Remote Data Entry Specialist Candidate: Sandra Walker
Resume:
Sandra Walker
Birmingham, AL 35206
Email: **********@*****.***
Objective: A position of increasing responsibility, which entails interfacing with executives and management officials who are involved in meaningful projects targeted to serve the public need.
Education: Phillips High School
Woodlawn High School
Jefferson State Jr. College
Jacksonville State University
Skills: Windows Platform, and typing, EPIC, CSP, Ingenium, CRM, Cubs, Order
Smart, Wise and various other software programs
License: Property & Casualty Producer License.
Employment:
03/2025
Health Fund Solutions (HFS)/Insurance Advocate
Contacted patients who had recently been hospitalized to assess eligibility for financial assistance through HFS programs.
Screened patients to determine qualification for Affordable Care Act (ACA) insurance plans or to assist with reinstating existing ACA policies.
Helped patients catch up on overdue premium payments or facilitated reinstatement of terminated insurance policies when applicable.
Collected and documented detailed information regarding patients’ medical situations and insurance needs.
Entered patient and case data into OnSpring software for management review to confirm program eligibility.
Assisted in securing or maintaining healthcare coverage by guiding patients through financial assistance and policy support processes.
09/2024-03/2025
Pangeatwo Staffing Services/ BCBS-Web Support Representative-Remote
Answer calls from federal employees across the United States, assisting them with navigating the health insurance website, resetting passwords and PIN numbers, and ensuring they can successfully log into the online portal.
11/2021-07/2024- Remote Position
Resolution Life Insurance Company
Customer Service Analyst
Answered incoming calls from insureds of grandfathered policies, and answered questions concerning their life insurance policies, ordered illustrations, explained illustrations, did endorsements such address changes, took request to change owner of policies and beneficiaries on policies, processed payments in appropriate systems, explained to policy holders the different types of life insurance plans and how they worked although the company was not writing new business. requested reinstatement of life insurance policies. I later was transferred to the agent line, where I received calls from only agents, answered questions about an agent’s book of business, endorsed life insurance policies for agents, requested and explained illustrations, address, email and phone number changes, conversions from Term policies to Universal Life Policies, processed payments, answered questions about discrepancies in payments policy holders made, assisted agents and customers with getting on the agent portal and customers with getting on the customer portal.
01/08/2018- 11/2021
Brookwood Baptist Health System- Princeton Hospital
Patient Access Representative –Admitting/ Pre- Registration Dept.
Responsible for calling patients and pre-registering for appointments and procedures by updating patient demographics, insurance information. Called insurance companies to check copay amounts, authorization and referral needs for the patient.
07/2016- 01/08/2018
Allstate Insurance Agent’s Office/The Cornelius Agency
Licensed Insurance Agent
Called potential customers via Velocify to expand their customer base by selling insurance policies. Interview prospective clients to get data about their financial resources and discuss existing coverage. Explain the features of various policies and analyze client’s current coverage to suggest additions or changes if needed. I handle policy renewals, endorsements, receive payments, and help policyholders settle claims. Responsible for day-to-day operations of office when agency owner out of the office.
2013-2016
First Source Solutions / dba: Med-Assist Solutions
Patient Account Representative I
Screen patients for various hospitals via call center campaigns for governmental programs such Medicaid, Disability, and hospital financial programs with emphasis on helping patients receive medical treatment and assist hospitals in receiving some payment for services rendered. Duties also included verifying insurance as needed to bill patient accounts. Certified Application Counselor during open enrollment for the Affordable Healthcare Act to educate and enroll patients in affordable health insurance plans. Medicaid Certified, and Certified Applications Counselor (CAC) for the Affordable Care Act.
2008 - 2012
US Agencies Insurance Company
Sales Agent/ Customer Service Representative
A licensed automobile insurance agent providing exceptional customer service to US Agencies’ customers through all relevant avenues of contact. Sale and issues new policies, renewals, quotes, and endorsements by phone and in person. Responsible for claims intake, and payments. Receives and initiates contacts with existing and prospective customers at local office via company call center. Received and sorted mail at the individual location, and applied payments to the appropriate accounts. Updated customer accounts and all relevant information in US Agencies’ call tracking system and handles large amounts of cash and checks. Served as a Branch Manager and Trainer as well.
2005 – 2008
Allstate Insurance Corporation
Claims Processing Specialist
Processed automobile accident claims phoned in by a diverse group of people in a call center environment. Made determinations regarding fault and identified sustained injuries. Was also responsible for the determination of methods of vehicle inspection, and vehicle rental reservations for the insured.
2000 - 2005
State of Alabama
Department of Education/Disability Determination Services
Administrative Support Personnel 1 (Quality Assurance)
Prepared monthly reports for District Management Officials which reflected accurate examiner, and Supervisor quality statistics which are used for evaluations. I assigned and distributed cases, returns, monthly reports, and other Quality Assurance related documents for District Management review. I also maintained files so that accurate records could be located when needed.
(Unit Secretary)
Secretary to nine disability specialists. Answered incoming phone calls from claimants checking the status of disability claims. Typed memos and letters, and filed cases and medical paperwork.
Administrative Support 1 (Intake/Outgo)
Inspected disability casework prior to shipment to the Social Security Administration.
Insured the completeness of all disability cases forwarded for processing by the Social Administration. Also, worked in the mail room to ship the cases back to the Social Security Administration, and served as back up switchboard operator for calls coming into the facility.
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