customer EMPLOYMENT Advocate HISTORY 07/2021 to 05/2023

- Monitored inbound calls, emails, and written inquiries relating to claims, benefits, eligibility, and authorization from providers and members.

Cobb Family Hogan Family; Sugar Hill & Suwanee, GA Caregiver 01/2010 to 03/2020

- Utilized and perfected negotiation, time-management, organization, scheduling, conflict resolution, communication, and multi-tasking skills while caring for children. Walgreens; Suwanee, GA Tempe, AZ Sales Associate / Customer Service 05/2007 to 06/2009

- Responsible for call center functions that included fulfilling prescription requests, account activation, online billing, and placing online orders.

- Performed customer service, sales, inventory, stocking, merchandising, and cashier functions.

- Successfully implemented marketing strategies that increased Hallmark brand profitability. Doral Dental USA; Mequon, WI Utilization Management / Claims Administrator 2002 to 2003

- Coordinated charts and x-rays; entered claims requests; facilitated distribution of pre- authorization requests; and facilitated member approvals / denials in preparation for mail out. Priscilla Dyson Page 2

DoveBid Valuation Services; EMPLOYMENT Mequon, WI Administrative HISTORY (Continued) Assistant 2000 to 2002

- Performed administrative and customer support functions that encompassed preparing appraisal reports; transcribing manuscripts and documents; reviewing, editing, and implementing revisions; certifying accuracy of reports; and finalizing reports with photos and appropriate narratives. Strong Capital Management; Menomonee Falls, WI Account Services Specialist 1998 to 2000

- Responsible for new account application reviews and customer account services while ensuring quality control of financial and non-financial transactions for mutual fund shareholders and shareholder representatives. (seasonal)

Wilson Elementary School; Mequon, WI Teacher’s Secretary 1998 to 2000

- Assessed and developed curriculum mapping that stimulated learning, enhanced academic performance, increased student engagement, and addressed diverse interests, learning styles, functional levels, and educational requirements.

- Oversaw attendance reporting for students, managed school lunch program, scheduled substitute teachers, ensured student information was documented correctly and in compliance with school protocol, and handled payroll processing functions for hourly employees. United States Air Force Staff Sargent 1979 to 1990 University of North Georgia; Dahlonega, EDUCATION GA & TRAINING Graduated 2020 Major, Medical Administrative Assistant Certification Community College of the Air Force; Maxwell AFB, AL Graduated 1983 Major, Business Administration

Riviere College; Nashua, NH Physical Therapy Curriculum 2002 to 2003 Professional Training: Delta Dental Customer Advocate, Project Management, Office Administration, Effective Communications, Client & Employee Relations, Records Management, Regulatory Compliance, Time Management, Microsoft (Excel, Word, PowerPoint, Outlook), Data Reporting, Diversity & Inclusion

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