Experienced Desktop Support Technician with ServiceNow expertise

Frank Tran

Westminster, CA *****

Cell: 951-***-****

Email: ********@*****.***

OBJECTIVE: To acquire a challenging IT position which will present an

opportunity for advancement as well as individual growth.

EDUCATION: California State University, Los Angeles

Bachelor of Science in Computer Information System

SKILLS: Operating System: Unix, MS-DOS, Mac OS X and Windows

9x/Me/NT/2000/XP/NT 4.0 Server/2012 Server/Windows 10, 11

Softwares: MS-Office 365, PeopleSoft, ServiceNow, Bomgar,

Active Directory, Convoy, Toad, SQL

Firefox, and Google Chrome, McCafee and Encryption

HTML, TCP/IP, Remedy and SAP.

Programing Language: Visual Basic, SQL Plus

WORK Desktop Support Technician November 6, 2023 –January 2, 26

EXPERIENCES: SAIC

Provide IT support through ServiceNow ticketing systems,

Imaging and deployment of hardware/software, work with Active

Directory. Supported audio/video in the conference room.

Computer Technician II May 8, 2023 - November 3, 2023

SAIC/Aditing Consulting

Providing IT support through ServiceNow ticketing systems.

Imaging and deploy hardware to users.

Desktop Support Tech February 1, 2021 – October 11, 2022

Kaiser Permanante/Rose International

Imaging and prepare new laptop and desktop to deploy to users. Inventory IT equipment and provide technical support to users. Build medical carts for the hospital. Provided IT support to Vaccination Hub in Cal Poly Pomona. Provide IT support through ServiceNow ticketing systems.

Win10 Deployment & Desktop Supp Engineer May 5, 2017 –

October 14, 2019

Southern California Edison - Disys

Deployment of Windows 10 and provided break fix

Repair Dell laptop/Desktop and troubleshoot network issues.

Inventories all devices (laptop, desktop, ruggedize)

Provided support to Office 365 applications and hardware issues Inventories laptop, desktop and imaging device to ready

IT Field Service Technician November 2016 – May 5, 2017

Southern California Edison- Zones

Dell Laptop/Desktop/Rugged hardware break fix

IT support at various Edison’s locations

IMAC and troubleshoot network issues

Re-image Dell laptop/desktop and rugged and install applications

Repair Dell laptop/desktop/ragged

Involve with Wall to Wall project, TCA project, and Tech Day

Information Technology Consultant May 2000 – April 2012

Institutional of Advancement, CSULA

Provide technical support and services to staff

Provides technical advice and expertise in purchase, upgrade, evaluation and maintenance of software/hardware

Maintain, analyze, troubleshoot, upgrade, repair computer systems hardware and computer peripherals

Established and maintain inventory of all the computers

Reported user problems to appropriate support groups for resolution if necessary

Run Query from PeopleSoft Advancement as requested

Troubleshoot network issues, network printers, and scanner

Maintenance PeopleSoft Advancement database

Maintenance a website

Provide Blackberry, tablets and iphone support

Support the Alumni Call Center

PC Installer July 1998-March 2000

ITS, California State University, Los Angeles

Troubleshooting computer hardware/software related problems

Response to users call on computer related problems

Upgraded hardware/software

Troubleshooting network relate issues

Basic knowledge of installation and configuration of Cisco equipment/TCP/IP network concepts.

Contact this candidate