Customer Service Leader - Healthcare & Education
Resume:
HOUSTON, UNITED STATES • *****************@*****.*** •
JENNIFER SHERMAN
Customer service representative
PROFESSIONAL SUMMARY
Customer service representative with 7+ years of experience in healthcare and education settings, leveraging strong time management, adaptability, and conflict resolution skills to enhance patient and client satisfaction. Proven track record in streamlining communication and optimizing resource allocation, fostering a supportive and efficient environment. Committed to continuous improvement and delivering exceptional service through effective problem-solving and data analysis. EMPLOYMENT HISTORY
PATIENT CARE COORDINATOR Jul 2019 - Nov 2024
UT Physicians family medicine (Remote) Houston, tx PATIENT ACCESS REPRESENTATIVE Jan 2016 - Jun 2019
Memorial Herman Hospital Houston, tx
FRONT DESK RECEPTIONIST Dec 2014 - Jan 2016
Alief Independent School District Houston
CUSTOMER SERVICE REPRESENTATIVE Jan 2010 - Dec 2014 T mobile communications Houston
SKILLS
Excel (Skillful), Adaptability, Problem Solving, Data Analysis, Conflict Resolution, Billing Accuracy, Customer Engagement, Patient Advocacy, Communication Skills, Active Listening, Empathy, Multitasking, Critical Thinking, Interpersonal Skills, Quality Assurance, Technical Proficiency, Workflow Optimization, Data Entry. Facilitated patient inquiries, enhancing satisfaction and retention through timely solutions. Handled high-volume calls, achieving top satisfaction scores with effective issue resolution. Tracked patient interactions via CRM systems, ensuring precise and prompt follow-ups. Collaborated on process improvements, reducing response time and boosting service quality. Facilitated patient check-in, improving wait times and enhancing patient satisfaction. Resolved billing issues, ensuring accurate patient accounts and reducing discrepancies. Collaborated with medical staff to streamline patient information flow, optimizing service delivery. Maintained patient records with precision, supporting efficient healthcare operations. Assisted in insurance verification, contributing to a smoother patient admission process. Managed front desk operations, enhancing visitor experience and streamlining communication. Coordinated daily schedules, ensuring efficient appointment management and reduced wait times. Handled inquiries and resolved issues, improving customer satisfaction and service quality. Maintained accurate records, supporting administrative tasks and data integrity. Facilitated communication between departments, fostering a collaborative work environment. Coordinated patient schedules, improving appointment efficiency and reducing wait times. Streamlined communication between departments, enhancing patient satisfaction scores. Implemented data-driven strategies to optimize resource allocation and care delivery. Resolved patient inquiries promptly, fostering a supportive healthcare environment. Collaborated with medical staff to ensure seamless patient care transitions.
Contact this candidate